I came in at around 10:00 am, WITHOUT an appointment, to have a recall done on my 2016 Jeep Grand Cherokee, arriving after the usual busy early morning rush. It was no problem without the appointment, and they had me in-and-out in less than an hour, which is fantastic! Even at that time of the morning the service drive was spotless, as is the whole store!!! Phillip Evdos was my Service Adviser. He was very courteous, efficient, and knowledgeable as to what I needed done. After the work was preformed, the Service Manager Justin Bantock even took a moment out of his usual busy day to introduce himself, wanting to make sure I was happy and that my visit was satisfactory. They are obviously interested in customer service at this Autonation Jeep Store. Needless to say, I will continue to give this store my business.
Was treated with respect and courtesy. Although I did not get a chance to speak to him, I notice that service person, Jim, was still there. From the time I bought the Jeep he has always been helpful and professional. If others are following his example, you will have a great service area.
Outstanding service. I was scheduled for a sound system upgrade. The job began on time. However, it was a bigger wiring job than anticipated. My service writer was outstanding. He provided me with a loaner car at no cost to me. The job was completed by late afternoon. I was very pleased with the installation. It all worked perfectly. I will definitely be back when it's time for a new Jeep. Probably in 2020.
This lease is my second lease with Jeep. I set up an appointment to meet with Phil McTaggart, but when I arrived at the dealership, Phil was busy with another customer. Luckily, JuaQuin Bonner stopped over saying he would help start looking into options for me while Phil was finishing up. I'm thankful he started the process because I cannot stand how long you spend in a dealership, even if you walk out without a car. Phil didn't stop over once and left the dealership without even acknowledging I was there (if it weren't for JuaQuin's terrific customer service, I would have left extremely angry about that and given LHM Colorado Chrysler Jeep a poor review). JuaQuin understood that I had financial limitations due to being a full-time student and showed me/priced out various options to see if any would work. He truly listened, which was unlike the experience I had at the LHM 104th location, where I left due to the salesman not truly listening to what I wanted and needed. I could not be happier with my new Jeep Cherokee and I can confidently say that if it weren't for JuaQuin, I would not have re-leased with Jeep.
Had recall done on the shifting program which requires skilled technician and also handsome 30,000 mile work done. That was primarily fluid replacement in 4wd areas around each wheel ( not a good description) I am sure.
Also had some alignment work done as well as oil change and tire rotation. Lot of work. It was completed early in about 5 hours which was earlier than promised. Am of the opinion it was ll dome well.
I just went in for a new key today, great fast service!
I am old enough to remember service like this everywhere
I have an older Jeep, when I can afford it guess where I am going to look? Thanks
Kevin and the service team at AutoNation Jeep West went above and beyond to help me with fixing mistakes made by another dealer in the area. They were honest, fast, and most importantly, got my Wrangler in top working condition quickly and communicated with me early and often throughout the process. I?ve learned my lesson and will only take my Jeep to Kevin when I need official work done on it. Totally worth the long trip to get it done right the first time!
Larry H. Miller Chrysler Dodge Jeep Ram 104th Review
Best Car Buying Experience I've Had in a Long Time
by RayB1967 from DealerRater.com
December 3, 2018
4.3 (932 reviews)
I have to say I went in to the dealer thinking that NOTHING was going to go my way. Early in the process I reached out via the internet and received a call as I requested, doing business with text just doesn't work for me. Chris Meachum called and asked me all the right questions and suggested we "work the deal backwards" due to my credit situation that many divorced, single parents face. I agreed, set up an appointment to meet with Chris, but I still had serious doubts about what the outcome would be. Chris and the finance team ran my credit and recommended a vehicle I was actually interested in, the 18' Jeep Renegade. I was actually surprised as I thought with my challenging credit situation I would be stuck with pre-owned which wouldn't be bad but I prefer new with a warranty. The guys worked really hard to get my deal done and I was blown away at what they gave me for my trade (more than expected) and when I got to finance with Lucas Keenan I was even more surprised that my payment was $30.00 a month lower than I agreed to; I used this cheaper payment to purchase an extended warranty. I am extremely pleased with how I was taken care of and the level of effort put into earning my business; this was by far the best car buying experience I have had in a very long time. Great job guys, I look forward to doing business in the future Ray Burke
Larry H. Miller Chrysler Dodge Jeep Ram 104th Review
Great dealership, amazing customer service.
by Shanepeacock from DealerRater.com
December 3, 2018
4.3 (932 reviews)
Marci was such a wonderful person to work with, when it comes to buying a new or pre owned vehicle. She was honest and professional about everything and you'll have total peace of mind when dealing with her. If you're looking for the best, it's clearly going to be Marci over @ Larry Miller Chrysler Dodge Jeep Ram. THANK YOU SO MUCH MARCI 😀
Larry H. Miller Chrysler Dodge Jeep Ram 104th Review
Outstanding service
by Alexandrea Shipley from DealerRater.com
November 5, 2018
4.3 (932 reviews)
I recently had my old car break down on me and needed a new vehicle ASAP, with bad credit and a small down payment I didn't think I would be in much luck. I decided to give Larry H. Miller 104th a shot and the entire experience was phenomenal. Jadon Tunis was my Sales Representative and he worked with me and the Sales Managers to get me an AMAZING deal and a low car payment, even lower than what I had asked for! (Including a 3 year/36,000mi warranty) I got a 2007 Jeep Patriot for an amazing price with brand new tires, brakes and battery! Awesome dealership!
Larry H. Miller Chrysler Dodge Jeep Ram 104th Review
Best dealer experience ever!!!
by TiaG from DealerRater.com
December 3, 2018
4.3 (932 reviews)
From the moment I stepped onto the lot I received nothing but professional friendly service. Marci was so nice and never seemed pushy. She let me drive as many vehicles as I wanted to make sure I was getting EXACTLY what I wanted. She made sure to go over all the options with me including ordering the truck I wanted if she couldn't find it. My daughter loves her as well. When I mention we are stopping by the dealership she says "Yay!! Are we seeing Marci? I really like her". The rest of the team at Larry H. Miller on 104th was just as awesome! Brian and Yusef helped out to make sure everything went smoothly. And even Lucas in finance was nice and explained everything we were signing in detail. I would not want to go anywhere else for my vehicle needs after this experience. I didn't know it was possible to find a dealership like this one!
If I could give more than 5 stars, I would. I recently had service done at Johnson's Auto Chevy dealer and it was the best experience ever. I heard about their "Quick Service" oil changes, so I thought I'd give it a try since I happen to be around Brighton. When I first pulled up, I was greeted by Ilene and Rob. They were very attentive to my needs, listened to me and had a genuine conversation with me. Within minutes of me going to the waiting room, they offered me water and let me know that my car needed an update, and that they would take care of it. To my surprise, it was much quicker than I anticipated, only 30 mins, in and out! No more days of dropping my car off of waiting for hours. I will definitely be coming back to get all my service needs, even if the drive is 45 mins away for me! It was quick, clear communication, very trustworthy and no-pressure. They went above and beyond and treated me with respect.
I recently took my Jeep Liberty to Johnson Auto Plaza to address a recall situation (ORC). There was an issue with a bad part being sent and my vehicle was not going to be ready for pick-up until later in the day. I spoke with Chris and he explained the situation with compassion and professionalism. I have been the Director of Operations at a company an at times had to tell a customer they would not get their material as scheduled due to circumstances beyond our control. I know it is not an easy position to be in but, Chris was not only sympathetic to my situation but, very confident and knowledgeable in his explanation to me of the problem. I rarely, if ever write a review but, felt compelled to let Johnson know what I believe you have an excellent employee in Chris. I have dealt with Jake in the past and I believe his excellent work you are well aware of. Sincerely, Bill Chambers
car overheated and several seals, coolant, filter fluids and bypass hose needed to be replaced. Fixed oil leak. Johnson's Motors turned into our warrant company and all we needed to pay was deductible. They assessed the problem and called us before they began repairs.
This was my first time buying from an actual dealership and Johnson Auto Plaza hit it out of the park! They were absolutely wonderful! There was no pressure whatsoever. John was our salesman and within 5 minutes of getting out of our car, he came over, introduced himself and gave us his business card and a pen. He said if we have questions or want to test drive he would be right out front which was great because I HATED that at the other dealerships we visited that day the salespeople were either helicoptering over us/being super pushy/ or just straight up ignoring us. John was extremely knowledge about the cars on the lot (they have a great selection and a ton with very low miles) and even about each cars individual technology. The entire process was an hour and a half which was a huge bonus! We love this dealership so much we went back later the same week with our friend to look at cars with her. Her salesmans name was Mike and just like John he was FANTASTIC! I seriously cannot say just how much I love this dealership!!! They made buying a car fast, easy, and best of all fun. I got an awesome deal on a really great car and will recommend Johnson Auto Plaza to everyone!
At the risk of sounding cynical, I usually avoid car dealerships. However, I needed a new Jeep and visited several closer to my home. None would guarantee the manufacturer's rebate for the month my car would be ordered, and most were not as familiar with the vehicle as one would expect. The experience at Johnson Auto Plaza was different. The sales and support people were pleasant, knowledgeable, but not pushy. They quickly answered my questions comparing models, and regarding accessories. The price and their dealer fees were straightforward and reasonable, and they would stand behind the current rebates even though they might decrease the month the car was delivered. When the car arrived, my salesperson Josh Stevenson gave me a 3-hour orientation with the car, and was quite familiar with its many technological features. Because the rebate had increased since ordering the car, they gave me the larger of the two rebates, without hesitation. I would definitely buy another car from Johnson Auto Plaza - it is worth the drive for me.
Wonderful Experience, Pollard Jeep is the best Dealer!!!!!!
by Michael (KC) from DealerRater.com
December 3, 2018
4.8 (263 reviews)
I live in Kansas City, we drove 10 hours to buy my 16 year old daughter's first car in Boulder (CO.) at Pollard Jeep. I made an inquiry about a used Fiat 500X SUV that I saw on CarGurus.Com, KAYTLIN Pearson emailed and called me back almost immediately, she was wonderful, we discussed the car I was interested in, my trade-in vehicle, and in a short time, we had agreed on a price for purchase, and trade. We agreed on the terms of the transaction, and I drove out to Boulder to make the purchase and trade with KAYTLIN. When we arrived at Pollard Jeep, KAYTLIN met us at the door, and lead us through an absolute wonderful sales experience. KAYTLIN made the day great (and FUN), buying a car can be stressful, not with KAYTLIN, she is all about the client, we felt like we were the most important customer in the world. We were introduced to the Manager, MIN Pedersen, who welcomed us to the dealership, reviewed our trade-in, and discussed the entire process. KAYTLIN reviewed the features of the car with my us, we were thoroughly informed of our purchase, we knew everything about our new car. I then worked with the Finance Rep, WILL Loomis, he was incredibly detailed with all the paperwork, answered all my questions, and reviewed all extended warranty options across multiple suppliers, plus WILL made the whole paperwork process fun, in 40 years of buying cars, for the first time I was "having fun" in the finance department. Bottom Line, the team at Pollard Jeep is super, KAYTLIN PEARSON is fantastic, she is "Super Cool", and her pride in work "shines through" to make for a wonderful customer experience. If I needed to buy another car, I would not think twice and drive another 10 hours to Pollard Jeep, and buy a car from KAYTLIN. Great Job to KAYTLIN, and the entire team at Pollard Jeep, thank you, we love our purchase!
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