John and everyone at heritage were amazing. They went above and beyond to make our experience perfect and comfortable. They treat you and your family like their family. We will definitely be going back for any future car buying needs. I would recommend them to everyone!
I had a scheduled appointment for service this morning and was greatest by the service staff with a smile, and handshake and most importantly, sense of confidence that my vehicle will be well cared for. I can't believe I was in and out in about an hour and had coffee in the waiting room as a bonus. Victor Clash always takes great care of me and my vehicle being pleasant , friendly, and most importantly, trustworthy. I ran into Brent Ivie, service manager walking into the waiting room who asked if I needed anything, wow! Thanks for such a great service experience.
We went into this place not knowing what we would find, and looked around for some SUV's. We were assisted by Joe Frey, and he helped us browse for a few hours looking through their diverse selection of cars and SUV's. Everytime we wanted to check out a car Joe would make sure we could get in it and test drive it and feel it out without feeling rushed. We eventually made a purchase at an incredible price, and even after the sale he has gone above and beyond for me and my wife. This place is a great place to pick up a car. the office staff is very polite and fast, and treated us like first class. I am so happy these places still exist in the world, because the people were honest and the degree of professionalism will keep me coming back. I'm proud to say I got this car from Patriot and Joe Frey is the man!
We purchased (2) more vehicles for our business from Koons recently. They coordinated our van upfit with our outside vendor, and coordinated the paperwork to make for a seemless and expeditious buying process. Pricing was agressive and the Ben & Dave worked hard to get us the deal we needed.
Great experience until it was time to get my tags. Just need to work on that part of the process. Had to go back 3 or 4 times because my tags took so long to come in. Maurice, the sales manager is a stand up guy, very professional and friendly and I believe he worked hard to get a deal done but a car wash or complimentary tank of gas would have been great being I live on the opposite side of town. Other than that, Great experience
Brian was great to work with no pressure to buy, Told him what i wanted and he was great at making it happen, He wants me to call if any problems so that we are happy, Paper work was quick and painless, Love my new Yukon Denali,
When we began looking for a new car, I dreaded the buying process based on past experiences. However, my recent purchase of a new CX-5 from Heritage Timonium couldn't have gone any smoother. Craig was super knowledgeable and patient, and I never once felt pressured during our negotiations. I never knew buying a car could be a pleasant experience!
Anthony Witherspoon was a phenomenal salesman. I met him two years ago and he advised me that it wasn???t the best time for me to buy a vehicle. Most salesmen would push you to purchase a vehicle by any means necessary. I appreciated his honesty and I knew when I was ready to buy my next Honda, I would give him the sale. He did not disappoint! I drove off in my 2018 Honda Accord with a payment that was well within my means!
Came back for another vehicle from T. A. Since I purchased before they gave me an even better deal this time. Have referred friends and trust auto showed great appreciation. Salesman David made the transaction smooth both times, not at the dealer all day like my past experiences.
I feel I was treated fair. They listened to what I had to say and I feel I was dealt with honestly. I did not buy the vehicle I have now from Wilkin’s but I will consider buying my next vehicle from them.I would recommend this dealership to a friend.
We purchased a 2018 CR-V from Nikole at Heritage Bel Air Honda in April. I???ve been driving a Pilot for a while, but the new CR-V is so good in every aspect, include the safety suite, that I wanted one for myself. The entire process at Heritage, including the pricing, was easy and you won???t find a more knowledgeable, helpful and dedicated sales expert than Nikole anywhere!
They made it a simple one day process to turn in my leased vehicle and leave with an upgraded truck I have been looking for.
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