Had a very good experience with the dealership and staff.
by geecee945 from DealerRater.com
November 26, 2018
I have a very good experience with the dealership and the Salesperson GaithBekie. He was polite, helpful and attentive to what I was looking for in a vehicle and within my budget. I presented what I wanted to pay for the vehicle out the door. And it was meet. I bought the vehicle and I am very satisfied. I was overcharged by $223.00. Also had a great experience with the General Manager Eric Brinkman. I was overcharged $223.00 and I bought the matter to Mr. Eric Brinkman and he stated that he would investigate the matter of the $223.00 and he would get back to me. Within a few days, he responded to my issue and he said that he would personally would take care of it. Even if he had to replace the money from his personal monies. Which he laid some personal money out of his own pocket. This man has integrity, honesty, character and he values his word as a person. I like that in a man. To have value of his word. From the time we negotiated the price for the vehicle he was honest with me. We shook hands as two gentlemen as I keep my part of the deal as he did also. I am very impressed with him. I would recommend the dealership, the Salesperson Gaith and of course the General Manager Eric Brinkman.
Noisy and legroom
by DJ from Toronto, Canada
January 12, 2019
Very noisy on road and not enough leg room.
Quite surprised that this type of vehicle is so nosy on road (after the second set of tires) and that legroom is insufficient.
Very professional and knowledgeable sales team. Did not waste time for negotiation, direct to the point and possible proposal. Could have saved time by scheduling time for paperwork but it was smooth and quick.
Only Lexus for me
by Ms. Maroon from Newport News, VA
November 4, 2018
I owned a 2010 RX 350 Lexus, and I will never own any other car but a Lexus. Fits me perfectly. Perfect all around town
I must say that purchasing my car from Versatile Collections was the best car buying experience I’ve had thus far. Doc, my salesman, was very nice & friendly. He made sure I was satisfied with the purchase I was making & made sure all my questions & concerns were addressed. I drove 3hrs. from SC to make my car purchase & it was well worth the drive. I highly recommend going to Versatile Collections if you’re looking to purchase a vehicle. You won’t be disappointed!
by Britt from New Castle, PA
November 30, 2018
I love it. It is reliable, good in the snow, and a great car to drive to work and other areas. I have always owned a Lexus and I won’t own anything else
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Reliable car for snow
by bita964 from Beverly
December 30, 2018
I was looking for a car reliable and safe on the snow a day in Northeast whether.
Is comfortable inside and also sizing is perfect for me
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
First Lexus I have owned
by Michael Kinslow from Titusville, FL
November 25, 2018
We wanted a well appointed, comfortable riding and driving, excellent safety features car. My son owns a ES-300 and my cousin owns a RX 350 and has had many years of excellent owner experience with their Lexus vehicles. The RX 350 was our first choice in the various models because we like it's mid sized SUV styling and features. We are very pleased with our purchase and believe we will have many years of reliable service from this vehicle. We subscribe to Consumer Reports and the RX 350 has top level reviews documented in new and used vehicles.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
really awesome to drive
by R & R from Tulsa, Ok.
September 11, 2018
test drove several vehicles and loved this one returned to the dealer and met Jeff Henderson who was an awesome salesman , He really took great care of our needs !
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
trasmission /gear jerks hard when shift on downhil
by Lexus quality going downhill from Santa Cruz, ca
December 10, 2018
Lexus quality is going downhill. This is a new car with abt 2000 miles many attempts to dealers and Lexus to repair the issue without success.
Their answer is that this is normal characteristic of this ca. We tested another similar rx350 with no such issue. Found out from lemon law lawyer that there is lawsuit against Lexus for similar issue.
This car is great for road trips or errands around town. It is just an easy car to drive. The controls are easy to access and the keyless entry makes getting in and out of the car a breeze.Very reliable so there is no need to worry about being stranded.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I have done business with Mike a couple of times now. Yes, i have purchased two vehicles and if i need a third one i will go back again.
He makes it simple to buy a car. No pressure, just a great experience.
Buicks. Olds, Subarus, Fords, excellent.
by Doodlebug from Shreveport, LA
January 14, 2019
Like everything BUT especially the surround visability. 90,000 miles. Will not trade up to newer model if I can help it, as the windows get shorter and windshield more slanted which cuts visibility. If I do it will be only a few years newer than ‘09. Purchased from showroom with 39,000 miles and didn't realized for a short time that it was used. Have ordered new Buicks every five years but interiors became too inclosed and visability poor/dangerous. Appears Lexus maybe going the same way with the rx.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Reliable and comfort all the way.
by Ira M from Kerhonkson New York
December 25, 2018
Beautiful Vehicle, very comfortable and classy. It drives smooth and it feels like your in your Living Room sitting on the sofa. It is a great investment and very reliable.
Excelente servicio en offlease. La atencion y el soporte recibido de Carlos y Chad debo decir fueron excepcionales, su apoyo y recomendaciones de las mejores que he recibido en cualquier dealer. Si tienen intencion de adquirir un auto usado, busca a Carlos y a Chad que seguramente de mostraran las mejores opciones de acuerdo a tus posibilidades y financiamientos sin muchas explicaciones y obstaculos. Garcias Un abrazo
I FEEL SAFE DRIVING THIS CAR and it has style1
by style with safety from Santa Rosa, CA
November 17, 2018
It has style, great performance, safety and speed when needed! All the
things a woman on the go needs and appreciates, including excellent
comfort and ease to operate.
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