I have purchased many luxury cars over the years. This was my first experiemce with the Napleton group. Rachel Mason was professional , responsive and friendly at all times. Her follow up was also top notch. Could not be happier with the experience. Overall, 10/10. Your business manager was also fantastic, informatve and friendly.
Reliable and comfort all the way.
by Ira M from Kerhonkson New York
December 25, 2018
Beautiful Vehicle, very comfortable and classy. It drives smooth and it feels like your in your Living Room sitting on the sofa. It is a great investment and very reliable.
Recently purchased my first car from Porsche Westmont and had a really great experience. Pawel offered straightforward education on the 2 models I was debating, and was very patient with me as I deliberated over a couple months. Not pushy at all. Highest recommendation from this customer.
Buicks. Olds, Subarus, Fords, excellent.
by Doodlebug from Shreveport, LA
January 14, 2019
Like everything BUT especially the surround visability. 90,000 miles. Will not trade up to newer model if I can help it, as the windows get shorter and windshield more slanted which cuts visibility. If I do it will be only a few years newer than ‘09. Purchased from showroom with 39,000 miles and didn't realized for a short time that it was used. Have ordered new Buicks every five years but interiors became too inclosed and visability poor/dangerous. Appears Lexus maybe going the same way with the rx.
I purchased a CR-V to replace a previously owned SUV which was totaled in a non-moving accident. The purchasing process was smooth and painless. The dealership has a very large selection and after test driving 4 different model years, I settled on 2015 model year. The rep, Dan Aristizabal, was friendly to work with and there were no hard sales tactics. Overall, a pleasant vehicle purchasing experience.
All wheel drive RX 350 FSport. Edgy. Great auto
by Stan Retired from Cypress Tx
December 15, 2018
The FSport with the all wheel drive is a fun car. Additional suspension settings are great. Has all the safety equipment. Love it. The Lexus experience was excellent. Certified vehicle.
I had a wonderful experience taking my car in for some long overdue service. I was made aware that it would take a couple of hours to complete, and I didn't want to spend all that time at the dealership. Not being an app savvy person that uses Lyft and/or Uber services, I had asked my son to take me to the nearby mall while the car was being worked on. Unfortunately, he wasn't available. He did mention to ask the dealership for a courtesy vehicle. After dropping off my car and before I even had the chance to ask about a courtesy vehicle, Jessie had asked if I would like to be taken to the mall. This made my day, much easier than filling out paperwork for a loaner. On top of taking me to the mall, they called to let me know when the work was done, and where they would pick me up. I'm so happy I purchased my car at Ziegler Ford.
Noisy and legroom
by DJ from Toronto, Canada
January 12, 2019
Very noisy on road and not enough leg room.
Quite surprised that this type of vehicle is so nosy on road (after the second set of tires) and that legroom is insufficient.
Mark went through all the features of the car and was able to answer all my questions. Appreciate his effort and how easy the whole thing was.
by Newlexusbuyer from Fayetteville
December 29, 2018
Love the size, not too big but sits up higher. It is very comfortable and so awesome how the settings allow you to save your seat and steering wheel preferences. This is a beautiful vehicle, inside and out. I recommend something other than cream seats. They definitely do show wear more.
The process was very thorough. Everyone was friendly and helpful. My sales associate Hassan was wonderful! Made sure my visit was perfect from the moment I walked in the doors to the moment I drove off.
Attractive, Dependable. Great performance!
by Vento32962 from Vero Beach, FL
December 27, 2018
Plenty of leg room, looks sharp and drives well with lots of bells and whistles. This 2014 was purchased in 2015 and has been maintance free less scheduled check-ups!
Anytime I take my Lexus NX200t in for servicing everyone is fantastic to work with and I must say you have the nicest waiting area of any place! Tony is exceptional and keeps me informed on what???s going on and I recommend Lexus of Orland Park to all my friends and family!!
Reliable car for snow
by bita964 from Beverly
December 30, 2018
I was looking for a car reliable and safe on the snow a day in Northeast whether.
Is comfortable inside and also sizing is perfect for me
The workers @ this service dept are always friendly, helpful, and the work is reasonably priced. I also have full trust that they are doing my repairs right.
First Lexus I have owned
by Michael Kinslow from Titusville, FL
November 25, 2018
We wanted a well appointed, comfortable riding and driving, excellent safety features car. My son owns a ES-300 and my cousin owns a RX 350 and has had many years of excellent owner experience with their Lexus vehicles. The RX 350 was our first choice in the various models because we like it's mid sized SUV styling and features. We are very pleased with our purchase and believe we will have many years of reliable service from this vehicle. We subscribe to Consumer Reports and the RX 350 has top level reviews documented in new and used vehicles.
Brian Corona is a great service rep. I'm a very satisfied customer due to the prompt a d courteous service
Most reliable car I have ever owned
by Hassan albawi from West Yellowstone
December 14, 2018
Most reliable car I have ever owned Spruce safe to drive that car me and my wife felt so safe drive and it has plenty of room in the back in we bought tons Groceries and food to be a lot of Thanks for the house I will fit everything in the car
I have to wait for a long time something that I did not aspect to do, they offer a car that I can use to go places if I needed.
Looks great, but..............
by rocnstn from Palm Desert, CA
December 15, 2018
We previously owned a 2004 and 2010 RX, Both were great, the '10 RX350 had 111K mi when we sold it, and looked/drove new. Absolutely no repairs since new. Purchased a '16 RX350 w/most options. $52K sticker. Bought it on the internet based on great past Lexus/Toyota experience. The car looked great, but drove terribly. Always hesitated from start, then took off like a rocket- almost impossible to accelerate slowly. Worst was constant groaning at idle and lower speed- slight vibration as well. Cruise control was worthless- even on lowest sensitivity setting it would slow down way too early, then do nothing for a few beats, then abruptly take off. Very jerky, and dangerous. Hands free tailgate never worked, nor did voice activated navigation- system never got what we said. Sold the car at a huge loss to CarMax. Would consider a '16+ RX450h hybrid- different engine and transmission- but I am disappointed in Lexus- our '16 RX350 was a real loser.
trasmission /gear jerks hard when shift on downhil
by Lexus quality going downhill from Santa Cruz, ca
December 10, 2018
Lexus quality is going downhill. This is a new car with abt 2000 miles many attempts to dealers and Lexus to repair the issue without success.
Their answer is that this is normal characteristic of this ca. We tested another similar rx350 with no such issue. Found out from lemon law lawyer that there is lawsuit against Lexus for similar issue.
Was looking for a used work truck and found a great selection at fair prices- bought a 2008 Ford e-250 and it has worked out great!! Will be back for another van
test drove....like it
by acsglexus from berwyn, il
December 19, 2018
looking to purchase this nice vehicle. test drive was great. interior is great. comfortable seating. looking for a good dealership and have to finance so I am looking for a good interest rate.
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