Mitch at Bill Jacobs is the best. He went above and beyond to help me get my beloved Mini back on the road again. I am so impressed with the quality of service which Bill Jacobs provides. I am especially appreciated of how dedicated Mitch is on providing the best service possible. I can't think Mitch and Bill Jacobs enough. I also owe the Mini corporation a big thank you too for standing beside their Mini products. I will now be a Mini customer forever. Thanks again Mitch and Bill Jacobs. Words can never adequately express my sincere gratitude for servicing my Mini and getting it operable again.
We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!
I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
My truck was in the shop longer than stated. When I returned the loaner vehicle, the service technician inspected the loaner vehicle with a fine tooth comb before giving me the keys to my vehicle. I had left some papers in the loaner so I went back. There was a gentleman returning a loaner and picking up his vehicle. The service technician asked the gentleman was everything ok and is the tank full. The gentleman said yes. The service technician handed the gentleman his keys and said thank you. The service technician did not inspect this man car before he was given the keys to his vehicle. Maybe because I'm a woman? Maybe because I'm an African American? Not sure, however, this didn't sit well with me.
The service department with Craig & tech Jim spent a lot of time answering questions, comments, and concerns in regards to our new challenger. They were both awesome!! Thanks for having such great people!! Sincerely, Dan Blaha
I had a wonderful experience taking my car in for some long overdue service. I was made aware that it would take a couple of hours to complete, and I didn't want to spend all that time at the dealership. Not being an app savvy person that uses Lyft and/or Uber services, I had asked my son to take me to the nearby mall while the car was being worked on. Unfortunately, he wasn't available. He did mention to ask the dealership for a courtesy vehicle. After dropping off my car and before I even had the chance to ask about a courtesy vehicle, Jessie had asked if I would like to be taken to the mall. This made my day, much easier than filling out paperwork for a loaner. On top of taking me to the mall, they called to let me know when the work was done, and where they would pick me up. I'm so happy I purchased my car at Ziegler Ford.
I purchased a Lincoln MKT from the Napleton Lincoln Dealership in Blue Island. Scott was very helpful in showing me how to access and use all of the applications. His assistance helped me to become familiar with locating the app and how to use it. He even setup a few of the applications for me. I was treated with courtesy and respect. I would not hesitate to refer relatives and friends to visit the Blue Island dealership to purchase a vehicle with the assistance of Scott.
My experience at Napleton Lincoln dealer at Blue Island was sensational! I???ve never been treated with so much respect, courtesy, and professionalism at any dealership like this one! Nick and Dan were true men of their words, I will recommend them and their staff to anyone! Thank you so much guys!
Wickstrom Ford is a great place to buy a vehicle from. Kelsey was very helpful and knowledgeable. I would definitely recommend buying a vehicle from Wickstrom Ford.
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