From our first call to Universal everything ran so smoothly. Peter was exceptional and really helped us through the process. They treat you like family and everyone is really knowledgeable and upbeat. Even the financing process was a breeze. We loved the car we purchased and would definitely buy another car from them.
It's been a long time since I have purchased a SUV and Sean made it very easy without a lot of wasted time. After the sale I was stuck with my old car and my new used SUV so they provided me with a driver to get my car back home. The service was great from beginning to end. I'm sure I will keep in touch.
Charlie Miller made buying my new vehicle a pleasant experience. He never pressured me. He had extensive knowledge of the vehicles. He made sure I was happy every step of the way. He even followed up several times in the week following my purchase to answer my 1000 questions again and make sure I was satisfied. I have already recommended him to friends looking for a vehicle. He is just a great real guy!
Charlie Miller is excellent. He listened to my needs and helped me find the perfect vehicle. He made the buying process so seemless. I can not say enough good things about working with Mr. Miller. We will definitely be seeking out his assistance when it is time for us to purchase another vehicle!
We met with Rod while car shopping. Our experience was beyond 5-star. He took us through test drive and made every part of it very enjoyable. If we decide to purchase a Mercedes, we will definitely work with him. He is a great asset to the dealership and Mercedes.
I always receive excellent service on my Mercedes-Benz vehicles at Mercedes-Benz of Arlington, and this is from someone who has been a customer for over 20 years.. Dan Moreau is my service advisor and never fails to provide the best customer care possible.
Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
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