A bit different than the atypical dealership being in the middle of a large and busy city, but that doesn't stop the customer service from shining through. I'd highly recommend for purchase of a new or used vehicle.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Ryan Macoy went above and beyond to make our dream come true. He treated us with dignity and respect. He did everything possible to get us what we wanted with us not having the best qualifications. They treated us like family. I will drive 4 hours again and refer him to everyone I know. We will never go to anyone else. Thank you so much Ryan
Ryan Macoy went far and beyond our expectations in making our vehicle purchase possible. He is extremely professional, knowledgeable, pleasant, genuine, amazing and amusing. He genuinely worked his best to offer the best deal possible in regard to our needs and budget. We left Vallejo Nissan as if he truly treated us like family. Thank you Ryan !!!
All I can say is WOW. The service that I experienced when I came to Vallejo Nissan far exceeded the status quo. Ryan Macoy assisted me in the purchase of my 2016 Camero. Not only did he go above and beyond to work with the bank in financing my car, he spoke directly with the insurance company and ensured that my experience was efficient and memorable.
It is not often that a manager gets so involved with customers, but Ryan is not your avergage guy. He is welcoming and extremely friendly, making the customer experience of buying a car fun and not stressful. I HIGHLY recommend Vallejo Nissan to ANYONE that is looking to buy a new or used car. If and when you stop by ask for Ryan Macoy and I gaurantee he will make your car buying experience worth while.
Thank you Pare!
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