Great Experience from Beginning to End
December 7, 2018
I have shopped for cars in a variety of ways in the past (that CAR place with a MAXimum amount of cars, dealerships, etc...), but I will NEVER go back to those other ways again. This truly was the most transparent way to do business and should be a model of how we can successfully run our own businesses by allowing passionate and knowledgeable people into the correct positions to succeed. Here is our story: We were greeted promptly when we entered the show room. From past experiences, this would have been a dread as often on a car lot, you feel like a meal to the vultures, but they just wished to know what you'd like to do (buy, trade-in, just look around, etc...). They then pair you with a salesperson. We were fortunate enough to have Sam Hackett in sales to help us throughout the process. He educated us in how best to use Off Lease Only so that we get exactly what we set out to find. He showed us the transparency the owners want buyers to have (they provide not only carfax, but a third party company called 360 to let you know about any work done on a vehicle, as well as any accident details that could help make your decision better). He was patient and allowed us plenty of time to view the vehicles with him nearby, but not standing right next to us to eavesdrop like so many past salesmen have done at other companies. He graciously answered all of our questions and for the few he didn't know, he got us contacts to get the answers we sought. Along the process, we also met Chad Wickline, one of the Managers who was courteous and willing to chat for any length of time that we needed. We also met another manager, Gil Amir who sat in the car with us and helped us figure out all the buttons as there have been many advancements added to cars since our last purchase almost a decade ago. Never once did I feel like they were rushed to speak to the next person and we even got to know them as people a little more through the conversations we had. As we are a couple with younger kids, they could relate to what we were asking about due to their own experiences and it made for a very enjoyable overall experience. Our test drive was great! Sam said if we wanted him to, he would ride with us, but if we chose to, we could test drive alone. We loved being able to choose our own options as opposed to feeling as though we were being supervised the entire time. Due to our own timing, we even had to leave before the purchase to pick up our daughter from daycare and they helped us start the paperwork process and then let us go in the middle to complete this task. When we returned, there was Sam ready to say hi and help us reach the finish line. We spoke with Will Huffman in finance who was pleasant and transparent, as well as willing to listen to what we wanted, as opposed to trying to make us do something we didn't feel like signing up for. I could see this process taking some people only an hour or two from start to finish if they know how to use their system properly and know exactly what they want. We required more time than most to make our decision and to complete our extra tasks, but never once did we feel rushed. Sam was with us from 12:30 when we arrived, through 8 pm at night. I know not everyone always believes these reviews are true online, but I assure, this one is. Today they made a lifelong purchaser and client and you better believe I will be letting anyone know that is looking for a car that the best place to start (and finish), is Off Lease Only!