Used 2020 Subaru Outback for sale near Addison, IL

This is our 2nd purchase at Grand Subaru. We had such a wonderful first experience that we continue to use Grand Subaru for service as well as for our recent trade in and purchase of our 2024 Forester. Everything went smoothly. Gabe, our salesman from our prior purchase, helped us again in his usual professional, friendly, efficient, personal, above and beyond way! He makes all aspects of a car purchase easy to understand with full details of our new vehicle, honest answers, genuine thoughtfulness, and complete follow through. We would highly recommend Grand Subaru for purchasing and service! Everyone is friendly and non-pushy in both regards. I have never owned a car that I felt comfortable bringing in for service at a dealership due to unfriendly service techs who made me feel like I couldn?t trust what they said the car would additionally need. I would leave it to my husband to take care of. However, I have always felt comfortable at Grand Subaru, from the friendly people who wave you in to the people who verify the service being done to the person at the counter who takes your payment. It?s such an unbelievably simple process that my son, who has autism, has brought the car in independently and has had incredible experiences, as well! That says so much to me in my mom book!! We love our Subaru and we plan to continue owning Subarus from Grand Subaru, even though we have closer Subaru dealerships to our house!

Best vehicle I have ever owned. Dependable, safe, comfortable ride, great fit & finish and responsive and overall excellent quality. No problems in 48,000 miles.

Exceptionally good experience. We have a scratch on the right passenger door. Veronica helped with recommending a body shop in Elmhurst.

I have a 2020 Subaru Outback Touring 2.4L turbo model, the fully-loaded, most expensive model. It replaced a 2011 standard Outback with a 2.5L engine and manual transmission. My only criticism is poor gas mileage, about 23-24 mpg versus the 2011's 28.2 average over more than 100K miles. I like the power (260 HP) but might have forgone the turbo had I anticipated the unimpressive mileage. My 2001 Audi Q5, with a 260 HP 2.0L turbo engine, averages 28+ mpg, but cost $10K more than my Subaru. I rationalize by recognizing that $10K will buy a lot of gasoline.

Communicated with John Leno from the Schaumburg facility online. John understood my needs and responded quickly with Jeeps to review - after a bit of humming and hawing on my part, I changed my mind to trucks. I found a truck at another facility, John had it tranferred and within 2 days my soon to be truck arrived - and it is a beauty. John was training Matt and they both demonstrated immense knowledge throughout the interaction and I appreciated the ease of communication (not pushy). I cannot comment on the financing portion of the transaction, but closing went just as smoothly with Hubert and his supervisor. WHile impressed with my transaction I was also impressed with the amount of time that was placed on the training of new employees, or employees transferring. While yes my truck need a repair on the fog lights, it is covered under their warranty, I am highly impressed with my experience. From walking in the front door, to having John take my picture of me and my truck with a giant yellow ribbon... every individual at Carmax truly made the buying and trading experience a wonderful experience. Team Schaumburg, keep up the great work, each of you understand the true meaning of Customer Service, and that is important to some customers like me who still cherish old school values.

I lucked into finding a returned leased 2020 Outback in July of 2022. Beautiful white exterior, drives like my '13 Legacy (handed down to my daughter, thus the new car for me!). Apparently Outbacks and Legacies have the same body frame, and driving this new Outback is a dream! This is my 4th Subaru and I absolutely, without a qualm, recommend them for handling, snow, comfort, style, cargo capability. After reading the reviews here, I can agree with two issues: battery and display screen. I also had a dead battery with no apparent reason. The dealership went over the car looking for a "battery draw," but found nothing wrong. They replaced it (under warrantee), and THE NEXT DAY the new battery was also dead. The explanation was this new battery had come from a warehouse and should have been charged before installation. No charge to me and no problems since, but definitely an inconvenience. The second drawback I would mention is the display screen. Way overwhelming, hard to find the functions to change driver assist et. al., and too difficult to drive while trying to change your heat, seat temp -- basic controls that should not require the driver to look down so much and for so long. No issues with operation of the screen. Finally, and maybe this was a one-off experience, I had to have the hood repainted because a leaf had left a weird stain right in the center of the hood. I cannot claim the stain was there when I got the car, but we tried every safe method (including wet sanding) to remove it and it was under the finish (according to the body shop). I'd venture to guess it came off the assembly line like that and it was fairly faint until you noticed it. Finally, I am strongly loyal to the dealership, as they have done right by me in many situations. They are fair, give me clear explanations and warn me about upcoming repairs, considerate, and have on more than one occasion checked a warrantee on my behalf to get me a better price.

Very convenient. Fast and friendly staff. I walked out with a car within a few hours. Very convenient!

Had our new to us Subaru Outback for 3 weeks. After learning a lot of new tech in the car, we are settling in to who gets to drive it. Love it, very happy with it!

I had a great experience. Leonard Wilson was an amazing and knowledgeable sales rep!! Will be doing business here in the future! Thank you Carmax!

Everything has been great. If I had to find something to nitpick at it would be the mileage but honestly, that is average on most days and better if you want to put the effort in and get the better mileage.

Simon is as great to say the least very detailed and respectful… I recommend him to all my friends

Great people and great service esp dealing with Angel more power. See you in the next appt

Service department has always been accommodating to their clients. I have always waited for my car and it never has been longer than 90 minutes.

Great staff, fair prices, no pushy sales people, we were assured by Luke, he had a great demeanor and worked with us. Most importantly the cars look great and clean. Will definitely buy here again.

Fast convenient courteous clean comfortable accurate informative reliable with refreshments and a free car wash

This dealer has a nice selection of used cars. They are part of a big dealer group and get trades from there other locations. They are reputable and the cars are nice. I would suggest checking them out. Great customer service, quick process, and nice cars.

The agent Ayra was very polite and helpful. The staff there all was very polite also.

They called promptly and gave me information about the car but unfortunately this car wasn't eligible for a tax credit.

Really good experience. Huge shoutout to Luckasz for helping us out getting the perfect vehicle for us!

I have been going to the Autobarn Subaru in Countryside since I bought my first 2006 Outback. Great people,great service.If you want to keep your Subaru running like a fine watch come here. Josh,and Mussa and all the people there are first glass and know their business.I have bought 4 Subaru’s from them and my son Joe two. When you want your Subaru serviced right bring it here. Thomas A Filipiak Palos Hills Illinois 12 July 2022.

I had and issue with my Outback windshield, and that was handled great. My service advisor ( Dan Huff ) was great with helping me out to reach out to Subaru customer support, and they replaced the defective windshield! Great customer service

Amy was great. She answered all my questions with urgency and made sure that I was pleased with all the steps in the transaction.Amy was a straight shooter and valued my time. Much appreciated. YOU ROCK -The Rockstar Realtor Deborah Laudicina

Thank you Christian for helping witj my tucson i lo e it very much you were very patient with me and my family i will recommend more People to visit Christian hes great spanish speaker

I worked with Mario here and he was very easygoing and guided me through the whole process. Mainly, I felt very comfortable and felt no pressure at all to make a decision.

On the quality of repair I rated average but I'm very pleased with service but my husband was a little upset on price he said he could of disconnect that bluetooth wire and save me the money but service save me the time. We agree just to get it checked then I decided just to get it done without confirming with him first. Next time I will....Also didn't purchase there. Loved service.

Very professional dealership. No pressure sales and very friendly staff. Karl was really nice and helpful. Make sure you ask for him if you come in.

My wife and I highly recommend buying a Subaru from Castle McHenry. One of their employees Joe Garity recommended it to me, and I'm glad I listened to him. I specifically worked with Subaru Specialist Ed Chambers and had a great experience. He negotiated a fair amount for my 2021 Ram 1500 trade in. He was also helpful throughout the whole process of my 2024 Subaru Crosstrek purchase. I wanted a quality vehicle that was safe for my family and one that had great gas mileage for my work commute. Ed Chambers took the time to explain everything, to answer questions, and to make sure my family was taken care of. Ed is a legit, quality guy. I also appreciated working with Noah Cherry, who handled all the financing. I knew I would get a great rate with my credit score, but he got it down even lower than I expected. And although I'm not big on extended warranties, I purchased the Subaru extended warranty from Noah and Ed for peace of mind, especially with all the electrical components and chips these days. Lastly, I also appreciated the follow up after the purchase. Ed gave me a detailed tour of the vehicle and answered any questions. He also followed up with a couple personal phone calls in the following days and weeks asking how everything was going. Buying a car is a huge purchase, so I appreciated his follow up. We definitely love Subaru. We bought my wife a Forester there a few years ago. I loved it so much that I wanted a Subaru as well. We definitely recommend both the Subaru brand and buying from this specific dealership. Highly recommend!