Used 2020 Subaru Outback for sale in Addison, IL

From setting up the appointment to paying the bill, customer service is always professional, friendly, and detailed. The waiting area is clean, customer service representatives are always sending updates, loaners are always easy to get, and the prices are always reasonable.

I have a 2020 Subaru Outback Touring 2.4L turbo model, the fully-loaded, most expensive model. It replaced a 2011 standard Outback with a 2.5L engine and manual transmission. My only criticism is poor gas mileage, about 23-24 mpg versus the 2011's 28.2 average over more than 100K miles. I like the power (260 HP) but might have forgone the turbo had I anticipated the unimpressive mileage. My 2001 Audi Q5, with a 260 HP 2.0L turbo engine, averages 28+ mpg, but cost $10K more than my Subaru. I rationalize by recognizing that $10K will buy a lot of gasoline.

It was quite a journey in finding the right vehicle with different dealerships until I hit a home run! Grand Subaru has a winning team of players that made my experience in purchasing my 2023 Forester Touring delightful! It's my first SUV in which was custom built in Japan, the turn-around time was about 2 months. The attention to detail was excellent starting with Afiza, the sales floor representative who is knowledgeable, patient, excellent communication by phone/email and she goes above and beyond to help make your experience positive. I love the FREE car washes throughout the year! The delivery specialist, Jason Zapfel sealed the deal with his expertise in a one-on-one meeting in explaining the technology functions of my vehicle which left me impressed and happy with my purchase. Jason also gifted me a $25.00 gas card. This is my first Suburu and SUV I've ever owned, it's been fun getting acquainted with it.

I lucked into finding a returned leased 2020 Outback in July of 2022. Beautiful white exterior, drives like my '13 Legacy (handed down to my daughter, thus the new car for me!). Apparently Outbacks and Legacies have the same body frame, and driving this new Outback is a dream! This is my 4th Subaru and I absolutely, without a qualm, recommend them for handling, snow, comfort, style, cargo capability. After reading the reviews here, I can agree with two issues: battery and display screen. I also had a dead battery with no apparent reason. The dealership went over the car looking for a "battery draw," but found nothing wrong. They replaced it (under warrantee), and THE NEXT DAY the new battery was also dead. The explanation was this new battery had come from a warehouse and should have been charged before installation. No charge to me and no problems since, but definitely an inconvenience. The second drawback I would mention is the display screen. Way overwhelming, hard to find the functions to change driver assist et. al., and too difficult to drive while trying to change your heat, seat temp -- basic controls that should not require the driver to look down so much and for so long. No issues with operation of the screen. Finally, and maybe this was a one-off experience, I had to have the hood repainted because a leaf had left a weird stain right in the center of the hood. I cannot claim the stain was there when I got the car, but we tried every safe method (including wet sanding) to remove it and it was under the finish (according to the body shop). I'd venture to guess it came off the assembly line like that and it was fairly faint until you noticed it. Finally, I am strongly loyal to the dealership, as they have done right by me in many situations. They are fair, give me clear explanations and warn me about upcoming repairs, considerate, and have on more than one occasion checked a warrantee on my behalf to get me a better price.

Excellent service. Great buying experience I ended buying a pre driven car and I am very happy with it

Had our new to us Subaru Outback for 3 weeks. After learning a lot of new tech in the car, we are settling in to who gets to drive it. Love it, very happy with it!

The dealership, service center and my sales associate Andrew Doyle have all been top notch and I can't ask for anything more working with a dealership.

Everything has been great. If I had to find something to nitpick at it would be the mileage but honestly, that is average on most days and better if you want to put the effort in and get the better mileage.

I was an out of town client. They worked this car deal for me entirely by phone. Everything they said was honest and the car I bought was nicer than they said it would be. Work with Jay

I think Subaru Outback is good. I think the exterior is good. I think the interior is good. There is safety features. There is multimedia feature. I think Outback is fun to drive.

This visit went well but some previous visits had issues.

I want to thank Giovani for a wonderful customer experience at Berman Subaru. I brought my Outback in today (8/16/2022) for scheduled maintenance. I am happy to give Giovani a 10 (and more)! I could tell right away that Giovani took pride in providing exceptional customer service. His dress was business casual, his demeanor was so very pleasant, and he provided accurate information, and he listened to my questions without rushing me. Giovani treated me with respect, and I have no doubt this is how he treats all of his customers. I needed to have my car back to me at a certain time, and while Giovani told me he did not want to “over promise” me anything, he would make sure he would do everything in his power to make sure I could get out at the time I needed to. My car was ready for me ahead of the time that I asked! Just a great experience, and I’m so pleased to have been able to work with Giovani!! Giovani’s genuine attitude put a smile on my face! Thank you Giovani!!

My experience was pleasant . The scheduling and dropp off was seamless. Sardor was knowledgeable and efficient. The facility was clean and the staff was nice.

Chuck Grant was amazing. He helped me resolve a warranty issue and followed through on the entire device call. Chuck gets ten stars from us

I had a great experience with them. Car came earlier than expected and they don’t add any market adjustments. Jeffrey Snell was very helpful and professional. Highly recommend Berman Subaru Chicago.

Good job by Laura while I waited and coffee was provided an I watched the news on tv and caught with the latest news for the day

Service (Rick) was great . I'd give him a 11 on a 10 scale ! Every body was very knowledgeable and able an willing to answer any questions !!!

Brought my 2013 Impreza in for an oil change and tire rotation. Max was professional and made the process as easy as could be. I waited for my car and they used text messaging to keep me updated on the process.

Drove 4 hours, in the on and on our way within 30 minutes. Zack was a pleasure to work with and could not have made it easier

Extremely friendly and professional people. I would buy from them in the future.

Great expierence with Rich. He spent hours trying to get me I to a vehicle that for my needs and budget all while dealing with my 3 active children running around. He even took the time to let me test drive the SUV I was interested in with the hassle of having to install the car seat. While going through financing he transfered nearly everything in my old car to my new vehicle.

Brought my car without an appointment at 3:30 pm, with TPMS issue, Kevin took it from me, quickly provided diagnostics, after another 20 minutes car was fixed, and I went home. Can't say enough how good this guy is.

Great car buying experience everything was done in a fraction of the time of a big store franchise dealer. Mark and Clay made everything easy and understandable would recommend.

When people complaining about the car buying process this wasn?t one of them they were great!!!

Great ,Customer Satisfaction Number One !! Service Department Took care of Everything ,Ashley ,Was Very informative !!Thank You ,Excellent Service !!?????