In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 5, 2018
4.8 (13 reviews)
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
best car iv'e owned in years
by Td the car nut from New Port Richey Florida
January 25, 2019
This Vehicle has done everything iv'e asked of it and has never let me down.To me the styling is excellant and interior is greatAll the conveinaces this Veh. has far exceeds my wants and needs
To make this as short and accurate as possible, I was in the car buying process for about 3 months. The very first time I went to Subaru of Gwinnett I went only for a test drive. Nelson, my salesperson acknowledge my intent and was very respectful of it. After several weeks, Nelson Never did once try to push me or rush me into deciding to buy a car. He allowed me to test drive another model I was interested in, and over the course of a few weeks, we worked together to find the perfect car. Once we determined what car was best, he did an outstanding job at finding the car and getting us a good deal on it. When it came time to purchase the car, the process was very painless and quick. Overall, an increible experience, I cannot recommend them enough
All around competent performer
by OldDog from Salem,MA
January 22, 2019
Decent value for the money. Superb AWD. Good quality materials used in interior. Mileage in the 6cyl is so-so. But better performance makes it worth it. Quality issues with the high end head units, and a recall for gas gauge being off by 1/8th tank.
Excelente servicio en offlease. La atencion y el soporte recibido de Carlos y Chad debo decir fueron excepcionales, su apoyo y recomendaciones de las mejores que he recibido en cualquier dealer. Si tienen intencion de adquirir un auto usado, busca a Carlos y a Chad que seguramente de mostraran las mejores opciones de acuerdo a tus posibilidades y financiamientos sin muchas explicaciones y obstaculos. Garcias Un abrazo
My fourth Subaru
by Jillo from Corry, PA
January 27, 2019
It met all my expectations! I absolutely love it! The ride is so comfortable for the driver and riders. The heated seats are perfect for this weather. I have nothing negative to say. I just wish I could have purchased a new one!
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
by Kellyw from Nicholasville, KY
January 29, 2019
Comfortable ride,love the adjustable seat that fits me perfectly. Very quiet. Every amenity you could possibly need. Safety features sold me on this vehicle. Sound system is great.
Oil change, tire rotation and balance and transmission inspection; excellent and fast service as usual! Thank you again Subaru of Gwinnett for another excellent service visit, and for the breakfast.
by Karen Singleton from Lancaster, PA
January 20, 2019
I thought this vehicle was a great car for the value. It drives well, and has great "get up and go." It's a great family vehicle, and has plenty of cargo space for all of the gear hauling you do as a parent or active person!
Just like the first time in and out with ease no pressure they showed us what we wanted. We settled on a price then we drove it home.
Test drive of an outback
by Paul from Sandy
January 20, 2019
Great potential vehicle unless you have very tall people. The vehicle lacked leg room in the second seat if the driver seat is all the way back. The lane assist feature is great along with the four wheel drive system. I looked carefully at purchasing this car until we hit the leg room issue.
Highly attentive team of specialists, very efficient. My wait time was very short, shown into a owners coffee/tea room whilst service was performed.. Also included a car wash.. would recommend!👍👍
Have only owned vehicle for a few days
by MaryGMA from Ashford Wa
January 23, 2019
Very well accessorized. Really too many bells and whistles for my need.
Someone that is younger and more into cities and technology with cell phones will appreciate what this car has to offer. I personally will probably never use all of the gadgets.
I requested a price on line. Mike Quigley responded very quickly and from there the process was quick, smooth and seamless.
Mike was excellent to work with and Lance Willhite, Finance Manager, was equally excellent to work with.
Great car for commuting and heading for adventure
by Marty from Seattle, WA
January 3, 2019
This is my adventure car. It is great in the rain and snow and for heading to the mountain trails. The ground clearance is great for the rough mountain roads. Love it.
I have taken my Subarus to this here since I moved here in 2006. I am always treated as if I am the most important customer there. All of my questions or concerns are answered and if the answer is not readily available, they will find the answer and get back to me within a reasonable amount of time.
Powerful and comfortable and stylish
by GennyK from Del Haven NJ,
December 29, 2018
Comfortable and smart interior, sporty handling. Looks good on the outside, plenty of space in trunk, seats fold down very easily. Good all round visibility
Modern and clean facility. Fast and efficient service. Quick car wash. Courteous employees, beverages and snacks were available for customers. A quiet room is provided alone the WI-FI.
Nice vehicle, we like it.
by Russell from Lexington, KY
December 19, 2018
Our 2017 Subaru Outback limited 2.5 has been a very practical and reliable vehicle for us. Extremely safe with eyesight safety suite. However, the interior needs to be a bit more luxurious. The engine, road and wind noise were basically unacceptable. I remedied that by extensive soundproofing on teh doors, floor and cargo area.
I came in for a prepurchase inspection of abused Forester from another dealership. I felt I was treated as if I were buying the car from them! They were very polite & professional in all our dealings. What impressed me the most was how many of the sales and service people were very polite to the custodian cleaning in the lounge area. Several greeted her by "Mrs......" many places I've been to I have witnessed the custodial staff being invisible to the other staff!
Reliable and practical mountain vehicle
by subarusnowboarder from Denver, CO
December 18, 2018
While it's not the most eye-catching or fun car on the road, it certainly is very practical and a great bang for the buck. Great in the snow, good on gas and very roomy inside.
Our buying experience was easy and comprehensive at Hyundai of Cumming. Eric was knowledgeable, professional, and made both me and my husband feel comfortable with our decision. Since this was the third dealership of the day we were ready for someone to be upfront with us and that is exactly what we got. Thank you for the fabulous experience Hyundai of Cumming!
I love my Pearl.
by Laura from Tampa
January 26, 2019
I drove my Pearl across the country from California to Tampa Florida, with no issues! Dependable/reliable and durable. Pearl was love at first site and thanks to the folks at Capitol Subaru, California I was able to finance my Subaru, with not stellar credit they helped. Now my car is fully paid for and I love my Outback. I got my son to buy his own 2016 Subaru!
Brett Bauer was lovely to work with. He coordinated our delivery and put a personal, friendly face on the car buying experience. We appreciated his open, honest demeanor and willingness to work with our busy schedules. A pleasure and would recommend to anyone!
Meets all of our needs
by Brunan from Kenosha
January 17, 2019
We have wanted an Outback for several years and finally bought one. We had a Legacy and loved it but wanted more room and towing capacity. Love how it handles in the snow.
Hat's off to James Kesler and his sales team for making our first Subaru purchase a pleasant, value centered and efficient buying experience. No hype, broken promises or pressure. Zero. What my wife and I did experience was their patience and willingness to educate throughout the entire selection process. And as one who likes to fully investigate his options, major purchases are always a process. Yes, our 2019 Outback is our first Subaru, but if this car performs as expected it certainly won't by our last. Thanks James!! We wish you and the rest of the Troncalli team every success...
Very Good Car ! - Some Issues
by Mr.Atoz from Tampa Bay
January 17, 2019
Very happy with this car mainly because I have 6 cyl. version. Therefore no issues with acceleration. 10 way power driver seat, V6 power when I need it, Lots of safety features such as lane departure warning, low speed front and reverse crash warning. Blind spot detection warning. AWD system does have some jerky shifting at low speeds. Nav/Info/Entertaintment screen sometimes goes blank. But overall, very happy with this car. It is the top trim, so Im not sure I would feel the same with the lower trims.
Bobbie was a pleasure to work with. She is very friendly and she explained everything in detail. We would recommend her to all of our friends.
Love my Outback!
by Otisco Marion from Marietta, NY
January 2, 2019
My Outback is very comfortable and convenient, and has all the bells and whistles I need. It is very reliable and goes through all kinds of weather. The drive is quiet and smooth, and my 2 golden retrievers fit in the back.
My husband and I purchased an Outback at Trancolli Subaru and Charlie Saines was our sales representative. He was able to answer any questions that we had and was patient and courteous in the process. He was an extremely good listener. We felt very comfortable throughout the entire process of the purchase of our car. We went away feeling like the dealership would be available to help us in any way as we learn about all of the amazing features that it has. I would recommend that if you are in the market for a Subaru, go to Troncolli Subaru in Cumming, Ga. and see Charlie.
Great value for the money...
by calxndr from Brandon, MS
January 1, 2019
Great car! Fun to drive, good looking and safe! we’ve enjoyed it very much! Great gas mileage, our everyday driver. Beautiful leather interior and exterior in black.
Debbie, was the best sales representative. She answered all questions that we had and handled several of our immediate concerns with our car. We needed a minor engine repair and she immediately arranged to have the car looked at by a mechanic and gave us a loaner vehicle without us having to ask. I have been so pleased with this purchase and would definitely use 1st Choice Autos again.
Basically a good vehicle with bothersome flaws
by Daktuh from Harrisville, NH
December 23, 2018
Mechanically sound, good fit and finish. Excellent fuel economy for an awd suv, excellent safety assist features (Eyesight)
Horrendous user interface for all infotainment - I have never sworn so much at a car - all electronic controls were counter intuitive. Some were just plain stupid such as when putting car in reverse, as rear view camera comes on there is no way to mute stereo which is set at same level/station as when the car was last turned off! Even the window controls operated the opposite way I have been accustomed (down position of switch feels like it should be up, etc.)
Another con, I found the seat cushions to be too short (inadequate length under thigh towards the knee) for long trips.
Very odd that a car that could have been so good, struck out in such basic, easily correctable ways. They should fire their electronics designer and borrow some seat ergonomics know-how from the Swedes or Germans - and they will have a very good car!
I wish there was a 10 star option for AX Auto. My wife and I drove from chattanooga, TN. We spend 2 days in Atlanta looking at 7 minivans, the second day we found AX Auto. We came knowing what we wanted and unlike other dealers they didn’t try to push into something more expensive or different than we had asked. Eric our salesman was both patient and considerate of our every request. He and his manager respected our wishes to think it over and 3 hours later we were able to drive off with a beautiful ( new to us) 2014 Honda Odyssey!!!
Took a licking and kept on ticking
by TravelingSuzanne from Knoxville TN
January 2, 2019
6 months after purchasing my Outback, I was involved in a serious accident. It did it’s job protecting me and my 4 legged passenger. It is my tank, and I love the AWD. I work in rural Home Health care and I have yet to get stuck or stranded where others have been. I love the space of the hatchback as I travel for a living.
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