Customer Service at its Finest
November 5, 2018
I have been looking for an affordable Remote Engine Starter for my Subaru Legacy 2016. All other Subaru branches sell the remote for a whopping $369.95. Fortunately, I saw this Quality Subaru branch at Wallingford, CT online, which sells the remote for only $277.46! What a steal. I decided to use my "Goodwill Parts and Service" voucher for $250. I encountered some minor problems applying the coupon code online, so I sent an email to the branch asking for assistance. I immediately received a response from Mr. Warren Smith, the branch parts manager. He applied the code and basically ordered the remote for me and had it shipped to my house. He went above and beyond his duty to help me out, and for that I am truly grateful. I have been to several Subaru branches, which, sad to say, lacked customer service and professionalism. This branch in Wallingford, CT is cut above the rest. They really give importance to customer service and satisfaction. If only I live closer to CT, I would make this my regular go-to branch for my Subaru.