We are new parents, with an eight-month-old baby, looking for a reliable car. Our experience at Diamond Auto Sales has been exceptional. Julian Jones showed us around the lot and was incredibly friendly and knowledgeable. When we came upon on a 2004 Mercedes Benz E320 Wagon, it was in the midst of getting the suspension repaired. We were impressed by the low-mileage and spotless interior. The price was just above blue book, but it was in beautiful condition. We had auto financing set up with our credit union. Julian jumped through all the hoops the bank required and worked patiently with us throughout the process. The truly exceptional part of the experience was when the airmatic suspension system was showing signs of a leak. Diamond Auto Sales replaced the entire suspension system. We also had a list of small repairs that had been recommended by another local repair shop. And while the mechanic at Diamond was fixing the suspension system they also took the time to take care of a few of these small adjustments (just because we had asked) and at no cost to us! We were overjoyed and so grateful. Julian took pride in making sure that we were truly happy with the vehicle. We really appreciated the integrity, responsiveness, personal care and attention we received at Diamond. Thanks, Julian!
My service representative was very informative about what they would be doing with my car to solve the problem. He stated they would have to keep it for 4-6 hours to discover the problem. Every step of the way he kept me informed of what they were finding.
Ryan was our salesperson and he was super! Found us the exact car we wanted at a really great price. Easy and upfront to deal with. Made the entire experience hassle free and easy. We would definitely recommend this dealership and Ryan.
Ryan Macoy went above and beyond to make our dream come true. He treated us with dignity and respect. He did everything possible to get us what we wanted with us not having the best qualifications. They treated us like family. I will drive 4 hours again and refer him to everyone I know. We will never go to anyone else. Thank you so much Ryan
Ryan Macoy went far and beyond our expectations in making our vehicle purchase possible. He is extremely professional, knowledgeable, pleasant, genuine, amazing and amusing. He genuinely worked his best to offer the best deal possible in regard to our needs and budget. We left Vallejo Nissan as if he truly treated us like family. Thank you Ryan !!!
My salesman, Jay Soto, was the reason I bought my new Volvo. I am seventy years old and he was very patient with me. Put no pressure on my but convinced me that buying a Volvo S60 was the right decision for me. He took the deal away from Marin Mercedes by being so easy and not being pretentious. Mercedes made me feel they could take me or leave me. Not, Jay! I felt important to him.
I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
John Chan was patient, listened and took care of us. He wasn't pushy, didn't try to sell us things we didn't want or need, and allowed us to change our minds midway through. We felt listened too and helped throughout the process - and we love the car. All the financial details, the contact with our bank, insurance and DMV was handled really well. We felt very informed about our purchase. Colt Davis deftly walked us through all the final pieces of the process and was great too. The only thing that could be improved was the detailing before we drove away with the car. The focus was on cleaning the exterior. There was still some dirt, caked on things in a cup holder, etc. on the interior.
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.] built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
We recently purchased a used car and everyone was very helpful in the approval process. We did have to inconveniently come back a couple times for paperwork but as long as they kept us in good communication, which they did, everything was fine. Pasha sold us the car and Zack helped us finance it. They were both great.
What a welcoming dealership! From the moment my daughter & I walked in I felt confortable. No one was pushy, just wanted to help. We spoke with Martin on the phone to let him know we were coming. He listened intently to my situation of ??? I need a car ASAP ??? He said sit back and relax I???ll do all the work soon I was the proud owner of a much needed vehicle! I would recommend Martin, any of the wonderful staff but also this dealership! Thank you for making this stressful situation I was in turn into a wonderful positive experience! Thank you again Martin !
Sales process and technologist follow-up was smooth and efficient. My needs were understood and Tristan personally and cheerfully assisted with my transportation logistics. Thanks.
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