The service has been excellent. I truly believe that the representative made me feel like I was a very important person. I would recommend all of my friends and family. I am enjoying my vehicle and the assurance that I am in good hands.
The entire buying process took about three hours and 15 minutes from the moment I entered the dealership for the first time to driving home with a new car for my daughters. Jeannie and Dominic worked closely and frankly with me to talk through my interests and needs between the trade in, desired monthly payment range, and valuation for both vehicles. Negotiations were handled quickly and reasonably after we exchanged full information. Ray in Finance got me a full percent lower from my credit union even after the initial offer and acceptance was reached. That was real money! The whole team (including Malik for my insurance change) were very warm and easy going. It was probably the best buying experience in the dozen plus car purchases I’ve made over the years. Thank you Jeannie and team for genuinely exceeding my expectations, by a lot!
Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
Even though we haven???t worked out a deal yet this is by far the best dealer ship experience i???ve had. Greeted right from the front door and sat right down with the Sales Rep i was speaking to all day without an appointment! They are doing everything they can to find a good car for me and my expecting family! Thanks again to Leslie & Abdul!
By far the best experience I???ve bad buying a car
by Guitar2Lidder from DealerRater.com
December 2, 2018
Everyone at the dealership was polite and professional. The sales rep, Ryan was Incredibly knowledgeable about the vehicle I was buying. He answered questions I didn???t even know I had. I highly recommend him and the dealership
My experience with Heritage Toyota Owings Mills was just incredible! Definitely a place to buy, great experience with all staff, brought a new 4runner for my wife and stand out the professionalism and dedication of this team , very sure all costumers going Home with a great smile on their faces like we do. Thanks team Heritage Toyota Owings Mills !😊
After receiving the online price, Carlos and I agreed to meet first thing Friday morning. Carlos and the car were ready to go when I arrived. The test drive went well and I was very pleased with the value for my trade in. We closed the deal the same day. I???m very happy to be part of th Toyota family since 2007 and we will be back for our next car purchase.
My sales associate was Jordan Bates. Upon meeting Jordan, he greeted us and apologized about being a little late. He had a customer he was assisting before us and their appointment went a little longer than expected. Jordan made us very comfortable immediately; he asked if we needed anything such as beverages or anything else to ease this process. He was very knowledgeable about the vehicle I inquired about and soon asked me if I wanted to test drive the vehicle. While driving, he told me more about the features of the vehicle, and had great general conversations. Normal car salesmen try to force me to buy a vehicle I inquire about; but Jordan did not do that at all. I did not feel pressured to buy the car. He was also able to get me the rate I wanted regarding this car. I would definitely refer him to family and friends who are looking for a new vehicle.
The customer service at Toyota of Bowie is unbelievably amazing. The management and sales staff CARE about you! Especially when there is a salesman like FAYYAZ KHAN. He work with you to ensure you are able to get a car that is safe, reliable, and within your budget!
My son & i spent a great deal of time (about 4 hours haha) & Couldn't be happier with the purchase, A 2019 Black Camry XSE with a Perfect combination of Red Interior.
I love this place and they will always have my business.
Love my salesman Harold Bastillo. He is top rated! Love him! I ALWAYS go to TOB and Harold. We have purchased several cars from him. He is honest and accommodating. I have sent many friends to him. You won't go wrong with TOB or Harold Bastillo.
I recently purchased a new Toyota Highlander 2018 from Toyota of Bowie, and my sales consultant was Fayyaz khan. He was superb. Professional in all manner, knowledgeable of his product and excellent to work with. Fayyaz is easy to work with, understands the informed purchaser mindset, and is ready to support the sale in every way possible. He was with me till 1:30am to provide me all the services that was possible for him. He is simply the best! KHAN made my purchasing experience the best I have had in the new car market. Kudos to FAYYAZ and the entire Bowie team. Well done!
Answer to the questions in my title is Heck YES!! I worked with Jay Johnson and he was a fantastic sales person. From the beginning Jay made me fell comfortable and at ease that this was going to be an easy process, and he delivered. Jay is very personable and when working with him it’s not all sell sell sell. He asks questions about you, and makes it about you and not what’s best for him. He makes the process about you. If you want a experience you will never forget and a place to send all your friends and family. I recommend Jay Johnson. Even after the process was over he has been very helpful. I found that some of the weather stripping was coming off from inside the door, I called him and he immediately set me up with Pam in service and rectified the situation without a blink of and eye. Thank you both. Again I definitely went to the right dealership, had the right sales person and got the right price, because Jay made the experience PRICELESS!!!
The car was driven over a curb and developed a oscillation in the steering wheel while on vacation. Took it in to Koons in Westminister and they did the inspection quickly and determined only an alignment was needed. The alignment was completed and car returned in less than an hour.
Omg!! I came in for an oil change and saw a RAV4 in the most gorgeous color! And the rest is history! Vitaly worked with me until he made me a deal I could not refuse! Bob Erwin was delightful answered all my questions and I went home in a new car! This dealership is like family. Thank you guys so much!
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