Great Assistance in Buying a RAV4! And it started online!
November 6, 2018
I loved my previous 2006 RAV4 with 85,000 miles on it. When it was totaled in an accident, I initially could not find a satisfactory replacement - AWD, lower mileage, good condition, and a price I could afford. My wife began searching online and found a 2011 RAV4 with 45,000 miles and AWD. I called and spoke with sales manager Jovan Severin - he had just posted the listing and had not even had the chance for his service department to clean and service the car. I told him, if the car meets the description you posted and you can work with me a bit on the price, then I want the car. He took the car off the public inventory, held it for me until it could be properly cleaned and serviced, arranged for us to do much of the paperwork by email, then met us at a time that worked for our schedule. At that time he introduced us to salesman Anthony Galloway to ensure that we continued to get great care. Anthony took us for an inspection of the car, a test drive, and explained features that were new to us. Jovan and Anthony arranged to secure for us a 2011 handbook for the car and an antenna that was missing. They had to order these and made sure we got them. Anthony guided us through the remaining paperwork and registration details. These two men subsequently arranged a follow-up courtesy service visit to check on a brake concern I had. During the time leading up to purchase and in the 6 weeks thereafter, many of my questions got addressed in text messages and promptly. We bought our first Toyota from Darcars in 2004, Our family has bought four more in the years since then. It is a large competitive dealership that can usually provide whatever we need. But the characteristic of the dealership that I have most appreciated over the years has been the quality and good attitude of the personnel that we meet face-to-face in both sales and service. Excellent experience!