fast and friendly service
November 5, 2018
Nobody likes using their valuable time and money on car repairs, but the staff at Toyota of Morristown do their best to make this generally unpleasant occasion as painless as possible. Every staff member I interacted with was friendly and courteous, and while I sat and waited for my car, I observed nothing but the same as I watched the staff interact with other customers... this includes the employees checking in the cars, the staff helping guests inside, and the technicians themselves. On this particular occasion, I had the pleasure of being helped by both Judy Forsyth and Alex. They always provided me with thorough and accurate estimates before doing any repairs, explained what and why each repair was needed, and did so without adding stress, pressure, or intimidation to the experience. And the waiting areas are spacious and comfortable, with amenities like wifi, coffee, and snacks. Even though they service all different car makes, I was so impressed by Toyota of Morristown that it will actually make me consider buying a Toyota for my next car, just to know that I can rely on their care and expertise. Thanks again!