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|Mon||9:00 AM - 7:00 PM|
|Tue||9:00 AM - 7:00 PM|
|Wed||9:00 AM - 7:00 PM|
|Thu||9:00 AM - 7:00 PM|
|Fri||9:00 AM - 7:00 PM|
|Sat||9:00 AM - 5:00 PM|
|Mon||7:30 AM - 5:30 PM|
|Tue||7:30 AM - 5:30 PM|
|Wed||7:30 AM - 5:30 PM|
|Thu||7:30 AM - 5:30 PM|
|Fri||7:30 AM - 5:30 PM|
|Sat||7:30 AM - 5:00 PM|
My husband and I drove 135 miles in search of what we thought was my dream used car. Their internet specialist Ms. Carissa, as well as Ms. Audra w...
My husband and I drove 135 miles in search of what we thought was my dream used car. Their internet specialist Ms. Carissa, as well as Ms. Audra went above and beyond the call of duty to ensure we got not only the best deal, but the best customer service possible. Mr. Shawn was also very kind to us and we would recommend John O'neil Johnson Toyota and Hyundau to anyone in the market for a new or used vehicle. This dealership is A-1 in our book.
I emailed extensively with sales people about a particular vehicle which they always responded promptly to. The ad showed a CarFax with no reporte...
I emailed extensively with sales people about a particular vehicle which they always responded promptly to. The ad showed a CarFax with no reported wrecks and the verbiage of the ad and subsequent emails indicated it was in near mint condition. They indicated that the price was "no haggle", which I was fine with if the vehicle was as advertised, so I made the 260 mile drive. I immediately noticed uneven panel gaps, drips in the clear coat, orange peel, etc. Upon further inspection I found labels on numerous parts in the front end indicating that they had been purchased only 5 months before (on a 6 year old vehicle) and damage to one of the body mounts on the frame. The salesperson claimed that they were unaware that it had been wrecked. It still looked decent and seemed mechanically sound so I was interested, but the price was supposedly based on a clean history, which was obviously not the case at this point. Despite this they were still standing by this "no haggle" price. I would have been happy with a few hundred dollars off for them overlooking the crash damage but they wouldn't budge. They were unconcerned that, despite me asking for a careful inspection of the vehicle prior to making the drive, they missed (or failed to disclose) obvious repaired damage.
Traveler Beware. This dealer has multiple properties, that apparently do not talk with each other. I called on a Saturday afternoon to check the a...
Traveler Beware. This dealer has multiple properties, that apparently do not talk with each other. I called on a Saturday afternoon to check the availability of a used vehicle. Was told it was still available and informed Melissa that I would make the 2 hour drive on Monday to look at the vehicle. We decided to leave early to make it to the dealership first thing after they opened. I even called while on my way and was told that Melissa was in a meeting, and asked the receptionist if the vehicle was still available, but was told she did not have access to that information. After completing the drive and meeting with Rebekah, we were told that the vehicle went under contract at another location on Saturday and the sale was completed this morning. The other store apparently never bothered to inform this store that they were selling a vehicle from this location. Which in turn kept us from being informed on Saturday that the vehicle we called about and told Melissa we would be coming to see, was not available. This lack of communication between locations and salespersons, and being told that the receptionist couldn't even check to see if a vehicle was available is very poor customer service resulting in a 4 hour car trip and a tank of gas wasted.