Five Star Ford Lincoln

4.3
(982 reviews)
Visit Five Star Ford Lincoln
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 consumer dealer award View 4 awards
2018 state dealer award
2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

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New (888) 866-4125 (888) 866-4125
Used (877) 472-3306 (877) 472-3306
Service (888) 882-0714 (888) 882-0714

Inventory

See all 200 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since October 2008.
Five Star is proud to offer an impressive selection of new used and certified pre-owned vehicles. Whether you are looking for a new Ford Lincoln or a pre-owned vehicle we strive to deliver THE positive customer experience in both sales and service after the sale!
Five Star is committed to meeting and exceeding your expectations. We look forward to demonstrating our commitment to excellence! We encourage you to view our impressive inventory of new and used cars. If you have any questions please contact our experienced associates at any time for assistance.
Driving Georgia Home for Over 35 Years!

Service center

Phone number (888) 882-0714

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.3
(982 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

My sales person was extremely nice and kind.

My sales person was extremely nice and kind. She was very helpful and patient and answer all my questions and concerns

5.0

My sales person was extremely nice and kind.

My sales person was extremely nice and kind. She was very helpful and patient and answer all my questions and concerns

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear about your positive experience with our team. At Five Star Ford Lincoln, we always strive for thorough and considerate customer service. Cheers to smooth Q&As and much driving joy aboard your vehicle.

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1.0

Already made my first payment but I still have not

Already made my first payment but I still have not received my license plate yet. Contacted the office and I was asked to call the tax office. It sounded not right, but I still called the tax office because I needed my license plate before the temporary expired. Called the tax office twice and received the same answer that the dealership office should have called the tax office because the customer paid the dealership for service. I contacted Five Star Ford by email more than three times, and called them more than three times but it was straight to the voicemail. I left my message but never received a call back. Conclusion: Great service at the time of purchase, but terrible service after purchase completed. I cannot drive my truck until I receive the license plate.

1.0

Already made my first payment but I still have not

Already made my first payment but I still have not received my license plate yet. Contacted the office and I was asked to call the tax office. It sounded not right, but I still called the tax office because I needed my license plate before the temporary expired. Called the tax office twice and received the same answer that the dealership office should have called the tax office because the customer paid the dealership for service. I contacted Five Star Ford by email more than three times, and called them more than three times but it was straight to the voicemail. I left my message but never received a call back. Conclusion: Great service at the time of purchase, but terrible service after purchase completed. I cannot drive my truck until I receive the license plate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Friendly staff nice dealership helpful knowledgeable

Friendly staff nice dealership helpful knowledgeable assisting clean hospitable nearby help resolve issues communicating accredited

5.0

Friendly staff nice dealership helpful knowledgeable

Friendly staff nice dealership helpful knowledgeable assisting clean hospitable nearby help resolve issues communicating accredited

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

I had a fantastic experience looking at and ultimately

I had a fantastic experience looking at and ultimately purchasing a new Expedition from Megan at Five Star Ford. She showed me several vehicles and was very knowledgeable and able to answer all my questions and provided information I didn’t even think to ask. She was very laid back and a pleasure to converse with, she ensured I was comfortable during the waiting period and offered me something to drink. The vehicle was sourced out of Tuscaloosa, Alabama and the folks at Five Star were able to send a driver that evening for the vehicle and they had it ready for me the following morning. I am very pleased with my the experience and highly recommend Megan. Michael

5.0

I had a fantastic experience looking at and ultimately

I had a fantastic experience looking at and ultimately purchasing a new Expedition from Megan at Five Star Ford. She showed me several vehicles and was very knowledgeable and able to answer all my questions and provided information I didn’t even think to ask. She was very laid back and a pleasure to converse with, she ensured I was comfortable during the waiting period and offered me something to drink. The vehicle was sourced out of Tuscaloosa, Alabama and the folks at Five Star were able to send a driver that evening for the vehicle and they had it ready for me the following morning. I am very pleased with my the experience and highly recommend Megan. Michael

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your encouraging words about your Expedition purchase. We're pleased that our team could provide you with knowledgeable service that helped in making the right choice. Thank you for choosing Five Star Ford Lincoln, Michael.

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5.0

Very friendly and helpful to purchase a Ford Maverick.

Very friendly and helpful to purchase a Ford Maverick. It was a lovely environment to be in.

5.0

Very friendly and helpful to purchase a Ford Maverick.

Very friendly and helpful to purchase a Ford Maverick. It was a lovely environment to be in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive feedback about buying a Ford Maverick at Five Star Ford Lincoln. It's important we provide a pleasant environment for our customers. Thanks!

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5.0

Excellent customer service!

Excellent customer service! They went out of their way to accommodate us and get us the the perfect vehicle for our needs. Very pleased with everyone we dealt with, they were all super friendly and extreamly helpful. Highly recommend!

5.0

Excellent customer service!

Excellent customer service! They went out of their way to accommodate us and get us the the perfect vehicle for our needs. Very pleased with everyone we dealt with, they were all super friendly and extreamly helpful. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your high recommendation and are glad to hear our service met your needs. Your feedback on our team's friendliness and helpfulness at Five Star Ford Lincoln is valued. Please enjoy driving your new vehicle!

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5.0

Hade My Stang in for a Recall and Billy Fletcher did an

Hade My Stang in for a Recall and Billy Fletcher did an amazing job. Being retired from the Car Business, I know how a service department can give you the run around. Billy doesn't at all. He tellls you the truth, he doesn't do any un-necessary upselling. He knows his cars, he not some young kid they just hired. I have dealt with him over a decade. I will continue to use their service department as long as Billy is still there. If you want the honest truth, even if iot hurts, go to Billy- he will shoot you straight. Also side not- If your a consumer, stop relying on the dealership to give you a loaner, try in advance to set it up, they dont just have cars to hand out. I handled my own situation without my car, I didnt demand it from the dealer. You know cars break down, they are man made, so prepare for this. You guys also need to update the staff on all review sites- I see people who have been gone over a decade. You dont have recent employees- and that's on most sites I went to- Thats on the ownership. Again BILLY IS DA MAN

5.0

Hade My Stang in for a Recall and Billy Fletcher did an

Hade My Stang in for a Recall and Billy Fletcher did an amazing job. Being retired from the Car Business, I know how a service department can give you the run around. Billy doesn't at all. He tellls you the truth, he doesn't do any un-necessary upselling. He knows his cars, he not some young kid they just hired. I have dealt with him over a decade. I will continue to use their service department as long as Billy is still there. If you want the honest truth, even if iot hurts, go to Billy- he will shoot you straight. Also side not- If your a consumer, stop relying on the dealership to give you a loaner, try in advance to set it up, they dont just have cars to hand out. I handled my own situation without my car, I didnt demand it from the dealer. You know cars break down, they are man made, so prepare for this. You guys also need to update the staff on all review sites- I see people who have been gone over a decade. You dont have recent employees- and that's on most sites I went to- Thats on the ownership. Again BILLY IS DA MAN

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyal patronage! It is great to read such wonderful comments about your experiences with our Service Team! Don't hesitate to call Five Star Ford Lincoln if you ever need anything.

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5.0

Billy Fletcher was my service advisor- he did an amazing

Billy Fletcher was my service advisor- he did an amazing job. He isn't someone young who doesn't know his cars. Billy knows, he doesn't do any crazy un-necessary upselling. I been dealing with Billy for a Decade. Billy is the reason I continue to come to Five Stars service department . 10 Stars if I could.

5.0

Billy Fletcher was my service advisor- he did an amazing

Billy Fletcher was my service advisor- he did an amazing job. He isn't someone young who doesn't know his cars. Billy knows, he doesn't do any crazy un-necessary upselling. I been dealing with Billy for a Decade. Billy is the reason I continue to come to Five Stars service department . 10 Stars if I could.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We value your loyalty to Five Star Ford Lincoln's service department and it's good to know that Billy Fletcher has been instrumental in this. We appreciate the recognition of his expertise and no-nonsense approach. Thank you for the stellar rating!

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5.0

Kenny Harris was very understanding and helped us find

Kenny Harris was very understanding and helped us find what we wanted. Kenny was Fabulous.

5.0

Kenny Harris was very understanding and helped us find

Kenny Harris was very understanding and helped us find what we wanted. Kenny was Fabulous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear Kenny Harris provided helpful assistance in finding your desired car at Five Star Ford Lincoln. Thank you for your high rating and kind words.

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5.0

Five Star Ford went above and beyond in helping me buy

Five Star Ford went above and beyond in helping me buy the Ford Bronco Sport of my dreams. The customer service was top notch.

5.0

Five Star Ford went above and beyond in helping me buy

Five Star Ford went above and beyond in helping me buy the Ford Bronco Sport of my dreams. The customer service was top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review. It's great to hear about your positive buying experience with the Ford Bronco Sport at Five Star Ford. Thank you for acknowledging our customer service level as well.

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