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I bought a 2018 Ford Transit Connect from Lance Cunningham Ford. The model was advertised as a "deal of the decade" on the lc Ford website,... and was about $1500 less than other similiar models at LC Ford and other Ford dealerships. Other than the standard doc fees, I purchased the vehicle for exactly the price advertised. I stopped by lc Ford 2 different times to make the purchase, and was in and out in less than 40 minutes each time.
They had one job: Sell me, and only me, the car that I put a deposit on. Seems like that would have been doable, but not so much at Lance Cunningham. I... am so disappointed. I have been looking for my dream car that I finally get to buy, and I found it there. Everything was set, financing, deposit, etc., for us to purchase and pick up tomorrow. They even sent the car info to my bank. This morning they call and say that someone else bought it and that there is not another one like it within a thousand miles. Of course, that may or may not be true because I found another one online like it. It just happens to be 800 miles away. What an awful experience. The GM told us that they would make this right. They would look and find my car "whatever it takes." I'll revise my review if they make good on that promise. I hope I get to revise my review. Until then...go anywhere but here.
Very professional on a personal level not just a number at the service department. Took time to explain the problem and what repairs are needed along with... prices including labor costs.
I took my car to Lance Cunningham for repair from an accident. After 5 weeks being at the dealership and declining my car 2 times cause it looked like... crap I finally took it on 3 time only because I was tired of complaining of the work they did and getting an I don't care attitude. I was actually told that my 3 month old car with 2600 miles on it was not brand new anymore. Real professional. I took it to them cause who wouldn't bring a ford to a ford dealer to get fixed. I will NEVER GO TO OR RECOMMEND LANCE CUNNINGHAM FORD COLLISION TO ANYONE.
HAD OIL CHANGE AND OTHER SERVICES, HAD GREAT SERVICE
I had my Escape serviced for the 60,000 mile maintenance. The reason I take my car to Lance Cunningham Ford is because I know the work is done correctly.... It gives me a sense of confidence knowing that my car was serviced by professionals. The service advisor was very polite and helpful. Thanks
20,000 mile checkup done very quickly at reasonable cost.
Appreciate Daryl's friendliness and professionalism managing and resolving issue with car. Don was fabulous giving me ride to work and looking after me.... .
Great service and enjoyed that i was not pused into something that i didn't want.
I brought my car in for a oil change, and we discovered that I had a credit that I need to use before april 1, 2017. Since it did not cover an oil change... charges, I jokingly said for them to find anything for my car to use this credit. and they did - wiper blades. Yeah. I was not there long, which was good since I had to wait while they did the oil change.