Vision Kia

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
53 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 22, 2020

    Shawn and Russell at Vision Kia made my car buying experience so smooth and worry-free. It's a stressful situation, and I was made to feel completely at... ease and that they were actually on my side. I left with a great car and would definitely recommend them to anyone looking to purchase a new/used car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 23, 2019

    I drove four and a half hours to this location for a specific car on a false pretense. I was informed over the phone after my credit was ran that “We are... positive we can get you financed”. They gave me a fair quote for a trade in, and a good price per months. In text. I would include screenshots if I could. We settled on a set price per month, and scheduled an appointment. After arriving, they dropped their trade in value for my current vehicle substantially and made poor excuses for it. Then proceeded to raise the agreed upon price also, substantially. Then after I brought up the whole conversation I had with their representative, the blame game started. Almost childish. All in all, I wasted a total of 9 hours worth of driving, with absolutely nothing to show for it except the look of disgust on my face. Don’t trust these people. Go somewhere else. I promise it’s not worth the headache.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
  • January 10, 2018

    Worked with Jake Gray, and he was very helpful. I am very pleased with my new Kia Sorento! I would definitely recommend Vision Kia East Rochester.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Maureen, Thank you so much for your kind words. Congratulations on your Kia Sorento!Thanks again for choosing Vision Kia East Rochester!

  • 1.0 out of 5
    October 18, 2019

    I bought a Honda minivan here, but they hide the problems until you pay. no good service here, too. they all liars. they use some pen to cover the scratches... until you wash car then you can see.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 2.0 out of 5
    August 16, 2017

    My son had issues w a Vision used car. Never really trusted Vision. Gave em a chance w my KIA, but both times I took it in, there was always an issue besides... whaI I took it in for, always ended up costing hundreds more than the estimate. Problem w a KIA is there are repairs only the dealer can do. Not a happy camper. Despite generally liking the KIA will unlikely buy another one.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Tejasslim, Our main priority is to ensure a Truly Exceptional Customer Experience. We sincerely apologize for the bad experience you had with our deal...ership. Please feel free to contact us with any questions, or concerns. Joe Minarik, General Manager, 585-249-9000

  • 5.0 out of 5
    July 5, 2017

    Joe and his staff are always very helpful and professional to work with. This is my 4th lease from Vision Kia Fairport!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    D. Rothstien, Thank You for the Kind words. Joe Minarik and his sales staff pride themselves on making sure all their customers receive a Truly Except...ional Customer Experience. Thanks again for your business!

  • 5.0 out of 5
    April 19, 2017

    Everyone at Vision were pleasant and nice. John Desalvo for sales and Paul Hamilton the finance manager. Very pleasant experience from a to z. thanks... guys. fred

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Fred, Thank you for your kind words. My team and I pride ourselves to ensure all of our customers receive a Truly Exceptional Customer Experience. Con...gratulations on your vehicle and thank you again for choosing Vision Kia. Joe Minarik, General Manager, 585-249-9000.

  • 5.0 out of 5
    March 26, 2017

    We worked with Jake Gray. He was knowledgable, friendly and provided great customer service .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Kristin Kane, Thank you so much for the kind words! Jake Gray truly embraces our philosophy of a Truly Exceptional Customer Experience. Congratulation...s on your vehicle! If you ever need anything from us in the future, please feel free to contact me at the store directly.585-249-9000,Joe Minarik,General Manager.

  • 5.0 out of 5
    March 1, 2017

    My first purchase from Vision Kia Fairport (2009) was an okay experience, nothing to write home about. My second purchase from Vision Kia Fairport (2011)... was not acceptable at all. I waited quite a time for someone to acknowledge me, after 45 minutes browsing the hot "show lot", a salesman approached me. He was chomping on pizza and drinking a soda. My third time at Vision Kia (2017) was excellent. I was greeted by Ron as I closed my car door. He went out of his way for me. An excellent salesman: pleasant, and experienced. Anyone would be pleased with Ron.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chuck, We sincerely apologize for your negative experience with our dealership. We appreciate your feedback. Ron truly embraces our philosophy of a Tr...uly Exceptional Customer Experience. Congratulations on your vehicle. Thank you again for recommending our store. If you ever need anything from us in the future, please feel free to contact me at the store directly. 585-249-9000, Joe Minarik, General Manager, Vision Kia Fairport.

  • 1.0 out of 5
    January 5, 2017

    Leased a car from them a couple years ago. When things started going wrong with the LEASED car they said they could not cover it, or the things that were... covered parts were not installed correctly. Or the parts didnt get ordered and had to wait months for them to come in. Simple things like oil changes became nightmares. Unsure how they got any positive reviews really.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Good Morning, Here at Vision Kia Fairport our main priority is to ensure a Truly Exceptional Customer Experience. We sincerely apologize for the bad e...xperience you had with our dealership. Please feel free to contact us with any questions, or concerns. Joe Minarik, General Manager, 585-249-9000

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