Dealer on Cars.com since September 2016
|Sales||8:30 AM - 7:00 PM|
|Service||7:30 AM - 6:00 PM|
|Mon||8:30 AM - 7:00 PM|
|Tue||8:30 AM - 7:00 PM|
|Wed||8:30 AM - 7:00 PM|
|Thu||8:30 AM - 7:00 PM|
|Fri||8:30 AM - 7:00 PM|
|Sat||9:00 AM - 5:00 PM|
|Mon||7:30 AM - 6:00 PM|
|Tue||7:30 AM - 6:00 PM|
|Wed||7:30 AM - 6:00 PM|
|Thu||7:30 AM - 6:00 PM|
|Fri||7:30 AM - 6:00 PM|
|Sat||9:00 AM - 1:00 PM|
DO NOT PURCHASE GAP INSURANCE WITH THESE PEOPLE!! You will have to fight tooth and nail to get that money back. I purchased a car from them. Vehicle w...as traded in a few months later. After multiple emails and calls to Ken from Moss Honda about cancellation and refund of gap policy, it took me contacting the gap insurance company themselves to verify that he had in fact never cancelled the policy. I had to cancel the policy through the company because he did not submit the paperwork. Finally after 4 calls I get ahold of him and as rude as can be he said" yes I cancelled the policy..I got both of your requests.. youll get the check in about 6 weeks. Now here it is right in the 6 week mark of the initial contact to cancel, I contact both ken and the other company, only to find out through the gap company that they have just cancelled the policy nearly a month after it had been submitted. Still not one reply from Ken, even after asking him to just let me know that he is getting emails..NOTHING. Would never deal with these people again, just from the hassle alone.
Jesse was very helpful and patient while we discussed what we were looking for and giving us our options for a new car. We went in knowing what we wan...ted but he went the extra mile to give us options to purchase and educate us on the car features and models available. I will purchase my next car there again! Thank you for making our new car purchase enjoyable. We are very pleased with the car. We got a great deal from Moss Honda!
From the time we arrived at this dealership to the time we left the service was stellar!! Donovan Broussard was our consultant and he was phenomenal! ... Friendly, kind, informative and much more witty too! Thank you guys for being great!!!
10 lifetime reviews of the Service Department. Includes reviews of Moss Honda from DealerRater.com
On 11 Nov 2016, I took my 2011 Honda Odyssey in for a Road Trip Inspection prior to going on a vacation with my family. I had been noticing a shaking ...in my steering wheel when I would brake, but I did not specifically mention that to the service technician because I knew the brakes should be checked during this inspection. At the completion of my inspection, the only services that were recommended to me were to have the transmission fluid and BRAKE fluid changed as well as the cabin air filter. I should have known then that something wasn't right since I had just changed the cabin air filter within the last few months. Anyways, I had the recommended fluids changed and trusted the work was completed correctly. My family and I made a safe trip to northern Kentucky which was only by the grace of God because on our way back I decided to take our vehicle to Firestone to have the alignment checked and adjusted. On the way there I noticed the steering wheel was still shaking when I braked, so I decided to ask them to specifically check the brakes. I was very surprised to find out that my rear brake pads were almost non-existent, measuring at 1 mm on the right and 2 mm on the left. I called Moss Honda to inquire about the specific results of my Road Trip Inspection and was told that the front brake pads were measured at 7 mm and the rear pads at 8. I am not a mechanic, but I do know that 8mm thickness on a brake pad is almost brand new and barring some mechanical complication within the braking system that going from 8mm to 1mm in a total of 2,000 miles is nearly impossible. I am currently in the process of pursuing a refund of my service costs.
On Monday, November 14, 2016 I called Moss Honda to let them know what my issue was with my vehicle which I purchased from them and was told i had to ...bring my car in, so i did. My battery is under warranty and I've been having trouble with it in the mornings, I have to get my car jump started. Once I get the car jump started and drive all the way to Moss Honda it read that my battery is good. I've taken my car to two different places and was told I have a bad battery and need to replace it. I drives back to Moss Motor for on Tuesday, November 15, 2016. Due to warranty if it doesn't read bad it can't be replaced. I think this is BS if you see the something is wrong when you test the battery several times within 1 hour and just because it doesn't read what the computer needs it to read to be under warranty. Computer system is not always right, we need more people in the world that will work and make judgment instead of letting the computers do all the work. I understand every business has rules to follow but this is ridiculous to have to go back to the dealership two day is the row, needless to say one of the service advisor tells you to bring it in they will make sure you get what you need "make it read BAD" and they're not there working that did can be very frustrating . It just seems to me being that my car is paid out and is not under the dealership warranty everytime I go to Moss Motors its an issue. We need more workers that give customer service and treat the customers as if they were that customer. Its the customers that allows you to have a job at Moss Motors. Remember all customers are the say no matter what color of skin, race, or gender. Thanks to all those employee to do care just those that lack work ethic make it bad for the company.