Audi Q5 for Sale in Pasadena, CA

Glad to purchase the car, Kristophe and John was professional and very helpful through the process, I would like to recommend this place, Lexus of Glendale

They were very nice and helpful and got my car done in a couple hours .I thought I wouldn't get my car done until 5pm thanks for everything!

So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.

I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, kchieng@dtlamotors.com late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me. My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive. Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi. Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains. All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!

We just bought an Audi Q3 from Audi downtown LA. Our salesman Taylor Ngo and his supervisor Kit Chieng were very knowledgeable, patient and helpful. This was by far the most pleasant experience we have had a car dealership. I would definitely go back and recommend Audi Downtown LA!

I'm from Vegas but the Audi prices here are outrageous. I found Audi of Downtown LA online. Great prices and customer service. Kit Chieng ( kchieng@dtlamotors.com ) was very helpful.

Freddy really keeps you in the loop without you having to do the leg work to find out the status of your vehicle.

I have been buying and having serviced my Audis at Audi Downtown LA for the last 25 years. Valentine Rautescu has been my Service Representative all this time and has given me superior repair service. I trust his judgement and feel that he is always looking out for my best interest and has represented Downtown Audi in the most professional way. In a world of anonoymous computer buying where the dealer is just a number, Audi of Downtown LA stands out with superior professional service provided by their technical team and Service Representatives like Valentine Rautescu.

Always a pleasure to visit Downtown Audi. Preston is great and easy to talk to... My kids like him too. Keep up the good work Preston!!!!

I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.

It was an absolute pleasure working with Mesfin Haile of Audi of Downtown L.A.. The process was hassle free and Mesfin was very easy to work with. I especially appreciated the very straight forward approach and negotiation via email. When I arrived the car was ready and it was minutes before I drove away with my Prius. I would highly recommend anyone to reach out to Mr. Haile for a pleasant shopping experience.

After months of researching luxury mid-sized SUV's, I'd finally settled on the Q7. Once I figured out the packages and options I wanted, I reached out to four Audi dealers in SoCal online. Zorik Garibyan (zgaribyan@dtlamotors.com is his direct email for anyone interested in getting an Audi) was the first to respond, and he gave me his best quote right out of the gate. Nobody could touch it, or even come close. I asked him to run several different scenarios for me (all via text) and he did. He was gracious, patient and prompt. An hour later, we drove down and met him in person; the car had been washed and was waiting for us out front. Susana Zhang, who is an absolute doll, gave us a thorough orientation of the entire car (she knew that car inside and out), and Ricky Orozco was the finance manager who handled all of the paperwork. He was so personable, efficient and bada bing, we were done in 45 minutes! Zorik delivered exactly what he'd promised and quoted me - the only surprise was how wonderful the whole team was to work with. They've already followed up, asking me if I have any questions or need anything at all. This place is a class act and I took notes on how they roll out the red carpet to implement in my own business!

John is very helpful I asked him what I needed to buy a car with no hassle just walk in and sign and he gave me a killer deal im still working with him trying to save up the cash for the down but they are amazing over there

Great knowledge and never pressure you to do anything. Awesome dealership, quality is clean, low mileage cars and great warranty packages. They also held my car for 4 Days, due to where I was traveling from... Will buy again soon.

I just bought my wonderful certified preowned Nissan Maxima from Nissan Universal City. I really enjoy my car and I want to say my "thank you" to my sale person Zury and to the sales manager Mike Saklawe. These guys were incredible! Without them this purchase would not be possible - the car was really a bit too pricy for me, but Make was able to arrange for a very comfortable payment. Zury was very helpful and professional as well, there was no high pressure, but Zury made me feel very welcome, she made sure that I would find a car that I really like, she was able to accommodate my schedule and provide for a very smooth and pleasant car purchase experience. I would recommend this dealership to everyone . When you call there - don't forget to ask for Zury and Mike - you will get the most professional and ethical help in the industry! Thank you, guys!

My first time buying a car and I must say my experience was great. Overall the whole process went smoothly. Now I have my dream car and Eliana was able to make that possible for me. She was very helpful and answered all my questions.