Used Ford Escape for Sale in Niles, IL

Didn't feel pressured to buy. Salesman (Fawaz) developed a rapport quickly, didn't seem phony. Spent as much time as needed to explain things.

I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok All in all it’s nit bad but to make it better you have go go up in trim and of course price I will not purchase or lease it again.

I have bought or leased 15 cars in my fifty years in USA and they include dealers of Buick, Oldsmobile, Mazda, Toyota, Honda, Ford and Lincoln. I bought my second Lincoln MKX (2017) from Napleton Lincoln in Glenview, Illinois. The manager and the entire staff are highly professional and easy to negotiate. I negotiated my price and signed the deal in less than 30 minutes. There is no pressure and they are all superior to all others dealers I dealt with previously. Managers Nick, Kirk, and sale persons Matt and Peter are great people to work with. For their excellent professionalism, courtesy and meticulous service I give them an excellent rating of 10 on the scale of 0 to 10. There service section personnel are equally excellent, and I found Bob and others very professional when they serviced my 2014 Lincoln MKX.. I wish Napleton Lincoln the best of success and I strongly recommend them to the public for a hassle free deal. Plammoottil Cherian, Ph.D Retired Professor Buffalo Grove, IL 60089

Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.

I was pleasantly surprised by our entire experience. It started with a timely response via email when I inquired about a used vehicle. Ferdi Turkman greeting us at the door and took us for a test drive. The performance of the Lincoln MKZ spoke for itself and we decided on the spot to purchase the 2017 Certified vehicle. Ferdi walked us through the financing application, our trade in value etc.. After reviewing the initial cost and the trade in value of our vehicle, my husband and I felt that they were very fair in their pricing. We then went to Nick who was also knowledgeable and professional and a pleasure to do business with. He wasn???t pushy but honest and upfront about the additional warranties and cost. We were very pleased with the extended warranties and pricing. In summary, this is a dealership that I would highly recommend for their excellent customer service, extensive knowledge of the Lincoln models and fair pricing. Very Satisfied!

The Car meets most of my needs and drives good it’s decently roomie I get good mileage I feel safe in my car specially because I live somewhere where we get a lot of snow overall my car is just comfortable and reliable its everything that I want in a car and more ! This is my second escape and I’m hooked for life on this model !

My husband and I purchased our first newer vehicle (ford explorer) through Sherman and we are completely in love with it. Steven, our salesman, was amazing and made our experience enjoyable, hassle free, and made sure to get us into the vehicle we wanted all while giving us every option possible. We drove 4 hours round trip to purchase this vehicle and we will definitely be back to purchase our next one! I researched Explores extensively and Sherman had everyones price beat by $7,000!!! Thanks for your kindness and dedication to pleasing your customers!

This car meets our needs for style, size, price! We test drove the car and knew right away that this was the vehicle for us. Love it!

I came in around 5:30/6:00p and George greeted me at the door. Asked me a few questions and started recommending models that would suit my lifestyle right away. Asked me if I wanted to test drive the Optima along with another model. Tested the Optima, fell in love. Answered every question I had about the Optima (safety, price, quality) and also showed me where everything was in the vehicle (how to turn light on/off). Made my first car buying experience smooth and painless. I was out of the door by 8:30p with my beautiful new car! I would highly recommend this dealership! The staff was polite, George was incredibly friendly, knew the cars features very well. He made me feel confident about my purchase! 10/10 Would recommend

This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.

Buying a car is never fun. For some people, It is a miserable experience. I have personally never felt that way, as I have always used Arlington Heights Ford for my vehicle purchases. Recently, I had considered selling my 14-year-old truck. I was greeted at the door by Lonnie and instantly felt welcomed. You could tell, he wantedMy business. That is a huge plus. I ended up buying a beautiful (used) replacement and I felt everyone was happy with the outcome. The deal was done in a matter of minutes and everyone I felt came out a winner. Thanks Lonnie for your courtesy and trust. I look forward to working with you again in the future. -Kevin W

I am so blessed coming from having no heat to this amazing vehicle is well worth the wait. The axle on my Jeep was separating as I was driving to the Dealership. God blessed me to get there safe. I did not have to drive the Jeep back home.

I've worked in the dealership industry for almost 6 years now, being 25 that's basically my entire career so far. I started, and have been with a top 10% store since day one so good service has come to be the normal for me. My salesman was John Bucher, an older gentleman that seems to care more about the customer than a commission check. (A rarity in today's market to be honest, given that most sales and service personnel are 100% commission.) He was pleasant to talk to, and easy to work with. He came from another career path, and seems to genuinely enjoy working at the store as a salesman. For being the only Manual CR-Z 13' and up in the area, I really was expecting pushy sales tactics and nonsensical add ons, all of which I've had to deal with indirectly before, on the other end of the table. MY finance guy, Adam, was also relatable, and easy to work with. I did not haggle price a whole lot, the car was what was promised, and already priced slightly below the going market for Manual low mileage CR-Zs I would highly recommend John, and I can personally certify that he is more concerned about you, than his check at the end of the month.

This is the third Ford Escape I have owned. I have stepped up in model each time. This is a Titanium. I am loving all of the ' bells and whistles' it has. It has plenty of leg room front and back; and the cargo space is fabulous. I am loving the moon roof and heated seats, too, as well as the mpg.

Mark Astrouski was Very Friendly, helpful and patient for me and my husband. Very Professional !!!! Great service!!!!!!

I recently bought my first Escape as a pre-owned vehicle. I must say this is the is a fun SUV to drive. I have owned over 40 cars in my lifetime and I love this one. If I had to complain about something it's that the seats leave something to be desired in the comfort area.

Everyone was very friendly. Our salesman, Nurlan I., was very friendly, knowledgeable and not pushy! We would recommend him highly as well as the dealership.

Great midsize SUV,great visibility ,good looking and above all it is super reliable.The 3.0L is a better choice compare to the 2.5L. The FWD is great in snow and there is no need paying extra for 4WD.

I recently brought a used car from Eric Foret. He was a excellent sales person and understood both my wife's and my requirements in purchasing the car. He was very polite and did not pressure us in buying the car at he first visit. He understood that I needed to take it to my mechanic before we could discuss a price. Even after the trip to the mechanic, he did not pressure me in buying the car, since my wife was at work. I told him that my wife and I would return later in the evening to discuss the price. We brought the car that evening. I would recommend Eric as the person to see if you are interesting in buying a car. Great Experience.

I bought the vehicle 6 days ago. I love it and look forward to driving it! Vehicle is comfortable and reliable and comfortably fits my kids and husband at 6'8".

After purchasing upwards of 20 new vehicles in my lifetime, I have to say the Ford F-150 I bought from Julie at Napleton Ford last week was my best hassle free experience to date. Julie was patient as I decided which model was best for me, was not pushy and was able to answer all my questions. I would recommend Julie and the Napleton Ford team to anyone interested in purchasing a Ford product.

This car handles well and is quiet and comfortable. It is a great car for around town and weekend trips. The fuel economy and power are well balanced while the utility works for our needs.

I have been getting my car serviced @ Pugi for quite some time & even though I didn't purchase my vehicle from them, they still treat me like family!

My car is everything thing I was looking for. Plenty of room, very comfortable and all the bells and whistles I was looking for. American made!!

A few years ago, my parents purchased a Chevy Cruze for me as a graduation present from a different dealer and we had an absolute HORRIBLE experience. While owning my Chevy I would go to the dealer closest to my office and would have a TERRIBLE experience every single time I go. Now it's time to purchase a new vehicle a Chevy was at the bottom of my list when researching. But on a day off, I wondered into Bill Kay where I met Jen Senders. She sat at her desk and greeted me with the biggest smile. I walked over and we chit chatted. Not once did she ask me about how much money I was looking to spend total, a credit score or a monthly car note. She listened about my experience before and asked me about my home life, how far I drove to work. I told her I like the new upgraded Cruze. She got me exactly what I told her I was looking for, didn't try to up sale me. It was almost like she didn't want to sell me the car at all, and the more she didn???t try to sell me, the more I wanted to buy. She gave me the keys and told me to drive it around and see how I liked it. I guess my face said it all because when I came back she immediately moved me to another car that she thought I would like. The Chevy Trax. I drove the Trax and fell in love. And guess what, the Trax had $8 grand in incentives that I qualified for. Didn't have to be in the military, or drive for Uber or recent college grad or only have a left kidney. Jen then introduced me to the finance director who happens to be her dad, John. He talked to me about the car I was driving and explained to me the trade in process. When I mentioned the car loan was not in my name, he said ???we still have your back, no worries, just get your mom in and we will be all good.??? I told him I didn???t want them running my credit to 900 lenders like the last dealer and he said ???NOT AT ALL, only guys who don???t know what they are doing, do that. I???ve been in this business 35 years, trust me???. I was ready to purchase the car on Friday (2/17). The EASIEST process I have ever experienced. In 1.5 hours I owned my car. No haggling the sticker price, no negotiating the monthly price. No running my credit to 800 different lenders. The longest part was waiting for Eric the finance guy because he had a client before me. He even made that process quick and painless. Jen single handedly got me to purchase the Chevy brand again, and I will be back to do business with ONLY Bill Kay. Thank you Jen, John and Eric. Oh and even Jose for selling the car I originally wanted, and making me get an upgrade model for just dollars more.

So far so good, wish it would get better gas mileage. Enjoying the sun roof and great features. It will meet my needs and expectations.

I had a scheduled appointment for routine service (oil change, tire rotation, etc.). Unlike other dealer service departments I did not have to wait in a long line of cars before checking in - I was able to pull right in. The facility was clean with plenty of comfortable seating, complimentary Keurig coffee, and Wi-Fi.

This car meets all of my needs. It is roomy and comfortable, drives very smooth, and has little or no blind spots. I have only had it for a couple of days. But I live my car!

Quite pleased with your service department, overall. Folks at the dealership are always pleasant to deal with and strive to be helpful! My only 'issue' is in fact not with the dealership's service department nor the personnel...but is rather with the difficulty in obtaining body and interior components for my (2002) Ford Escort ZX-2. ...After my car was past 10 years old I've noted that it is nearly impossible to replace items such as interior floor mats...the plastic headlamp covers and items that over time become worn and that I would like to replace or otherwise re-furbish! Ford...(and other auto manufacturers, likewise)...provide little in the way of resources to allow owners to replace worn interior and exterior trim items and even certain mechanical components...once vehicles become more than a decade old. Some of us who purchase a car new and who take care of and maintain pride in owning it for long intervals, are thus 'frustrated'...discovering we are left to our own resources once we eventually do require replacement parts to maintain our vehicles to our satisfaction. I do NOT hold the dealership responsible for this...but it is unfortunate and frustrating when one is unable to diligently maintain the vehicle to high standards past 10 years due to unavailability of replacement components. I wish Ford and the other manufacturers would stock replacement items for longer spans, so as to accommodate 'long-term ownership'!

Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.

The sales rep Alex was awesome. He knew exactly what I wanted and made the process so easy. But I’m broke. Other than that he deserves a standing novation.

Perfect for my requirements. Plan to keep a long time. Great on road trips and around town. Have the 2L ecoboost, get ~ 29 mpg hwy, 22 city. Now have 105,000 miles, runs like new. Only 'repair' was to replace the vacuum pump (brakes). The battery is a PITA to replace.

Chris in service always goes the extra distance to make sure any repairs are done 100%.

Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.

Aye yoooo best fuckn experience I've ever had buying a car and I've bought many! Cristian Alva (pretty ricki what they call him) Was the best got it done got it done! All around best. The owner thought of every way to make customers comfortable. Happy, clean pretty funny peoples. Buying a car is a long process but they made every minute stress free and comfortable. I freaking love this place will be back for my next one simply because of how great of an experience I had here😃 I mean yo they got everything in this place like everything not just any coffee they got the good stuff Starbucks 😱 Aye yo they got quite rooms and child rooms, sitting area is not in some cardboard room smelling like gas and oil noooo it's in the open and extremely comfortable like if I didn't have to leave I would've stayed 🤣 I've not come across a dealership that can compare to this place their people and service 👍🏼👍🏼 Even if your not in Naperville it's worth the drive shut out to CRISTIAN ALVA thanks man for all your work and help😊 Aye yo like real talk you want a good car and good car buying experience check them out here at Naperville Gerald Subaru!!!!😃 All of you guys was great. Great Job Gerald your people and place here is AWESOME 👏🏽 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽 Come and see Cristian Alva he is honest a plus for car salesman 😂 And will get you in what ever you looking at😃 Aye yooo real talk check them out!!!! Best experience ever like no lie no lie love this place😍 Oh oh oh wait for got about Asim Aslam aye yooooo you were freekn awesome dude👍🏼👍🏼😍👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽 And to Anthony never forget life is beautiful (insider)😉🤣🤣🤣🤣 thank guys for a unforgettable experience 😃

I wish Ford still made this design. It met all our needs and I would definitely have purchased it again if the current model was as good.

We had been searching for a Ford Edge for approximately 5 months! We had been to over 6 dealers from near and far (farthest was 45miles). I had filled putt one of those forms on Auto Trader "Find it if this car is still available". That day I remembered filling out 2 at the same time. I received a call back from Bill Kay with in 5 minutes. Frustrated, I answered anyways. I was up front and honest and said "listen, I've met with many car salesmen. I know what I want, and I'm just looking for the right price and the right trade in amoun, because I'm upside down." Little Joe was very convincing over the phone, and at first I was very skeptical but he was so personal, so honest and willing to help I HAD to stop in and see if this guy could actually help us out. With in an hour in a half, deal was made. Price was right, it was exactly what I wanted and my trade in was everything I had hoped for. He even was able to get me from 17% to 4.0%. I couldn't have been happier! Not even a month later, we returned and purchased another new vechile! Same situation, best price great trade in value and monthly payments on the dot at 0%. I'm a customer for life! No doubt about it! I'm so glad I went to Bill Kay!

For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.

Great place I live 45 mins away and its the only place ill go to ,I dealt with Cliff Hensley and Bill Kasanitz.....i hope thats right if not sorry Bill.They were great and so is the finance dept .I shopped at a few before i made the trek and it was so worth it ,its the only dealership that told me my fathers Z plan was better then rebates they gave me respectable trade in value and for not having the greatest credit a very easy purchase ,this place gets it !! Nobody wants to sit in a dealership for hours or leave not feeling comfortable ,Not the case here in out in about 2 hrs went from my 15 to a nicely equipt.18 F150 and loved it ....Ill be back for my wifes Bronco soon

This suv has met all our needs and is very comfortable. Easy entry and exit. Smooth ride and has great vision. Handles well in traffic.