Used Ford Escape for sale in Waukegan, IL

Lou Lopez and his staff were amazing , I couldn’t ask for better customer service !! Attentive from start to finish . I would recommend this dealership to any of my friends and family

Looking for good gas mileage and comfort. Also, looking for closer place to get service which Raabe provided. The reliability of the vehicle was also a consideration.

I just bought my first pickup truck from Napelton in Libertyville. My sales person Jim Mueller, greeted me at the front door and helped me in every way through the sale process. I have never owned a truck before. He explained every button and nook and cranny on the truck. We went for a test drive - Jim gave me a driving lesson, on turning, accelerating and breaking. It was wonderful!! Jim was patient with me, sometimes having to explain things over and over to me. LOL I feel Jim went above and beyond for me. When you go into the "other room" to pay, Bob was the guy. He too was very very nice and did not push anything. It was a great experience buying my truck. Thank you to you all.

Comfortable seating. Good visibility. Plenty quick and powerful with the 2 liter turbo. Very good handling and brakes. Nice rear view camera. I tried all the competition and none were as complete as our Escape

Purchased a 21' Ford Explorer ST. My sales consultant was Tom DePasquale. Sales manager was Paul Bochenek. And Ryan helped us in the business office with Finance. All were very professional, courteous and pleasant to deal with. I shopped a couple Ford dealerships and ended up at Napleton. They had a decent selection to pick from. I was originally going to go with a Ford 150 Platinum truck and wound up getting the Explorer ST. Tom was understanding and patient while I was making up my mind. The upper trim levels aren't cheap, so do your homework before heading into any dealership. I have had some bad experiences at dealerships in the past. This time was pleasant at Napleton Ford. Thanks guys!

I have the car in multiple time to get the foot activated lift gate to work right and it still doesn't work most of the time.

James, Jacob and Michelle all did a great job. They kept me informed on the progress of the order and worked with my schedule to arrange the actual purchase and pickup. James was very thorough in explaining the vehicle features and getting me out the door in a timely manner. Received a fair price for my trade-in without having to haggle on price (I had an offer from CarMax and stats from NADA, KBB, etc. so I knew what it was worth). Would buy from them again without hesitation.

Very nice ride with the upgraded 1.5L turbo, much better than the standard engine. Styling and comfort better than expected. Enjoyed the car since new (2017), only replaced the battery.

Overall a good experience. The deal was good but not as good as what we thought going in, of course. Bill and the team were helpful in explaining all the fees and items.

The vehicle looks very well designed. It rides nice on our mile long dirt driveway. Easy to drive and real comfortable, with great visibility all around outside.

I had hopped around from different dealerships and by far was treated the best here at the Napleton Libertyville Mazda. Marty and Julie helped me through ups and downs to find the exact car I wanted and at a price I was happy with. They were so friendly, transparent and easy to work with that I really trusted them to help me go through this stressful process and it went smoothly and easily! I couldn't be happier with the car I ended up with and the people that helped me find it!

The Ford Escape Titanium is not a Cadillac, or race car, but it's not priced like either as well. This car will serve the purposes we need, and wanted. AWD, plenty of goodies, high enough for comfort, but not to high.

Really good customer service. We purchased our brand new F150 like a week ago, best dealer experience ever, Richard Randazzo was amazing, thank you guys so much.

this car was in good condition and met the qualifications i had for a trade in. after mistakes with a recent trade, i examined it carefully and found it to be what i wanted.

So please with our purchase ( Nissan Murano ) in and out in less than 45 minutes, Carl and Joel delivery a great service, this is our second car from M&I will not be the last one.

Have the base s model 57000 mi so far not one problem handles great and very comfortable only glitch the fit and finish could be better

I WORKED WITH DYLAN HE WAS WAY ABOVE A FIVE STAR RATING HE WAS VERY HELPFULL AND DID EVERYTHING TO HELP WIYH THE PURCHASE OF MY VEHICLE YOU HAVE A GREAT EMPLOYEE AND NICE YOUNG MAN WORKING FOR YOU I WOULD SEND ANYONE TRYING TO GET VEHICLE TO SEE HIM GREAT GUY.

The car is very roomy and comfortable. It is well equipped and fun to drive. It is even stylish, especially when compared to other SUV's I've seen.

I bought a BMW recently from premiere auto. After we got the car . We had a miner issue with our break light. I was a little bummed about that but Victor kept to his word to get the light replaced and was extremely friendly. We had our car checked out thoroughly at a differnt dealership in order to be sure things were proper. We were told that the car is in great shape. We love the car and the experience we had buying it.

I was in a hit and run on friday, 4/23/21 and I only walked away with minor issues, while they totaled my car. Make sure to download the SYNC onto your phone because once my car was impacted it called 911 right away.

Knowledgeable sales staff, that won't pressure you into buying a car. Worked with us to show all the options and when we decided to move forward was hassle free, everything was clearing marked and communicated. No guessing games or final bill surprises. Quickest and easiest car purchase I have made.

This car is exactly what I wanted. Plenty of leg room. Great on gas. Easy to operate and drive. This Escape fits all my needs. Very happy.

Gave me a great deal on my trade in. Smooth transaction from start to finish. Jack and John were amazing. Dont forget to ask about the employee of the month... Moose. You won't regret it!

Doesn't compare to my former larger sport utility vehicle, I miss the room. Don't like the auto shut-off engine...that is annoying but I wasn't told about that until after I bought it.

Good place. Friendly people, they helped me with the process of purchase a new car. They answer my questions and concerns. Thank you for your help.

meet all my need and more love to drive it i like the ride don't use a lot of gas fun to drive i just love everything about it

Bought 4 cars thier in 10 years they our best in sales and service staff the best service is out standing they care alot for customers

This car is great for every day driving, has a lot of extras on it for your convenience and driving pleasure escape titanium is the best

Communicated with John Leno from the Schaumburg facility online. John understood my needs and responded quickly with Jeeps to review - after a bit of humming and hawing on my part, I changed my mind to trucks. I found a truck at another facility, John had it tranferred and within 2 days my soon to be truck arrived - and it is a beauty. John was training Matt and they both demonstrated immense knowledge throughout the interaction and I appreciated the ease of communication (not pushy). I cannot comment on the financing portion of the transaction, but closing went just as smoothly with Hubert and his supervisor. WHile impressed with my transaction I was also impressed with the amount of time that was placed on the training of new employees, or employees transferring. While yes my truck need a repair on the fog lights, it is covered under their warranty, I am highly impressed with my experience. From walking in the front door, to having John take my picture of me and my truck with a giant yellow ribbon... every individual at Carmax truly made the buying and trading experience a wonderful experience. Team Schaumburg, keep up the great work, each of you understand the true meaning of Customer Service, and that is important to some customers like me who still cherish old school values.

This car met all my need and then some. I loved it. Had 220V plug. If I had a power outage in the house I could dry my hair in the car with the dryer. Had 2 USB ports so two person could plug in devices if needed. Sunroof was fun to open in good weather. Comfortable. Lots of leg rooim front and back. Plenty of cargo room too. If I didn't ajve so many miles on it, I'd still have it today,

Just met a wonderful Toyota sales rep.- Lee Ann Kwiatkowski. She worked with us in choosing a beautiful car. She had so much patience and insite to make this deal. She should come highly recommended.

This car met everything I needed. Has a very smooth drive. Has features I didn't even think that come in handy. Doesn't burn through fuel like other vehicles.Very dependable car.

Such a hassle-free experience! The whole process took less than half an hour. One shop stop! The staff is friendly, approachable and extremely professional. Highly recommended!

A pleasure to drive has all the bells and whistles you could possibly want . Size is very comfortable and area behind seats is large for many items

Found a lot of cars only 2-3 years old with low miles and good prices. Very quick process and several warranty options to choose from.

The car has comfortable seats. Plenty of leg room too. Backup camera has come in handy more than once. It handles well through mud and snow. Reliable in any weather situation.

Like so many have said before, this was a low pressure, no hassle experience. Brian did a great job of answering all our questions and showing us various cars in our price range. This was the third car my wife and I have purchased from Hertz and we would not hesitate to buy our next one there. I hate the usual car buying process, but the no haggle pricing makes decision making easy - and the prices are very fair.

I’m vary satisfied with my experience and purchase,and Samantha went Out of her way to make it happen For me.She should be recognized for Saleswomen of the Month.