The best experience ever buying a car
November 6, 2018
I was looking for a very specific vehicle. Ford Edge sport white with 21''wheels and I found 3 on internet, one in Mac Haik. Went to Mac Haik and Esteban received me. Unfortunately he couldn't find the car as it was supposed sold. Esteban, gave me all the attention needed and said he would find out another car like this for me. Long history short, this car was been purchased by another person but he was not approved and Esteban was able to find this out and secured the car for me. I test drove it and decided to buy. Didn't have all docs with me in the first day I went there, so I would have to come back. Went home and next day, Esteban called me and asked me to send all docs to his e-mail so he could make sure all would be approved before I got there. When I arrived to the store, the car was ready to be delivered (including all checks and cleaning) and I was approved already. (Previous experience in Autonation, took me 5v hours from the time I decide to the moment I left the dealership)). Brought the car home and few days later discovered it has a minor problem in one sensor and a small scratch. Called Esteban, and he took the ownership to organize everything with the maintenance and body shop departments, and also got approval to give me a rental car (another edge) during the time of the repair (few days). So, I can certainly say he went beyond what other people would do. If you want to buy a Ford, and want to be very well treated without all that pressure to force you to buy, go in Mac Haik and look for Esteban. I bought my old car in Autonation and now I was looking for cars for months and I can tell, it's a huge, huge diference.