There was confusion on my part regarding the extended service contracts that I had purchased along with my new Ford Escape. Suzanne did a wonderful job of solving the problem for me and I am now happy with my purchase. There is no way to delete or edit my previous review dated 6/30/18 and it somehow got put in twice. Sorry about that.
I had a great experience today with this dealership. I submitted an online request for information yesterday afternoon and within 5 minutes I got a call back from the sales manager. They collected personal info and within 30 min I had a quote in my hands. Went to the dealership next day to close the deal and was greatly surprised on how efficient the process was. Mr Randy Orsburn in sales was super professional and made the process so easy and fast. Kudos to the insurance and finance team as well.
I pulled into the car lot expecting a slew of salesman on the attack. Did not happen. I got out of the car, was approached by Terrance Harkey who kindly offered to help me and stayed close by throughout the purchase. I have had several bad experiences with car salespeople throughout the years. Terrance gave me confidence in car salesmen again. Terrance is a high quality professional. Sensitive, informed, knowledgable, caring and respectful. Greg Lusk and Joe Rodela were kind and easy to work with. Greg did a lot of work with the numbers to ensure I got the car I wanted. There was no yelling or screaming between sales and finance. The staff looked and conducted themselves as professionals. There is a nice little coffee shop onsite with free coffee lattes while you wait. This was the most positive car buying experience ever. If you get a salesperson that does not meet your needs, please stop the process, and ask for Terrance Harkey. You will not be disappointed.
For anyone looking for a great Service Advisor that will ensure you and your vehicle are taken care of, I highly recommend Jason Ashcroft at Prestige Ford in Garland.
Was recently out of town and had to take my Ford Edge into another dealership for repairs. Jason stayed in constant contact with both me and the Service Advisor at the Irving location and ensured I was taken care of - even while he was on vacation. I will always request Jason Ashcroft when having my Edge in for service or repairs at Prestige Ford in Garland!
I dealt with 3 different sales personal and financing when trading in my vehicle to buy a bigger one. I was 100% satisfied at the service I received that I would definitely buy another vehicle from them in the future. Quick and easy process too.
Sheena represented Randall Prestige well. She took care of us, we had fun, and a lot of people got to drive the fabulous Ford cars. So many people were impressed with Ford. It was an amazing experience. Sshe spent ALL day with us to help us fundraise for Garland High School DECA. Prestige is donating $4200. Thank you. You are helping students in your community attend DECA conferences for competition as emerging leaders in business and marketing. We are thrilled and grateful.
We test drove a vehicle and the salesman was professional and accommodating. Overall it was a good experience. We were unable to agree on a trade in value and the salesman told us he would work on the numbers and call, which he never did. That is our only complaint with the dealership. Otherwise it was fine.
Very pleased with purchase and the professional enviroment and treatment of the sales staff. I was especially pleased with my salesman Ali Hussain and the complete sales experience. I would recommend Mr. Ali Hussain to all of my friends that would be looking for a vehicle.
This is the nicest preowned dealership I have personally ever been to. I had a great experience with Jason. He is very professional, nice, and he definitely knows how to take care of his clients. I see why these guys are rated so high. I bought a Mercedes SUV for my wife’s birthday and I got the best deal on a great vehicle... highly recommend.
My experience with the salesman Jay Hernandez and Allen Samu
by Cicely from DealerRater.com
November 3, 2018
I want to thank Jay for the awesome work. This process was very short and well worth the time. Thanks for everything and Happy Holidays. I would recommend this car dealership and Jay to all my friends.
I was in a time crunch to get the deal made due to my work schedule. They did a fantastic job making sure to have all paperwork and everything ready to go before I arrived to get me in and out as quickly as possible. Highly recommend these guys.
First class dealership. Jimmy was wonderful very personable and professional. He made my buying the car I wanted an easy process. He went above and beyond by delivering the car to my home more than an hour away from the dealership. Thank you again. I love the car .
I called in on Wednesday morning and Ken answered the call. He was able to keep up with my questions and what I wanted in my car. I also let him know my mother bought her Civic here back in 2012 so if they???re as good to me as they are to her, they have a customer for life. Needless to say Ken was absolutely amazing. He answered every single question my boyfriend and I had and wasn???t pushy at all. He worked with us on the trade value of my 2013 Soul and I left with a gorgeous brand new 2018 Civic Thursday night. Ken stayed well after hours to explain everything the car can do and I can tell everyone for a fact that most sales people won???t do that.
We bought a 2019 Explore this week. This is our second vehicle to by from Tomes Ford.
Pam Pletz was our sales person for the Explorer. She was professional & friendly. Everyone involved made our buying experience a smooth experience.
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