We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
Comfortable ride, nice amenities.
by Baron from North Buena Vista
January 22, 2019
This truck has plenty of room in the cab, and it is very comfortable at the Platinum trim level. The heated seats and steering wheel are great for Iowa winters, and the massage function help on long trips. There have been several warranty issues with tis truck, including oil leaks due to the cheap plastic oil pan (I think the leak is unique to the ecoboost engine), and a computer module that took a month to replace due to Ford's lack of parts. Also, the original Hancook tires only lasted 28,000 miles despite regular rotation.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Very good truck
by Twiggy from Nine mile falls wash
January 19, 2019
I love this truck easy for me to get in and out rides nice lots of room in interior very stylish excellent in bad weather
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Best Interior Design
by Jill from San Diego, CA
January 12, 2019
This truck is perfect. On the outside, it’s sleek and good looking, and it drives great, with better brakes and acceleration than my last car which was a minivan. The inside of this truck is everything I want, it has nice features like a touch screen that’s easy to navigate, but also an array of buttons so you aren’t stuck relying on a less responsive screen. The seats are large and comfortable and the interior is enormous.
If your looking for a dealer to purchase from with less stress, Leckner is your "go to" dealership. They have outstanding customer service and do exactly what they say. This was my first Leckner purchase, and I would use this dealership again!!
Beat performing light duty truck I’ve ever owned.
by BudCK from Los Angeles
December 28, 2018
This truck is the best designed truck available. Performance is superior to other brands and the tow capacity for a half ton is outstanding. Highly recommended!
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