I had routine service and VA safety inspection completed in a great turnaround time (about an hour). I also had new wipers installed; however those new blades were horrible. Leckner replaced them for free but I had to drive an extra 50 miles (25 each way) to have it resolved.
Great Sales experience with Adam. He was so nice and didn't pressure us to buy that day. Had exactly what we wanted within our price. He made sure we were taken care of and Hightower did a great job with our paperwork and signing. Will definitely recommend them to everyone we know.
Just bought used Toyota Camry from Cowles Nissan. The salesman name Rusty was very honest professional answering every question we had just the best salesman I had ever encountered. He has many years of experience. He didn’t pressure us to buy the car. He was very patient with us and very knowledgeable of the cars and everything we were asking. If you need to buy a car I recommend going to Rusty. Thanks for everything Resty.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
My truck was repaired on time as promised, and the work was done right. My service advisor Joshua was great. He let me know what the problem was, how much the recommended repairs would cost, and when it would be completed.
The salesman, Buks Botha, was great! Straight forward and very quick. Finance was pretty good. There was a little more back and forth than I would have liked but I think that is to be expected when the buyer wants a low payment/interest rate and the dealer wants as much of a profit as possible.
I felt so at ease when Tony Myers handled my service problem that I was experiencing with my car, he went above and beyond by looking into the situation as if the problem was his own and did not stop until he got the answers to rectify the problem, thanks to Tony I was kept informed every step of the way and in a timely manner, that meant a great deal to me
If you deal with Bukks for sales, you'll be treated great! If you have to deal with the service department, schedule A LOT of extra time. Service writers are slow and way too chatty. Took forever to get my two vehicles checked in. Then, on my escape, which was having a mildew smell in the A/C, I don't think they really did anything. I think they recharged the system, but the smell was still there. At least they warrantied it, so I didn't have to pay anything. And God help you if you need to pick up or drop off a car on a Saturday! There are NO competent employees working in service on a Saturday. Again, plan on being there A LONG time. BOO Cowles service.
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