Awesome coz service was fast and the agent was very nice and accomodating.
issue with ANC - no known fix
by jdegennaro001 from NJ,
January 14, 2019
A few days before this past Christmas I moved from an Altima lease to a ’18 Accord EX lease. I ended up paying a little more than what I wanted but was happy with the vehicle features. Unfortunately, immediately (let me note that I accepted the vehicle with less than 10 miles on it) I began having an issue with the vehicle. At certain speeds (mainly the normal traveling speeds), there will be a consistent, high pitch feedback / vibration from the speakers. It is an unmanageable noise. When I raise the radio volume past a certain setting the noise will cease. If I have others in the car, this is a major nuisance as nobody can hear anyone else.
I have had the car checked by one of your service technicians (who had been helpful to date) and was notified that this is an issue with the Automatic Nosie Canceling (ANC) system. Most disappointingly, I was notified by the technician that this is a known issue with the ’18 Accords and that there is NO KNOWN FIX. And the issue apparently is worse in cold weather. I brought the vehicle back for a second repair as there was a procedure that he wanted to execute as recommended by engineering. Unfortunately, that procedure did nothing to remedy the situation. I was instructed that my only options at this point are to drive with an open window (as that disables the ANC) or unplug the ANC (but not know are the potential negative downstream implications). The service department also said, engineering at some point will have a fix and basically I just need to deal with it.
Great customer service, made an appointment was there on time was seen on time, test drove one vehicle sales person explained everything prior to his leaving the facility is just great customer experience.
Best Car I Have Owned
by Ben from South Bend, Indiana
January 13, 2019
I bought a 2018 Honda Accord Sport 2.0T Manual in July. It has been fabulous. I was attracted to the Accord because of the availability of the manual transmission and upgraded engine combination, unique among sedans today. I came from a premium brand, so the Sport trim didn't have all the features I would prefer (if only the Touring came with the manual!), but since owning it, I am very pleased. The active safety features work very well, and the infotainment is easy to use. Fuel economy is excellent, as is the performance. Great value for money, too! I would recommend this car to anyone.
It's larger than my previous 2016 Accord. Noticeable improvements over the 2016. The electronics and safety enhancements were greatly improved. For a baseline model, it has a lot of whistles and bells.
Cuando entregas tu corazón y toda las fuersas que nos enseñan los que nos traen a este mundo cosechas lo mejor de ti muchas gracias por tan excelente servicio que dios te bendiga y hojala ayudes a muchas familias y a muchos con sus sueños de tener un coche en sus hogares gracias Silvia Garcia por todo
by mmill328 from LOUISVILLE,Ky
January 14, 2019
This car is just what I was looking for. I was driving a Charger so I'm used to plenty of room and power. This is more of a mid-size car with plenty of interior room. The engine is a 1.5 L 4 cylinder turbo which makes it great on gas and has plenty of get up and go.
Friendly staff members, repairs were made, I am pleased.
car with harsh drive and not reliable
by Yuri from Toronto
January 9, 2019
This car has a lot of tech features but they are not working as it should be - front sensors work at very close distance - less then 20 centimeters,
collision mitigation system from time to time throws error message and disconnect cruise control, 10 speed transmission change gears at low speed with heavy sock and so on.
I only gave this dralership and average 3/5 mainly because of the wait. I had an appointment for 11am. I came at 1020 am and wasnt seen until about 11. So I waited almost an hour. I was also promised my car would be done before 1. I found that amusing and guess what. It was finished around 3. I also expected a complimentary carwash but I guess this honda does not do that. Somewhat disappointing but what can you do.
Love my accord!
by JessO19 from Anaheim, California
January 8, 2019
I'm so happy I went with this car. I was not looking to purchase a honda. But when I test drove the accord sport.. I had to have it! Love everything about it. It drives great, picks up awesome and the exterior is super nice!
by Guillerma Buensalido from South San Francisco, CA 94080
September 10, 2017
I would say Victory Honda San Bruno is the best place to go when you shop a car. They give you an excellent service and happy to fullfill your needs and wants about the car. Yesterday, i brought my car for service and it didn't take long. When its done KENT NGUYEN called me and gave me the paperworks. he asked me if i have any question and said "yes". What's your question he said. Then i said, " Why are you so good?" He did an awesome job. I can't say anything more but people at Victory Honda are good. All Services are excellent. Leffy and the General Manager Tanal are doing such a great job. Keep it up!!#
by Amber J. from Cary, NC
January 4, 2019
Such a smooth drive and quiet. I love how spacious this vehicle is and the trunk has great space also. Groat Assistant features and good on gas for the miles.
My experience here was great. All staff were extremely friendly and approachable. They made my service visit hassle free!
Nice Car For The Money
by BowMan51 from San Antonio, Texas
January 3, 2019
I traded in my mint condition 2013 Accord EX to purchase a (Pearl White) Touring 1.5T with 30 miles on July 15, 2018. I used my credit union car buying service to purchase the car so I really got a great discount price. I really like the car and can honestly say that there is no challenge to the Touring's features for a car in its price range. The car has performed nicely so far except that I experienced a problem with the forward facing camera and Collision Mitigation system within the first month. The dealership took care of the issues and I haven't had any other problems since. To summarize, I chose the 1.5T vs 2.0T after testing driving both. I felt that the 1.5 offers sufficient horse power to meet my needs. Most of all, I wasn't willing to pay an additional two thousand plus dollars for the extra horse power option. All other features on both engine versions are the same. Hey, the 1.5 does the job just fine for me, as it is quite potent and holds it own as far as I'm concerned. The only downside of the engine is that it does exhibit a prevalent and persistent turbo lag during city driving which can be downright annoying at times. The other negative I've grown to despise is that the cabin noise is also quite annoying (but tolerable) while driving on certain road surfaces, both in the city and on the highway. I accept that Honda's flagship line does not perform on the same plane as more expensive car makes as far as noise is concerned. At the same time, the features it offers put some expensive cars to shame considering what it offers for less than thirty thousand dollars. I actually researched the noise issue before buying the car. Therefore, I knew that road noise is just a characteristic of low-profile tires. Honda went all out to reduce the effects of using low-profile tires by equipping the Touring with Michelin's top-of-line Primacy line. The bottom line is that I am quite pleased with what the Touring offers overall. I stand by my belief that there aren't many cars in the $30,000.00 price range that can compete with the Touring's features and performance. I'm a happy camper so far.
I have taken my car here for regular service for a year now and I am always treated with respect and kindness. Their pricing is fair and the service advisers are always helpful and accommodating.
I have two Honda's and i come back to Victory Honda to get my car serviced. The service department is always friendly and helpful.
Sometimes it can take longer than expected but, it is understandable because they are busy. But, overall there service is great.
Andre Dixon and Rudy Gomez helped me into a 2016 Honda Odyssey! They were patient and kind to me and my 3 children during the process and even offered to move the carseats over from my Honda Pilot to my new Odyssey. They made sure the whole process went as smoothly as possible for us - AND - they gave us an amazing deal! I highly recommend you go see them for your next vehicle!
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