The guys in the service department are WONDERFUL and very knowledgeable. They put my mind at ease. They were able to meet my needs and put my mind to ease about body work that was just completed. Great Team!
The staff is always helpful and friendly. They do an excellent job of getting my CX-5 serviced in a timely manner. Dave is an excellent mechanic. That's why I drive 2 hours to have my vehicle serviced there. Great experience!!!
Normal maintenance done for a CX5. Waited for service to be completed.Was impressed with the new waiting room. Wait time was expected. Impressed with the new technology used to inform you of work needed to be done,via cell phone.
I went in needing a new car and even though I got the vehicle I wanted there was a mess up with the banks so I had to get info to them about my income and make a trip back. This also resulted in me paying $50 more on my payment which I was not happy about. Also I asked about a few minor things and it never got addressed. All in all I wanted to get my down payment and my trade in back but I love my new car.
I bought a Camry from Jake Newman at Jake Sweeney Mazda West this summer. Not only was he kind and understanding but he also played with my kids while I signed papers. He didn't lie and was straight up about everything. I have since referred two family members to him and he gave them the same awesome service. Jake is very easy on the eyes to if you know what I mean. Thanks again Jake!!!
This is by far the BEST dealership in the Cincinnati area. Their customer service is way above standard compared to others in the tri-state. I had a wonderful experience with the sales staff and I never felt pressured. I felt that everyone there really cared about it being my decision and wanted to help me make the best choice. I had lots of questions, and they were more than happy to answer each of them. I had the opportunity to speak with management about my wonderful experience and I have to say that the management staff is just as friendly and helpful. They really wanted to earn my business, and I'm proud to say that I'm loving my new CX-5.
I have purchased 3 vehicles from Jake Sweeney Mazda West each time was a smooth seamless process with friendly sales and management staff. I found that when going to other dealerships the sales staff was pushy and looked down on me for being a women. Never once did I feel this way at Jake Sweeney Mazda West. I know that any time I am in the market for a new car I wont hesitate to pop in and I will get amazing service. if you are in the market for a new car I recommend this dealership over any others.
This is the second vehicle we have purchased through Jeff Sweeney Mazda, one used, one new. David Valines was the rep. we worked with both times. He made both experiences enjoyable. He is very knowledgeable and has excellent customer service skills. All employees we have worked with at Jeff Sweeney have provided the same high quality of customer service. I would recommend purchasing a vehicle from here and would specifically ask to work with Dave Valines.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
This dealership was top notch! From the beginning, Walt welcomed my husband and me with open arms and not pushy sale tactics.
Tyler (sales) went above and beyond to make sure we purchased a family vehicle that was in our budget and meet our needs (& wants). Steve (finance) gave us clear direction on our options, answered all our questions. We felt like no information was ever hidden from us. The process was absolutely painless even with a toddler in the room! Given the fact this is a family-owned company, we truly felt like part of the family as we drove away! Thanks, Kelsey!
We were thinking of purchasing a used Pilot, but found the CR-V new and we a so pleased. Our sales lady, Kelly was very professional. No pressure, great sales person. Also the financial process was smooth and pleasant
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