Service was timely, loaner car was available as ordered, contact was made as indicated and the car was completed when expected
by Nate from Newport Beach
August 9, 2018
I just purchased this car and absolutely live it. Very solidly built. I was trying to decide between the E class and the BMW 5 series, so I spoke to the guy that used to service my BMW. He said that he doesn’t see many problems on the E class, but went through a laundry list of issues with the BMW.
Over the summer I was shopping for a new car. I went to several dealerships with my husband trying to narrow down my search I had a few cars in mind but wanted to check them out. My husband suggested we go check out a few SUV models at Mercedes. It was a Friday around 4pm. I think most of the people just wanted to go home and couldn’t wait to start their weekend. Out comes Sylvia and sees my husband and I looking and immediately gives us great information on the car and offers a few suggestions based off of what they have on inventory. She made us feel instantly comfortable with her and took us out on a few test drives to compare some models. Honestly if it wasn’t for her I may have gone with another car, but her immediate customer service made us feel right at home, we even bought two cars and came back the next day to take home the second the car! Flash forward 4 months later and my car gets a flat tire. Thanks to Sylvia keeping in touch and checking in on our purchase every once in awhile I knew exactly who to call and get some help. Mercedes roadside assistance towed my car right to the dealership and I had it fixed as soon as possible the next day. Joe in service was fantastic in getting this taken care of and even had me picked up from home so I could go get the fixed car and make it to work. I highly, highly recommend getting the tire warranty it is worth every penny especially living in Chicago with all the potholes and construction. Joe and Sylvi made a terrible situation feel so seemless. They really know how to take care of their clients.
Over all greatest car I have ever owned!
by Benz Guru from St. Paul, MN
April 28, 2018
The car is a perfect blend of luxury and real life great performance. It has a very good safety rating too boot. We will purchase another E-Class the next time around.
I searched for the perfect car for car obsession of mine. From jaguar to Porsche I have been obsessed with performance. After owning a RWD mustang, I need I was looking for AWD and that limited me to German importants. The 911 s has everything but the price points limited my access to anything made in the last decade. So I drove my first 2016 Ecoupe and I was instantly satisfied with everything! Performance styling and comfort all combine for the perfect combination! I’m in love with this car and I’ve driven everything else on the market! I know you can purchase cars that have more performance or more luxury etc... but this car was good enough in all areas to please this customer!
I have read all the comments and I notice there is not one about the noise the motor makes when you first start it. They say it is from the Turbo Charger in the 2016 thru 2019 models. The noise drives me crazy. Any one else have the same noise problem. Otherwise I love the car. It was the same as my 2013 E350 Sport but this rides a lot smoother. The Sport road very hard and I like a soft ride. Two service managers told me the same thing about the motor. If anyone has the same noise problem when you start up the car and the motor is cold please let me know at PLarosa101@aol.com. I would appreciate it.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Wow, the red color is exquisite!
by Red Benz fan from Silver Spring, Maryland
June 10, 2018
This vehicle has a classy style. It has a lot of power. I love the command system. I have a panoramic sunroof which is nice. I wish I had leather seats instead of the MB tech materials.
Dave made this the best and most efficient car purchase ever. We were in and out. When we returned, the new car was cleaned and waiting for us. They gave us a great number on our trade in and the price per month was exactly what we told them if needed to be. Couldn???t be happier with our GLE
The best car I ever owned
by AmirD from MA
December 27, 2018
This car met all my expectations even much more than I thought it would be.And I personally think that this is one of the top cars that anyone can imagine.Very comforting a lot of leg room ,awesome visibility and much more.
The sales associates make the difference in buying a car
by Farmboy from DealerRater.com
November 26, 2018
Jim Jordan and Bob McKinnon made buying our new car a pure joy. They were very professional and walked us through each detail in the different models we looked at so we could make a decision as to which on fit our family and needs. I would recommend the dealership to my friends
Great reliable German engeneering
by Dutchman from Westlake Village
December 19, 2018
Wonderfully comfortable car with all the modern technology. But it is under-powered. It has the same engine as C300, but heavier car. If you just want luxury but don't care about performance, this is the car for you.
by Enrique c Garcia. Maria rada from Chicago I’ll
June 9, 2018
juan Cruz excelente compramos un auto lindo tienes que ir con JUAN CRUZ excelente servicio y el lugar es excelente y el gerente muy agradable gracias ✌️❤️
Most reliable car I have ever owned.
January 8, 2019
Best mileage, comfort, and driving distance. Would not change it, but job changed, no longer will be driving as much. Mainly was used to drive between hospitals. Most mileage was freeway, minimal city driving wear and tear.
You’ll be greeted promptly, and everything will seem smooth and easy till you reach the finances part where someone should really shout “game time”...
The financial process was really tense, if not dark and shady. I walked in with my own approved credit from another bank, but they pushed for another application of their own finance department which I agreed to. To my surprise I was approved for a lower rate with but I did not know that till I refused to buy with th rate they quoted me and started walking out. I’m talking about them trying to get me on a 13.5% instead of 5.9% that I ended up buying the car with, and I only did because I really liked the car... one more thing don’t count one the free loaner most of the time, but they will arrange a shuttle service for you...
Good car but transfer case noise on turning left o
by Homey from Nj
January 8, 2019
Good beach but noise in transfer case only 57000 miles I take care of this car better then my wife no reason this should happen not happy at all I have two e350 one 2010 and one 2013 not happy with Benz at all thinking of going to Lexus 57000 miles car looks new but this is a manufactures problem and they know it I’ve built cars from scratch this should not happen at all wake up people and do the right thing keep your name it’s a benz
I've had around 20 vehicles in the past decade or so. My experience at Continental Audi was everything you would expect from a highline dealer and more. My Audi Brand Specialist, Gonzalo, was incredibly knowledgeable and attentive without a trace of pushy sales tactics. He and the Business Manager, Josh, did a fantastic job working with me to get the deal done remotely as I don't live in Chicagoland. I had originally asked to have my credit app sent to a specific lender that I have a relationship with, and Josh was able to save me over 1% on my interest rate after he called me to let me know a different lender had been more competitive with rates lately. That man knows his stuff!
I purchased a CPO vehicle, so I definitely was not a big spender as far as Audi customers go, but the dealership treated me like royalty.
Thanks for a smooth transaction and a beautiful car!! Go see Gonzalo!
Best car ever!!!
by Klarens from New york ny
December 16, 2018
Best car overall, in all aspects possible. It has everything needed and it’s very comfortable. I would recommend it to anyone. The best looking car
Tom Wittkofski and Seraphin were of great help in getting my GL in, repaired, and back out on the street expeditiously. It is always a pleasure working with concerned professionals like Tom and Seraphin.
Beauty to Behold
by Leslie 0822 from Riverside, Ca
August 14, 2018
My husband is very happy with his purchase.
He has a sedan car with and coupe look with only 10,000 miles. I believe we got a great deal for the car.
The features are magnificent. Again I can’t say enough about the customer service we obtain as well. Thank you Mercedes Benz and Andrew
Michael Hurst was my sales associate and he went above and beyond to satisfy my needs. I was very pleased with him along with the service manager Michael Banks(I believe that's his last name) in assisting with purchasing my GLC 300. Due to my limited time schedule they were able to accommodate me by bringing my vehicle to me wrapped in a nice red bow. I would recommend seeing Michael Hurst to purchase any vehicle. Michael displayed honesty, patience, and a level head during the financial aspect along with narrowing down my decision of vehicle. He is a true gem to work with and I look forward to working with him in the future. He did an awesome job!
Got my dream car!
by dNamnum from Miami
June 19, 2018
Buying a lightly used vehicle allowed me to stay within my budget and get the car I really wanted. I got an E400 coupe fully loaded with a beautiful blue and tan interior.
Smooth Sailing with Sam, Chris and Thijs at the Autobarn
by NMott from DealerRater.com
November 25, 2018
I was interested a pre-owned Acura that the Autobarn had for sale. I had discussed the car with one of the sales managers, Jonathan, on the phone the day before, and had done my research. I called the morning of our visit and spoke to Sam to arrange a test drive. When we arrived, our salesman Sam was waiting for us, and the car was prepped for our test drive. The car was as described on their website - no surprises. We decided to purchase the car. The whole process of negotiating a sales price and valuing our trade was really easy and smooth. We never felt the pressure that is common at car dealers. Their finance person Chris got us a really good rate on our loan, even making calls to people he knows at the various local banks. We are very happy with our experience at the Autobarn.
It's a close 2nd to the car I gave away after 27 y
by Christopher, MD from Bowie, MD
January 3, 2019
Exceptional. Great performance with a constant felling of comfort. total control as you turn the steering wheel, which can make all of he tight and quick turns.
I bought Honda Civic 2014. Many options for Japanese cars at reasonable price. They price to sell the cars instead of spending time in negotiations .please don’t go over the facility as we don’t need nice facility to get a good price on the car
Great performance and comfort
by PeterC from Manchester, NH
December 31, 2018
This vehicle meets all the options and comfort I was looking for and very reasonable in price. Would recommend this vehicle to someone else and I would purchase another one....this is the second Mercedes Benz we have owned.
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