I am a long time Subaru customer and have bought several Subaru,s. I have known several service reps but Karla Thurman is head and shoulders above every service rep I have known. She is very knowledgeable about Subaru products and the service they require. I know when I deal with Karla that the correct service for my vehicle will be provided. This dealership is fortunate to have Karla at their location - Kudos to Karla - Robert Castaneda
My husband and I have purchased five subarus from West Houston Subaru.
The buying process is stress free and customer oriented. The service and repair department is excellent. Yesterday we bought another car, 2017 Outback, from
Vince Ramacca. Vince knows the product and is able to answer any question buyers could possibly ask. He is quite fair and extremely helpful in differentiating qualities among the various models. Vince has a great personality and sense of humor! He really listens to customers and is extremely helpful in guiding them to make informed decisions. Bravo, Vince Ramacca! Job well done!
Amid the selection of dealerships across houston, superior Subaru was the fourth I had visited. Upon arriving late in the evening they responded to me quickly and professionally. They rapidly pulled up the deal they had been putting together for me and shook my hand as a satisfied new owner of an amazing Subaru. Thank you the the entire team over at Superior Subaru. I highly recommend selecting them.
Mr. Isaac Aguilar was very courteous also professional. Issac answered every question I had about my purchase .He provided excellent service. He got me in n out ,no waiting around for hours,that was a plus . I been to other places where it feels like you spend the whole day there, not with Issac I'm definitely going back to him for my next purchase.
I recently bought a used car from Superior Subaru and the side mirror was not working right. No one found the problem until after the sale.
So, Edwin agreed to replace the mirror. He is an outstanding manager, cares about his customers, and he is easy to talk to.
And, James did a quick check-in for service and worked with his team to get the repair done.
“Doing the right thing” – that is what they did for me. Edwin (in Sales) and James (in Service) earned my trust.
Working with Ann and Waleed was absolutely amazing!!! They made us feel comfortable with our new car buying experience. We really appreciated their expertise and knowledge of Subaru vehicles. I really enjoyed the fact that they took the time to get to know us, they asked about our family and kids, and how we will utilize our new vehicle. With all this information, they were able to show us some great vehicles and finalize our decision. We love our new Subaru!
Customer service is great. Team work across sales people and finance was wonderful. The product that Subaru is producing has improved in my opinion. Talk to Russ the tallest guy in the room along with Darrel.
We purchased the New ‘19 Ascent. The performance feels better than the numbers it produces. The all-wheel drive is great ; engine is super peppy and responsive. Happy customer!
Kelly Redmond was the best sales woman I have ever personally experienced. She was not pushy at all and was willing to test drive every single car until i found the perfect one for me. She is very family friendly and made sure my 1 year old was just as happy as we were!
I have an Outback hat I service here and have been quite satisfied with... for this reason I decided to bring my BMW in also. I received the same great service. Changed the oil, checked my air filter and fluids too. They also added air to my tires which I hadn't noticed needed it. Thanks again for taking care of me and your suggestions. Good to know there's a place I can trust with all my vehicles.... not just my Subaru.
After having horrible experiences at other dealers in the process of leasing a new car....this was a painless process!! Didn't feel pressured to buy and worked with me on a lease that fit my budget. Trade-in and purchase was easy and without complications or any hidden fees.
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