Helped my family get into a beautiful safe car
November 5, 2018
After having both of our vehicles totaled within two weeks, we were eager to find something safe for us and our four-month-old daughter. Having just moved and previously purchased our other cars for cash, we were hesitant to finance a new (used) car, but were worried about finding a car with great safety ratings, in good condition, and in our price range. We spent a whole day driving to dealerships all around the Twin Cities only to find cars needing a lot of mechanical work right-off-the-bat or dealing with pushy salespeople, leaving me in tears and feeling hopeless about finding anything that would work for our family. On the way home, out of desperation, we stopped by Apple Used Autos "just to see what they have" with no intention of purchasing anything. We were immediately greeted by Carol Madson, a self-proclaimed baby-lover and mother/grandmother. She immediately understood our safety concerns and vowed to help us find something we we would be comfortable with and (hopefully) by able to afford without financing. We looked at a few cars with Carol and another great salesman, Scott Trebesch, and ultimately fell in love with one slightly over our budget. Dejected, but knowing we needed to get this car for our daughter's well-being, we decided to finance some of the purchase. However, Carol, Scott, and Chad Thompson, the sales manager, worked with us and valued our trade in a way that we were able to stretch the cash we had to buy the car outright. We have so enjoyed driving our new car and know our daughter is safe and comfortable in it! While we have no intention of returning the vehicle, knowing they have a very reasonable return policy and warranty (at least on the particular car we purchased) gives me peace of mind. The non-commission sales and no-hassle pricing and trade-in valuing made the experience such a vast improvement over our interactions with other dealers. It will be a long time before we need to replace this car, but when we do, Apple Used Autos has just earned new customers for life!