To make this as short and accurate as possible, I was in the car buying process for about 3 months. The very first time I went to Subaru of Gwinnett I went only for a test drive. Nelson, my salesperson acknowledge my intent and was very respectful of it. After several weeks, Nelson Never did once try to push me or rush me into deciding to buy a car. He allowed me to test drive another model I was interested in, and over the course of a few weeks, we worked together to find the perfect car. Once we determined what car was best, he did an outstanding job at finding the car and getting us a good deal on it. When it came time to purchase the car, the process was very painless and quick. Overall, an increible experience, I cannot recommend them enough
I requested a price on line. Mike Quigley responded very quickly and from there the process was quick, smooth and seamless.
Mike was excellent to work with and Lance Willhite, Finance Manager, was equally excellent to work with.
I have taken my Subarus to this here since I moved here in 2006. I am always treated as if I am the most important customer there. All of my questions or concerns are answered and if the answer is not readily available, they will find the answer and get back to me within a reasonable amount of time.
I came in for a prepurchase inspection of abused Forester from another dealership. I felt I was treated as if I were buying the car from them! They were very polite & professional in all our dealings. What impressed me the most was how many of the sales and service people were very polite to the custodian cleaning in the lounge area. Several greeted her by "Mrs......" many places I've been to I have witnessed the custodial staff being invisible to the other staff!
Brett Bauer was lovely to work with. He coordinated our delivery and put a personal, friendly face on the car buying experience. We appreciated his open, honest demeanor and willingness to work with our busy schedules. A pleasure and would recommend to anyone!
Hat's off to James Kesler and his sales team for making our first Subaru purchase a pleasant, value centered and efficient buying experience. No hype, broken promises or pressure. Zero. What my wife and I did experience was their patience and willingness to educate throughout the entire selection process. And as one who likes to fully investigate his options, major purchases are always a process. Yes, our 2019 Outback is our first Subaru, but if this car performs as expected it certainly won't by our last. Thanks James!! We wish you and the rest of the Troncalli team every success...
My husband and I purchased an Outback at Trancolli Subaru and Charlie Saines was our sales representative. He was able to answer any questions that we had and was patient and courteous in the process. He was an extremely good listener. We felt very comfortable throughout the entire process of the purchase of our car. We went away feeling like the dealership would be available to help us in any way as we learn about all of the amazing features that it has. I would recommend that if you are in the market for a Subaru, go to Troncolli Subaru in Cumming, Ga. and see Charlie.
We went to Troncalli after having a failed negotiation at another local dealer. We were just going to test drive an Outback again to see what our options were. But when Brett agreed to every part of our list of things we wanted, it was a done deal with no pain. For those using USAA as a car buying service, this dealership is not listed. However, they honored the USAA price no questions asked.
Mind you, my wife and I are sales directors,, and we despise being "sold". Working with Brett Bauer, was like talking with a friend, about what we really wanted AND needed. He listens, makes suggestions and delivers the kind of rexperience, which respects our time and our needs. He's the kind of person you want to work with; knowledgeable, accommodating, trustworthy and funny. Thanks for your help, Brett!
I worked with Brett Bauer and Casey Cash. Both were professional, nice and willing to go the extra mile. I would not hesitate to recommend them and this dealership. Very happy with my new car; Subaru Crosstrek
My salesman, Duke Johnson, was professional and extremely personable. Chris Bennett was quick, but competent with the paperwork. The entire purchase process took roughly an hour once we decided to buy a car. It may be one of the best car buying experiences I've ever had. I would not hesitate in buying from them again.
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