Starting from the initial Internet contact with Diego, to the moment we stepped foot on the lot and met Jim Cord and his sincere warmth and friendliness, to the efficiency of Jeff Rosen, thoroughly explaining and matching a comparative offer from another dealer, to finally wrap finances around with Ed, we could have not been more satisfied the ease, friendliness and no pressure attitude of the entire staff. There is always the stress of playing games when you get ready to purchase a vehicle, and we truly felt that this group did not do that with us. The entire experience maybe lasted 2-3 hours, and we are now owners of a beautiful vehicle
Had an appointment with v at 6pm but got there late she waited for me she had the car read up front went on quick test drive I was hesitant at the beginning since it was dark and I was buy a dark color car but after agreeing on the numbers I bought the car it’s been 3 months now I love my car and no surprises thank u V and thank u M sport motors definitely will be back for my next car
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Mark really took his time to understand my family’s needs and point me in the right direction. I ended up purchasing a 2019 Traverse. Thank you SO MUCH Mark!!! You were the kindest salesman I have ever worked with.
Was making a private sale of our 2015.5 XC60. They allowed me to book a full inspection with very little notice, and did a professional job on the work. They even provided their observations on the prospective buyer.
Last Saturday I leased a Cx5 from Royal Motors and had an excellent experience. My sales person was Sierra who I was fortunate enough to meet for the first time the previous week. Sierra was patient, professional, knowledgeable, and in the end delivered on everything she promised. I absolutely love my new Mazda CX-5! With Royal Auto’s pricing and Sierra’s trustworthy service, there is no reason to shop anywhere else! Thank you Sierra and Royal Automotive Group!
Bought a used car. Came from out of town and drive 100 miles to dealer location. Everything went well with the purchase. Financing agent explain all the details of the sale. We felt no pressure and was dealt with honestly.
My sales person ( Athena ) was extremely pleasant and helpful to deal with. Her professionalism at Fremont Mazda is an asset to your dealership! I will come back in the future when I need to purchase another vehicle....
Our experience at Boardwalk Chevrolet last month was exceptional. I walked in knowing the model I was interested in, but none were in stock. Within moments, Ben found the exact car I wanted at another dealership and made a trade so that the car I wanted would be available the following day. Ian made the trip and took good care of it along the way. When it came time to complete the paperwork, Ian was efficient, thorough, and made the process as painless and hassle-free as possible. A tiny ding in the door was taken care of quickly and was done well. They have a friendly, responsive, and capable team at Boardwalk Chevrolet. I am a completely satisfied customer and will return when I'm in the market for another Chevrolet vehicle.
they keep working until it was just the way I had asked above and beyond and they did it with a smile the stingray is my baby and they treated like it was there baby too
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