Used Volkswagen for Sale in Chicopee, MA

7/1/18 When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Dan brought my wife and I to the Forester we found on Bertera's website. Dan knew most of the history of the car even though it had been in the lot for a few months. Dan then introduced us to Rich Santoni who knew even more about the particular Forester we asked about. Rich answered our questions and he immediately set up a comparison test drive for us in both a 2015 Forester and a 2015 Outback. Rich left mid week on a well deserved vacation and introduced us to Joe Bucko over the phone to help with any further inquiries. Both Rich and Joe from the Sales team answered every question we asked with no hesitation. If they did not have the answer at hand, they found out within minutes. Ashley from the Finance Team helped us make the best choices based upon our needs as we described them to her. Ashley utilized her extensive history in her role to explain the pros and cons of each option we considered. This was the most relaxing experience I have ever had spending a large sum of money in less than 2 hours. (My relaxed demeanor was commented upon by one of the staff members.) A testament to our experience with the great people at Bertera Subaru.

This vehicle has much more space than my previous Highlander, very comfortable on long trips, 0 complaints after a year of ownership, can't say that about other new cars I have owned. The only down side is the 20 mpg it gets, but is comparable to other SUV's in this class.

I recently participated in a buyback of my 2014 Jetta TDI and a purchase of a new 2017 Golf. It was a positive experience with some snags along the way. In the end Melanie Zoelck emerged as the most competent person I have dealt with in my 3 years as a customer of this VW dealership. Not only did she help me process the buyback, she actually also sold me my new car, even though she is not a salesperson! But she seems to know everything there is to know, and when she doesn't, she knows what questions to ask and where to direct them. Melanie did not waste a single minute of my time, and treated me with straightforward respect. It was a very easy transaction, and I loved it when Melanie walked me through the details of the car. She knew how every little thing worked and she seemed to be enjoying showing off the car. I got the sense that she really believes in the brand and in the product and that gave me an extra boost and confidence in my purchase. I also had a nice experience with Myron Callender and with Eric (last name?) The person who processed my loan was A-OK as well. I will not mention a couple of other people whose hard-sale style I did not need. They should take a page from Melanie's book. Treat me with honesty and dignity, without playing games, and I will stay a loyal customer for the foreseeable future. Thank you!

I searched for and researched many mid-sized suvs and came across the Atlas not remembering VW now made one as well. I will have to tell you it surpassed my expectations and checked off all my needs flawlessly! I needed a family car to fit 2 car seats and 4 adults without being cramped and this works amazingly! The captain chairs give the car seats room to maneuver around, front and back since the whole seat raises not just the back! It has all the top safety features I was wanting plus the interior is just beautiful! I feel so proud of this car and can’t wait for many years in it!

I have had many interactions with car dealerships over the years and for the most part, I have not had too many regrets. However, when a dealer exceeds my expectations as was the case with respect to this dealership, it leaves a positive impression in my mind. Grant Goodwin has been in car business sales for many years and I have complete faith in his professionalism and fairness. He found the car (2017 Volkswagen Tiguan) my wife was looking for and we went with his recommendation to take a look. The dealerships slogan is "your going to love it" and they certainly live up to that motto. The transaction, negotiations and support staff across the board do their job...and they do it well!

Roomy, comfortable, easy to handle, plenty of power on this FWD SE. Lot’s of features for the money with a high safety rating. Farfegneugen for sure.

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

The car has a lot more pep than i was expecting. Comfortable, fun to drive. Purchased car for my daughter to drive, she loves it

This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!

This acr met all of my needs. It has plenty of legroom in the front and back side. It has Bluetooth.I really like the looks of this car

Buying through Carvana was one of the best transactional experiences ever! I shopped for several months, test drove several cars to understand the models and features I was looking for. Then, boom, the car that matched come up in my search and I pulled the trigger. Within minutes, I had a value on my trade-in, purchased the car, (to include a very well priced extended warranty), and arranged for financing it through the Carvana website. And, while that was a very easy, non pressure experience, what made it really special was the delivery. Rachel, the Caravan rep, called me the day before the delivery to confirm, then called while in route to be sure not to leave me hanging. She was right on time, professional, and extremely upbeat. I had a genuine feeling that her priority was not only to deliver the car and pick up my trade in, but it was to make the final part of my experience a pleasure as well. Rachel was extremely knowledgeable of the process and did an excellent job of assuring I was informed of the "7 day, no questions asked, test drive" as well as the final paperwork to be processed. A few signatures and the trade-in was her's and the keys to 2014 BMW 535 were in my hands.

Being a 2.5L, I-5 engine, it is powerful. The interior is quite nice. Heated seats, defrosting side mirrors, navigation system, moon roof, and steering wheel controls are excellent. I'm used to Honda Civic sized cars, but this car is not too much more bigger than those. It still has plenty of interior room along with an arm rest/cup holder combo in the back. The trunk is extremely roomy too. My only complaints with it are that the cruise controls are on the signal light switch, there is only one trip meter (instead of A and B trips), and the windshield wiper blades cannot be pulled up off the windshield in preparation of snow. Had it only for a few weeks, but I love it. Stylish, powerful, and the extras are worth it. Also, the analog clock amuses every now and then. Totally unnecessary but it makes it stylish.

I bought a used 2017 GTI through Grant, who is by far the most professional, forthright and genuinely friendly person from whom I've ever bought a car. I originally walked in being interested in a completely different car (used BMW), but wasn't so into it after taking it for a drive. I wasn't sure where to go from there, but, in no time and without being pushy at all, Grant got me into a car I'm now really excited about. Truly excellent and communicative the whole way through. This was an enjoyable and easy process, thanks to Grant and also to Greg, who handled the paperwork and was very helpful and easy to work with. From here on, I'm recommending these folks to anyone at any opportunity.

Been having the atlas for a little over a year now (19,800 miles) has been a great family hauler and really reliable. From all the research I’ve done the vr6 is made to go well past 250,000 miles and paired to the aisin 8 speed transmission that has proven to be reliable as well is comforting .

I've had my '06 Jetta serviced here since the dealership opened, but this is my first time buying a car here. Great experience! I took advantage of a sales event where I received an extra-good trade in value for my '06 and a Loyalty discount on my gleaming, ravishing 2017 Jetta SE. Keith Natale, my salesman, had an encyclopedic knowledge of the vehicle, a no-pressure approach and genuine charm. Everyone I worked with welcomed me and helped me through the process. Thanks to the great web site, I walked in knowing exactly which car I wanted. My best car purchase ever!

I have owned Chevrolets, Pontiacs, Oldsmobiles, Buicks, Cadillacs, GMCs, Fords, Lincolns, Plymouths, and Infinitis. The Volkswagen CC I currently own is, by far, the nicest car I have ever owned. I love the performance, the convenience, the economy, the efficiency, and the styling of the CC! People stop me, from time to time, and ask me about the car; they’re attracted to it’s looks and styling.

Dave had the car I had been looking for. We spoke about the car, he offered his thoughts on a few others he had on the lot. I test drove the car and after talking with Dave, was confident in my purchase. Will shop there again when I need another used car for the next kid. Thanks Dave.

the performance of the manual transmission is fantastic. Rare find!! I would highly recommend this car to anyone , particularly at the price. A true collectors item

I went in looking for a cargo van that would pull my trailer they were super helpful by explaining the 150 250 and 350 vans ability to tow, made my buying easy, very helpful, if you're worried about dependability, don't, they offer bumper to bumper extended warranty so you'll have no worries, in my search for Vans this place was the only place I felt was out for the customer and not for themselves, they didn't care if they sold me a vehicle or not he wanted to be sure that I was going to be happy with my purchase, too bad I can only give them a 5-star rating, very knowledgeable of their large inventory, I sent one person who bought a vehicle and I will continue to send people to them, thanks Tom for your help and honesty in making it easy and worry free to own a used vehicle. Pat B.

This car is a sexy little SportWagen it is great to look at it and drive it has a huge panoramic roof great looking wheels and just an all-around amazing car I absolutely love it

On 1/27 We went to North Bay looking to upgrade from our 2009-A-4 Salesperson Meghan was great, knowledgeable and friendly. Amazingly there was no hard sell. We selected the veh. we wanted and Meghan told us that this would be the worst the veh. would appear. We picked up our A-6 on 1/30 and we're quite surprised to see new tires,brake job,mats and oil change on the veh. Are you kidding me!! We would have bought the veh. as is. Was I ever surprised. Did I mention the wax job!! I know these cars aren't cheap. But what a great car and great service. If you want to buy a luxury veh. go see Meghan @ North Bay and you not be disappointed//////////////

Over all we love it. I have owned many VW's in my time. I was a bit sad to see them dumb some of the quality down in this model / year. For example the carpet is really cheap, not sure how well it will wear over time. The difference of quality between my 2012 Passat and this is noticeable for sure. However, the usability of the car itself really is great. Kids and great dane fit great.

I don’t typically write reviews (good or bad) so if you are reading this then you know the experience was over the top. When it comes to spending my money, I look for quality, service and personality of the person(s) I’m dealing with. I have to say Jon, Derek and staff have my 5 stars. I traveled 2 hours to North Bay after dealing with my local Audi dealer for a long period of time to no avail. I knew what I wanted before I arrived; model, color and price. Traveling with my wife, son and two large pit bulls, our arrival was greeted by Jon and the car ready to be test driven. The dogs were given a warm welcome with the run of the place. With that said the black Audi Q5 wasn’t what my son and wife wanted. At that point Jon was put thru the test. The hunt for the car was on and Jon was with us every step of the way. We must have looked at 10 different cars. I thought for sure Jon was going to get upset with us. His disposition didn’t change from the time we arrived to the time we left. We finally agreed on a white Q5. The buying process was easy. The price you see is the price you pay NO bargaining. I tried unsuccessfully. He gave me what I wanted for a trade so I was happy with that. With that and a small deposit I was a new car owner. They do offer financing but it was easier doing that at my home town bank. Two days later I drove back and picked up the car. I spent 10 minutes to sign papers with Dave the finance person. Dave showed me the different extended warranties but did not push any of them. I have to say it took me longer to register the car than to purchase it.. Thanks everyone for a great experience!

I would have no hesitation in recommending this car vehicle to anyone. Great handling in all weather. Awesome comfort at a very realistic price. Compares favorably to all luxury brands.

I was searching for a Audi A4 with a manual transmission which are becoming harder to find. A coworker recommended North Bay Imports. I was a little nervous since I always bought new or certified from an Audi dealer. I may never buy a car any where else again and HIGHLY recommend them. The car was perfect and delivered with new tires and brakes all around. Financing was easy and the rate very competitive. Their selection is impressive and of very high quality. Everyone I dealt with was professional and friendly. The fixed price policy bothered me at first and I tried to negotiate but Jon held firm on his price. After seeing the car and the delivered condition I fully understand his price and I feel I got a lot of car for the money.

Been a great car and have put 140k on it so far in MN. Lots of miles left going to keep it to 200k. Buy one!

This car has been reliable for the last 4 years, never had any issues regarding engine or performance. Was driven longer distances, which increase lasting time of engine.

Car from Mike and Tony’s was reasonably priced and we received an acceptable offer on our trade. This was the most seamless auto transaction ever!

This car met all my needs. Right size for me and my son . Rides smoothly and I like the fact that it’s made out METAL BECAUSE I AM NOT A FIBERGLASS PERSON. Just what I wanted .

Tony Colasacco made my visit and the recent purchase of 2017 Nissan Rogue a rewarding and enjoyable experience. He was very knowledgeable and thorough and consistently provided available selections until I found my pick. I truly appreciate his no-pressure sales approach. I will be buying again!

This car met all my needs , reliable, stylish and efficient . I love all the features and technology this Vehicle Is equipped with And space it provides.

I had been looking for a car for months and after as much searching as I could deal with I finally stumbled onto the one I had been looking for. The sales team, Brett Bauer specifically, were very willing to work with me throughout the whole process. Great overall experience for a first time buyer.

The color is a beautiful blue. The silver accents just make the car more beautiful. I love how roomy the vehicle is. The sound system is one of the best that I have heard. I love the steering features. We argue over which one of us gets to drive it.

My husband and I are no strangers to car buying. Due to lifestyle changes and a love of new cars, we've shared 7 different car buying experiences in our 13 years together. Gengras Volvo has definitely topped the charts of all of our experiences. We were drawn to Volvo after a friend raved about the safety features and reliability she had experienced with her Volvo SUV. We chose Gengras mainly due to the convenience of the location and we certainly made the right choice. The no pressure, relaxing and sophisticated environment of the showroom was immediately comforting. Vecdet was our salesman and Allen was instrumental in the transaction as well. I cannot say enough about the professional and kind approach displayed by everyone that we encountered. On the day I picked up my new car, it was covered inside the showroom. Vecdet and another associate unveiled it for me, I felt like a celebrity. Vecdet went on to spend a generous amount of time walking me through all of the features of my vehicle as well as guiding me on canceling the registration on my former vehicle. He had all of the answers to my questions- before I could even ask them. I've owned the car for 3 days and have been contacted by phone and email- simply to say thank you and see if I am happy with my purchase. Vecdet has also encouraged me to stop down if I have any questions about my new vehicle. Up until walking into Gengras, I had always felt like a walking dollar sign whenever I entered a car dealership. This couldn't be further from what we experienced during this transaction. I highly recommend this dealership, and while I'm at it- Vecdet. He was beyond wonderful to deal with.

This is a perfect fit for me. I was pleased with the reviews for safety and performance, and have not been disappointed yet. It handles easily and is very comfortable. I wanted the SUV option of replacing my car, and find that the Tiguan is not top-heavy, nor too low to the ground. I love the good gas mileage and smooth performance.

I needed some work done on my "play" car, and took it here because I trust them. It was ready a couple of days later for a fair price. No muss. No fuss. I haven't, but I would absolutely buy a car from them. Father & son are both good guys that aren't going to jerk anyone around.

I was looking for a car that was reliable and good on gas milage, as due to working 7 days a week I need a constant transport to work. This car filled that and then some. Incredible interior, not too cluttered instrument panel and lots of head and leg room (I'm 6'2 and 350lbs). The seat is a small tiny bit too narrow on the drivers side, but definitely not something I'd subtract anything for given my own size. And just that little bit difficult to get out, but again... not a fault of the vehicle. Quiet too, with very little road noise and engine noise coming into the interior. Very stylish on the outside, even for a small compact car. Clean lines and a classic look with nothing cluttering the front of back like you see on some newer vehicles. All in all, and incredible car. I've only owned it for a few days so far, but they are known for being very reliable and I have yet to have any issues with it. I'm expecting many years of driving to look forward to.

Bought a 2007 Forester from Vernon Auto in September. It was no pressure purchase. Al let me take my time making the decision. The AC compressor was shot and it was replaced before pick-up. About 3 weeks after taking delivery one of the transmission cooler lines blew. The car was towed back to Vernon Auto. They fixed the line without any questions at no charge. Since then I have periodically taken the Forester (and my other cars) to them for service. They have been fair and provide good service. It was a high mileage vehicle when we bought at about 160,000. It's needed few things here and there, but we have put about 50,000 miles on it over the past 27 months -- with just a few reports. My only complaint about the Forester purchase was the car had not been cleaned very well before pick-up. When I'm in the market for another car I'll be giving Vernon Auto a chance to earn repeat business.

This car is excellant. The gas mileage is great and the Fender sound system is phenomenal. For such a small car the interior is very roomy.