Volkswagen for Sale in West Springfield, MA

Thankful to Luis Velasquez for his professionalism! Great job all around! Thank you Amber Brainerd and Chris Patrick. Great dealership and great service!! Highly recommend it!!

I bought a Fiat 500x from this dealer. They gave me excellent service and Alex J was a very knowledgable salesperson. The car is top quality, smooth driving, and very well crafted.

Calling in to speak with anyone in the service department is nearly impossible. I called several times and left messages, and never got a call or email returned. Also. I know that accidents can happen sometimes, but because the service person broke something while rotating my tires, they had to keep my car for an extra day. The folks that work here are very nice people, however I just don’t think that it makes up for the chaos that happens behind the scenes. Also when I purchased my vehicle from this dealer, they assured me that my car had been maintained and serviced by Hoffman Audi for the life of the previous owners lease... however, when I asked recently when I came in for service, they could find no record of my brakes ever being serviced, Which is a big problem for me as we specifically asked about the brakes when we purchased the vehicle. This was the second time that I had my car serviced here.. the first time was literally DAYS after I purchased my vehicle - the wheel bearings were shot, making a very loud humming noise. I just have not gotten good vibes since my initial purchase. I will likely never purchase a vehicle from this dealer again, which is unfortunate because I love my Audi.

Just picked up my 2018 Volkswagen Tiguan and absolutely love it! Thank you to the staff at Langan VW Tyler, Brandon, Steve and Troy always friendly and helpful. This being my fourth car from them always make the experience a great one!

Bob Johnson is a total class act. He treated me very fairly. More importantly, the car was for my 19 year old daughter. Bob took the time to answer all of her questions. He went above and beyond to make her feel comfortable. Overall, it was a very, very positive experience.

The staff at Gene Langan Volkswagen were outstanding. From the moment I walked in there to leaving in my new SUV I was treat great and had wonderful service. Thank you for making the car buying process so easy!!!

This is a great dealership! Dan was easy to work with and got us a great deal on a new lease on the Atlas! We will definitely be back and have already recommended them to our family and friends!

I had an exceptional experience buying a used car from Gene Lanagn VW! Everyone I interacted with was extremely knowledgeable and accommodating, without any high pressure vibes. I will definitely continue to give them my business and send others their way!!

Everyone was really nice and laid back and still very professional. I am extremely happy with my experience. Thank you Tyler and Frank. The facility was very clean and unique.

I just leased my first car and my experience was awesome. The staff, I interacted with - Chris, Steve and Frank were extremely helpful. The facilities are clean and friendly. They took all the time I needed to go through all the functions of the car. Very thorough and very friendly!

[B]First Impression[B] - Gene Langan Volkswagen is exactly what a car dealer should be. They have competitive pricing, excellent FRIENDLY staff, and an amazing facility. I found my 2015 Tornado Red Golf TDI in December and called them up right away, Roger Saldi set me up to come down and see the car that week. It was a bit of a drive and we got there in the evening close to closing time but that didn’t matter. Roger greeted us and made us feel as comfortable as possible offering drinks, snacks, etc. We then went for a test drive and conversed about cars since we are both enthusiasts, Roger then took us to the museum/showroom so that we could see the car under bright lights to address any concerns. The car was flawless and we were extremely happy so we placed a deposit. We had to wait for the title to come in from VW which was ok since these are the last of the TDI’s being sold in the U.S. This part of the experience is the most important because I didn’t feel pressured or annoyed which is why people hate buying cars. [B]Delivery[B] – I took delivery of the car shortly after the title was received, this was an AMAZING experience. After signing for the car which was smooth, easy, and welcoming as usual. Roger took us back up to the museum/showroom which is where you take delivery of your new vehicle. Roger introduced us to the owner’s son who gave us a fresh local beverage from the tap! Then they teach you about the car you just purchase, being enthusiasts there wasn’t much to learn for us but it was still a new take on buying a car and was a great experience because I did learn a few things. After everything we finished up our beverages and enjoyed the amazing museum full of antique Volkswagens, Porsches, and Karmann Ghia’s. THE BEST PART – The smallest yet my favorite part was the fact that they filled the tank for my drive home. This is something dealers used to do, it’s sad because people spend so much money on cars what’s $30? The car was literally on empty when I saw it the first time, wow what a surprise, it’s the little things. [B]30 Day Review[B] – Our purchase was nothing short of spectacular, being a TDI that sat for a long time before being resold due to Diesel Gate we ran into a couple minor problems. I gave Gene Langan a call and they told me “We stand behind our cars, bring it down and we will take care of it”, that they did, without question, an amazing experience overall and I will recommend this dealer to anyone. Thanks for everything guys, hope you have a Porsche location because that’s next in my future. Cheers

Fourteen years ago, we purchased a VW Passat. Not only we loved the car, but also we relied on the expert and transparent services by the Service Department Staff, including Chris and Troy. At 230,000 miles, it was time to look for a new car. We worked with Bob Johnson, who patiently spent a total of six hours with us, learning our needs, offering suggestions, handling the purchasing process, and orienting us to all the functions of our new Golf Alltrack. If you want to buy a car from your neighborhood dealer, who knows your needs over the years, and who will always give you a loaner when your car is in service, and who is sincere and transparent, and who will shower your dogs with love, Gene Langan Volkswagen has the leadership, staff, and facilities to deliver them to you. We have chosen Gene Langan for these personal touches and qualities. They will have us for the lifespan of this new car!

This is the third car I have purchased from Langan Volkswagen. As always the sales and service staff are friendly and extremely knowledgeable. I really appreciate the time they take to review all of the features before you drive the car off the lot.