Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
I first off want to start off by Saying Max Moyer who works in sales is the real deal convinced me to switching to BMW from Lexus he is the most detailed and knowledgeable about BMW cars and does everything to make the process of buying a car quick in easy I spent a total of 2 hours buying my car. The car looks amazing and I am so happy for the price I got it at. Thank you Max and BMW of Silver Spring
BMW of Silver Spring is a top notch facility with excellent client advisors. I had an awesome experience working with Lonnie Overby. He was honest, accommodating, and worked hard to get me into the car of my dreams. If you’re interested in a BMW and want a pressure-free buying experience, ask for Lonnie.
My overall experience at the BMW Silver Spring, MD dealership was exceptional, professional, pleasant and courteous. My salesperson, Karen, is outstanding. Karen was attentive to my needs, diligent is assisting me with my finance options and providing me with access to additional funds to offset my monthly payments. Karen was both professional and courteous. It was a pleasure working with her and I plan to work with her again in purchasing my next BMW.
Tommy is such a wonderful sales man. He saved me from going back to a headache. This is the second car he has helped sell me and I couldn???t be happier. Please go see him if your in a sticky situation. He will do what???s best for you. I promise.
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
Giselle Pearson was my sales person. Her customer service skills were excellent and provided upmost attention during my test drive and negotiations. Everyone at Passport was very attentive and professional during the sales process. I look forward to having Passport service my X5 for years to come.
I purchased a BMW remotely, actually sight unseen, and although I was quite worried about the process and the risk, it was a great experience. Giselle Pearson was my Client Adviser and she answered all my questions and researched features and options for me. Most importantly Giselle was a pleasure to deal with and made the process seamless.
I would highly recommend Passport BMW and Giselle Pearson.
I had a great experience at BMW of Alexandria; i was referred by another prior customer to Osman Aberra after totaling my car - right after getting out of the hospital. I didn't even know i wanted a BMW but the customer serviceattention to my need and concern was stellar. They were mindful of my wallet, and helped ensure i wasnt making an impulsive purchase--but took the time to educate me on the merits of the cars without rushing me or making me feel pushed. Several emails, even more text messages and 2 test drives later....i took my new X2 home. Everyone there was awesome-polite, helpful, courteous and professional
My wife and I found our visit and subsequent purchase of a vehicle from Catonsville's dealership to be easy and timely. Client Advisor Harold Blackwell was so helpful, professional, courteous, and knowledgeable about the cars and buying process. Harold is the type of person I would recommend to others when purchasing a vehicle from your dealership.
The ladies who greeted me were courteous and efficient. Harold Blackwell was informative and listened well. He explained the features and benefits of the car without overselling. I would definitely recommend working with Harold.
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