Used 2022 Ford Escape for sale near North Reading, MA

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

Love my 2022 SE PHEV. Purchased from Carmax. Comfortable cloth seats, rear seat legroom is great, electronics are way above average especially the iPhone connectivity. Large cargo space behind rear seat. Nice looking 18” wheels. Have only purchased two gas fill ups since Oct 2023. I really have no complaints.

Very helpful and knowledgeable. Prices are extremely reasonable compared to the dealers in the Northeast. The inventory was very large with many options.

I have no had this car too long. So far, so good. But I have owned previous Escapes. Lots of added features on this one!

Purchased my second vehicle with dealership and Mike Howard in sales and the finance team make the process easy. Treat you like family. The service department also make you at feel at ease and will keep you coming back as a return customer.

I purchased new nine months ago. No problems. Lots of good options. Good mileage. Up to 35 mpg on highway using cruise control. Acceleration is excellent. A lot of room for a small suv. The only thing I don't like is the dial shifter. I prefer a stick. In my opinion this is an excellent all around suv. It doesn't do everything and it doesn't please everyone but show me a car that does. I would recommend it.

Really good mechanics did much prep work, And Bill Murphy got me the monthly payments I was looking for. The owner introduced himself which I thought was nice. And all other stayed after hours to make sure all the paperwork was completed.

I’m really enjoying my 2022 Ford Escape SE more than I expected. This SUV is new to me having purchased “used” at 4500 miles just 3 weeks ago. It’s mainly used for my work commute. We just finished a trip we take several times per year and what comfort and performance! The several drive modes - normal, eco, sport and slippery roads - really make a difference in response, feel and performance. I used eco mode for the 350 mile trip home and confirm an incredible range of well over 500 miles on a 16 gallon tank. This is not a hybrid! This shreds the performance of our well-liked 2015 escape that gets about 350-400 mile range on the same size tank. The turning radius of my 2022 is noticeably improved over our 2015 model. The headlights with auto high beam is a real treat too. The heated seats are excellent & improved over our 2015 for fast heating & comfort that goes beyond the seat to the seat back as well. I’m looking forward to owning this SUV for many years.

This is the second car our family has purchased from this dealership and Case. We had a great experience the first time and he followed up with another great experience. Everything was easy and Case goes out of his way to make you comfortable with the process. The whole team is very friendly and helpful. We would definitely recommend them and ask for Case.

I don’t like purchasing vehicles but it is a necessary evil. Anthony was great and made purchasing a vehicle for my daughter easy. Especially following up with us after the sale which is nice.

Love that the sales personnel are salaried & not following you around or pushing you to purchase a car.

Very easy to deal with and no gimmicks. Dave was a great sales. Person in the staff was all very friendly. In and out quickly.

Stoneham ford is a great dealership. I bought my stang from them in 2008 they have been my go to team since then. Oil changes etc.

Best Ford Dealership I have been to in 19 years. Stop in and see Mark Diamond! Excellent Sales Rep! Kuddos to Mark, Sales Mgr. Les and Dillon in Finance!

Leo Kerivan and Brittany Stevens combined efforts, provided the most comfortable car buying experience my wife and I have had. They made it easy to understand the entire process . I picked out, test drove, competed the financial and drove my new purchase home in around 4 -5 hours.

always happy with the service and people .go over and above for the customer. Have never had a problem. there seems to be little or no customer service today except for Granite Subaru. Service department and Jamie were wonderful made me confident about driving will always be my choice. will recommend them to my friends.

At 65, I?ve bought dozens of new vehicles over the years. I?ve learned to stick with good dealers when buying and servicing vehicles. ?Good? means honest and capable. Acton Ford fits both for buying and service. That?s why I have been using them for over 20 years. Saves time and money and stress. They get it done right when I need it done.

Customer service is always great and the service performed as requested.

Miguel was excellent Timely fast repair Very courteous Great experience Felt guilty I just picked up my ordered ranger from Best ford but now I have a new dealership for the future

David Hernandez always go far and beyond in customer service by making sure that I make a appointment at the best day and time according to my schedule which is beneficial and I always leave the dealership happy after his service has been provided. I bought my car in for some repairs and the process was easy and fast. My car has been repaired and looking brand new again! Thank you David!