My truck was in the shop longer than stated. When I returned the loaner vehicle, the service technician inspected the loaner vehicle with a fine tooth comb before giving me the keys to my vehicle. I had left some papers in the loaner so I went back. There was a gentleman returning a loaner and picking up his vehicle. The service technician asked the gentleman was everything ok and is the tank full. The gentleman said yes. The service technician handed the gentleman his keys and said thank you. The service technician did not inspect this man car before he was given the keys to his vehicle. Maybe because I'm a woman? Maybe because I'm an African American? Not sure, however, this didn't sit well with me.
We could not be happier with our purchase and the service at Chignoli. We worked with Gregg and he was great. He answered our questions whether we contacted him via phone, email or in person. Great local service, which is how we try to shop...Locally! We will continue to buy from Chignoli, this is our third purchase with them.
We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!
Two sales consultants did an excellent job - Jim and Jorge. When I called about a particular used car I'd seen on Carfax, Jim took the time to make and email a video "tour" of the car for me. When I arrived from out of town, I stopped at two dealerships. My experience at Max Madsen's was great and far surpassed the customer service at the other dealership. Jorge was there to answer questions about the car. He allowed me to consider the car without the dreaded pressure one sometimes gets at a car dealership. Following my purchase, Jim followed up with a thoughtful email welcoming me to the Max Madsen "family." With sales consultants like Jim and Jorge, you can't go wrong!
The use of the internet will lead you to The Car Store located in Aurora, Illinois. Daniel has the availability to locate a fair loan for you once a selection of a vehicle has been made. He listens to any concerns that you may have with the vehicle and will take the necessary steps to correct them. In our case our travel is an hour and half from his store but the time is well worth it. This is our second vehicle and each time Daniel was true to his words. Impressive person and Dealership. Wish he was located in Rockford, Illinois.
Car buying has always been a nerve wracking experience for me. The sheer number of decisions to make, and the fear of making a poor long term decision have always made me shy of vehicle lots. The salesperson was really an advocate for my investment-kept an eye out for my price range, and gave me full disclosure on vehicles.
I drove off the lot in a fantastic pre-owned vehicle with zero worries, and zero fear. I felt I received more than just a means from point A to point B. I received peace of mind, and a sense of trust-that I can always turn to Terry's for anything I need!
Special thanks to Janet for being so wonderful!
I WALKED IN WITH MY HELMET AND FLAK JACKET ON, EXPECTING THE USUAL DECEIT AND TRICKERY THAT UNFORTUNATELY ACCOMPANYS CAR BUYING.. WELL, AFTER A FEW HOURS WITH BRENDA LAWLESS, I REALIZED THIS DAY WOULD BE DIFFERENT. HER PROFESSIONALISM, HONESTY, AND DOWN TO EARTH INTERACTION WAS A PLEASURE. NO GAMES, NO MAGIC ACTS. STRAIGHT UP NUMBERS, AND AN HONEST EFFORT ON HER PART TO ASSIST ME IN OBTAINING FORDS VETERANS DISCOUNT. SHE WORKED PRETTY MUCH AROUND THE CLOCK ON HER OWN TIME TO HELP SOMEONE SHE NEVER MET BEFORE. THE RESULT ? A BRAND NEW FORD F-150, AND A BRAND NEW FRIEND ! PAINLESS AND A LOT OF PRETTY GOOD LAUGHS..........SEMPER FIDELIS, JERRY FARRELL P.S. MIKE WOODS CAME IN THE NINTH INNING TO SEAL THE DEAL WITH HIS USUAL COURTESY !!
This was my 2nd purchase at Terry’s and I can’t imagine going anywhere else! Always so accommodating and they go above and beyond. Being that I sold cars many years ago I know that it’s sometimes hard to find a reputable and trustworthy dealership. I always recommend them highly. Thank you!!!!
Great place to get a car I was in and out in under an hour I bought a used 2007 Ford f150 it was a great choice great place Brenda and Woody took care of me without a hassle I would definitely recommend this place to anybody that is a Ford lover go out to delong and get a Ford what are you waiting for you deserve it you won't regret it what are you waiting for
Just picked up a new 2019 Chevy Equinox from the only salesman that gets my business (Tony Volturo)! I've lost count on the number of Vehicles I've purchased from Tony but the process is always a breeze and I'm in and out with the best possible deal every time so I will be a customer for life!
I came into Infiniti of Clarendon Hills looking for something new, and a break from the Lexuses and Acura???s I had previously driven. I met Bill who showed me the new QX50. It looked good, drove great, and has the most comfortable drivers seat I???ve come across. Bill is a pro who helped me get a good deal on a brand new vehicle. I???ve bought over 40 cars for family over the last 35 years, I???d recommend the QX 50 and Bill highly.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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