Recent Service Visit
December 3, 2018
I did not buy a car or truck from Franklin Sussex Jeep but was considering trying them out for service. When my pre-owned 2013 Jeep Wrangler Sahara 4 door had some challenges with the heating system and what I perceived was premature valve tapping sounds for a Jeep with 80K miles on it I took it to them for a free estimate and review. They diagnosed the tapping as some rockers and lifters that needed replacement which they were able to cover under the original power train warranty. The heating system was going to be dramatic, replace the heater core and other work along with it. They did some work under powertrain warranty and then got the factory involved because there is some history with jeeps of this age needing premature heater core replacement which we had noted bringing it in. They were able to get the factory to authorize funding a partial replacement ($500) towards the work. In the end, I feel the sevice manager and his team went above and beyond for someone coming in that did not buy the truck from them and was just looking for a good service experience. I felt they were fair in how they charged. We are very satisfied with how FS Jeep handled everything.