The process was very thorough. Everyone was friendly and helpful. My sales associate Hassan was wonderful! Made sure my visit was perfect from the moment I walked in the doors to the moment I drove off.
I purchased a CR-V to replace a previously owned SUV which was totaled in a non-moving accident. The purchasing process was smooth and painless. The dealership has a very large selection and after test driving 4 different model years, I settled on 2015 model year. The rep, Dan Aristizabal, was friendly to work with and there were no hard sales tactics. Overall, a pleasant vehicle purchasing experience.
I purchased a pre-owned BMW and their pricing was very good. The customer service was excellent and everyone was very helpful. My sales rep Karen Hernandez was nice and I never felt any pressure to purchase a vehicle. It was a great shopping experience and I would highly recommend them to anyone looking for a car.
My salesperson Karen was extremely helpful from start to finish, as were the managers Raphael and Rubin.
I live in TN, and flew to Chicago to pick up the car. Karen even picked me up from the airport. Even though I was a little tired from the flight, I didn't feel pressured into anything, and knew what the pricing details were going to be ahead of time, which is a relief, especially when investing in a plane ticket.
I just finished driving back home, and am excited to have been able to deal with FJVW, and look forward to driving my VW for many years.
I only give the facilities a 4 because they were limited in their refreshment offerings, and had no snacks. Other VW dealerships that I've visited have had a pretty wide assortment of drinks and snacks.
The saleperson and general manager Dan was very professional and worked with our credit situation to get us approved for the car we always wanted with affordable payments. Thank you for the great service!!
Debbie always takes excellent care of me and my family. She sold us our last car and was awesome. So when we were looking for another vehicle, of course I came looking for Debbie. She genuinely wants to get you the best deal and does what she can to make it happen. Thank you for making a big purchase enjoyable and easy!
I just wanted to take a minute to rate my recent experience at Hawk Volkswagen of Joliet!! If I could give more than 5 stars, I would. It was a super smooth process from beginning to end.
More specifically I would like to give high praise to my salesman, Lukas Rimas. Not only was he extremely genuine and a gentlemen to boot, but also a true professional!
All in all, I traded in my Mercedes Sedan and walked out with a Certified VW Tiguan. I would say that without Lukas’ relaxed approach and nonexistent pressure to buy, I would not have drove away with my new car. To reaffirm my purchase as well, Lukas went the extra mile a few weeks post the sale... He kept me in the loop every step of the way in relation to my cars 2nd key arriving and a minor service adjustment.
A small gesture that I will remember as I embark with all of my future endeavors with my Tiguan.
Also a shout out to Starr Lack. She made the financing and warranty details super easy/swift!! Truly a #WorkAsOne atmosphere @HawkVWJoliet
I would like to thank salesperson, Mike Gonzales, and used car sales manager, Mike Lumpkins, for making my granddaughter's dream car so affordable. Adding the red bow when she picked it up, was an added bonus. She's in love with her Beetle and we can highly recommend your dealership. L. Witek
We were treated very well by our salesman Chris and David. We received a great value on the certified car we purchased and they worked with us after the sale to make sure we were satisfied with all of the details.
I think Brandon Lewis, in service department, is outstanding. He is top notch, trustworthy, and always goes the extra mile. Great customer service.
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