I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
I worked with Jimmy to buy a used Ford Fusion Energi, and I cannot say enough good things about the car, process, salesman, and dealership. Although they made a mistake telling me I had a full warranty when I didn’t, they honored an issue I had with the car and fixed it for free. They pointed out a recall and fixed that, too. Truly great integrity, as they could have told me to take a hike for the one repair. Jimmy was very communicative and upfront. The dealer made a fair deal where both us walked away happy. If there is a car there that you like, go and talk to them. You’ll be glad you did.
The great service continues as usual. Just said car in for tune up brake job and a few other things and everything is excellent the timing was good and job was done when they said it would be. Thank you very much Jim and Jason and the rest of the staff. You have never let me down thanks again. John you have a great group.!
We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!
Looking for a car for my daughter who is finishing up her last semester of school and found a car at this dealer on CARS.COM.
I called to make sure the vehicle was still there as we live about 1.5 hours away from the dealership, spoke with Ryan and we headed out.
When we arrived Ryan informed us that there were other buyers there that had just put in an application to purchase the used car we came to see so we could not drive it, but Ryan did take us out to walk around it. We decided to wait and see what happened and Ryan provided us with a beverage as we walked the lot waiting.
About 20 minutes passed, Ryan found us on the lot and we went for a test drive. My daughter ended up getting approved on her own through Ford and she purchased the vehicle.
The car was CPO, so the process was fairly straight forward and relatively quick. We had arrived around 7:30pm and were out the door by 9:00pm with a clean car and full tank of gas.
I brought my Explorer in for an oil change and was told there was a recall due on my vehicle that could be taken care of while I was waiting on the oil change. That was so nice to take care of it at the same time.
I had a wonderful experience taking my car in for some long overdue service. I was made aware that it would take a couple of hours to complete, and I didn't want to spend all that time at the dealership. Not being an app savvy person that uses Lyft and/or Uber services, I had asked my son to take me to the nearby mall while the car was being worked on. Unfortunately, he wasn't available. He did mention to ask the dealership for a courtesy vehicle. After dropping off my car and before I even had the chance to ask about a courtesy vehicle, Jessie had asked if I would like to be taken to the mall. This made my day, much easier than filling out paperwork for a loaner. On top of taking me to the mall, they called to let me know when the work was done, and where they would pick me up. I'm so happy I purchased my car at Ziegler Ford.
Great service and a friendly environment and st...
by D.Smith from Chicago IL
November 28, 2018
I had a great experience with Kenneth Barnes as my dealer. He was very knowledgeable and patient in the process of me getting the car I wanted. Definitely ask for him when you go to Webb Chevrolet in Oak Lawn. I was there for 5 hrs and he didn't complain or disappear on me, which let's me know he was dedicated to helping find the best option for me. Thanks again Kenneth!
My truck was in the shop longer than stated. When I returned the loaner vehicle, the service technician inspected the loaner vehicle with a fine tooth comb before giving me the keys to my vehicle. I had left some papers in the loaner so I went back. There was a gentleman returning a loaner and picking up his vehicle. The service technician asked the gentleman was everything ok and is the tank full. The gentleman said yes. The service technician handed the gentleman his keys and said thank you. The service technician did not inspect this man car before he was given the keys to his vehicle. Maybe because I'm a woman? Maybe because I'm an African American? Not sure, however, this didn't sit well with me.
Ken was fantastic. He was very upfront about everything and explained everything perfectly. I felt extremely comfortable here with him! I have had very bad experiences with car dealers in the past and this was nothing like those. I am walking out totally satisfied with a new car!
I have purchased many vehicles throughout my lifetime and dealt with many dealerships. Then, about 14 years ago I found Bredemann Ford and made it my go to for service and new cars since. The service department is top notch and treats you in a professional, intelligent, and courteous manner with the best outcome I have ever had in mechanical reliability. . My go to sales representative, Paul Ipjian, is the most knowledgeable I have ever had the good fortune to provide me with exactly what I want and insure that I am completely satisfied with my purchase even years after purchase. Mr. Ipjian is Marshall Field quality without question. Vehicle service and purchase used to be a major pain, with Bredemann it is become a rewarding and pleasant experience.
My wife and I have purchased many cars from our salesman Paul Ipjian and have never had a bad experience. The entire staff from Management, sales and the service department always treat you with respect. I have had many dealings with Mr. Steve Travnik, Don Young and of course our salesman Paul Ipjian. There are numerous Ford dealers in this area but the respect and their ability to listen to our needs are one of the strongest assets they put forth. I would never entertain the idea of going anywhere else to buy a Ford. They are the most professional dealership that I have ever dealt with.
Very Easy Access, no headaches, was in for a 40K service which was performed with no issues & done timely. Also I found that if in need of parts after calling around Planet Toyota had a better price on what I was looking for & had advised on other related parts on sale. Would recommend!
Thanks again Mr. George Obas of Napleton Hyundai. This is my 4th new Hyundai. I am a very customer. I will definitely be back. and I will always recommend my friends and family.
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