Honda on Grand went above and beyond! The used car market is tough to navigate to say the least. They didn't pressure, just presented a quality product that they stood behind and Worked with us with any issues we had. So happy with our purchase!
Was approached by Freddy when we came to the dealer. He was very friendly and enthusiastic. He was helpful and easy to deal with. Time spent at the dealer was shorter than I had anticipated for the purchase of a new vehicle. I absolutely love my 2019 Forester!!
They are very friendly but I don???t give 5 star because it takes time to wait a while. Almost 2 hr for oil change and rotate tiles. I made reservation to do so. If they can do a bit faster, that would be great!
My Beetle wouldn't start. We jumped it and brought it in. Scott in Service couldn't have been nicer. He had my car looked at and a new battery installed within 2 hours. I appreciate the attentive service.
Second car purchase in the last 2 years . Great dealership all employees are very nice & polite the customer service is the best. We were lucky enough to have Mario as our salesman on our 1st purchase & happily went back to him for the 2nd. These 2 purchases were the most pleasurable we've ever had. Mario is very informative & knows the cars . Takes time explaining the features. We never felt pressured or rushed . Thank you
I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
Took car in for what we thought was alternator. Turns out it was just a bad battery. In and out quick and at we paid about $20 over what I would have paid had I done it myself and that included labor. Worth it.
Peter Demmar and Tom Dvorak are wonderful salesmen that I would enjoy working with again. They were not pushy and very accommodating at the same time. I would highly recommend anyone looking for an upgrade to their current Subaru and their first Subaru.
Ken was fantastic. He was very upfront about everything and explained everything perfectly. I felt extremely comfortable here with him! I have had very bad experiences with car dealers in the past and this was nothing like those. I am walking out totally satisfied with a new car!
Smooth Sailing with Sam, Chris and Thijs at the Autobarn
by NMott from DealerRater.com
November 25, 2018
I was interested a pre-owned Acura that the Autobarn had for sale. I had discussed the car with one of the sales managers, Jonathan, on the phone the day before, and had done my research. I called the morning of our visit and spoke to Sam to arrange a test drive. When we arrived, our salesman Sam was waiting for us, and the car was prepped for our test drive. The car was as described on their website - no surprises. We decided to purchase the car. The whole process of negotiating a sales price and valuing our trade was really easy and smooth. We never felt the pressure that is common at car dealers. Their finance person Chris got us a really good rate on our loan, even making calls to people he knows at the various local banks. We are very happy with our experience at the Autobarn.
I was looking for a used car and left with a brand new vehicle. Baha helped me find a great car for my family and budget. I appreciate the honesty and personal interest. I will refer everyone I know to the Chevy Exchange. Thank you all.
The team at Chevy Exchange were great to work with in the purchase of my vehicle. For the past year, I've been looking at different trucks, waiting for the chance to buy something once my lease was up. Rafat and the Chevy Exchange team were happy to help me prepare, and ultimately buy the right vehicle for me and my family. The finance process was easy, and Danny Trujillo, who I had the pleasure working with on the sale, was constantly making sure he helped with any questions throughout the entire process. I look forward to working with them again in the future.
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