Used Toyota Highlander for Sale in Arlington, VA

I consistently get exceptional customer service from everyone at Alexandria Toyota's service department. Their caring and professional attitudse makes it a pleasure to take my car in for maintenance. My service point of contact is Mr. Jerry Gerdes and he is absolutely excellent!!! Jerry is knowledgeable about service being provided, patient in explaining the service, realistic about the time estimates for service, informative about service changes required based on unexpected problems identified, attentive to his customers, and he is very personable. He uses these qualities with all of his customers as I have observed him for several years skillfully providing these qualities to us. He makes me feel as if I am the only customer he has as he expeditiously attends to my service requirements with the highest level of skill, efficiency, and professionalism. Jerry is the best and one of the top 3 reasons that I will purchase my next Toyota from Alexandria Toyota. -- Pat R

It is a 7 seater which I need with a large family. We have grown children and they will fit in the third row. I love the dynamic cruise control and other safety features.

Easterns Automotive Group Alexandria is excellent. I live in Florida and after a month of looking for a 2015 Mercedes Benz ML 350 with all the options for my wife, I finally found one at Easterns Alexandria. On Tuesday night I called their headquaters to make sure the car was still available. On Wednesday morning I called the local dealership in Alexandria and spoke with Mirza. He was excellent. He helped me tremendously since I was a buyer from out of state on 3 major areas. (1) I wanted to pay a small deposit to secure and hold the vehicle until Saturday when I could get to Alexandria. Mirza ran around between his manager and the finance department and continually kept me updated via text and phone and I was able to pay the deposit over the phone and secured the vehicle. (2) I was already pre-approved by my local bank in Florida for the car loan. Mirza served as the liason between me and their finance department. I contacted my banker and she spoke directly with Mirza's team. We were able to reach an agreement about the finance procedure of how my Florida bank would release the funds on the loan to Easterns Automotive when I was able to get to Alexandria. (3) I had scheduled an appointment with a local Mercedes dealer to do a pre-purchase inspection of the car prior to my arrival. After I made the deposit, I asked Mirza to take the car to the MB dealer for the inspection in my absence. On Thursday night, Mirza dropped off the car and left it overnight at the MB dealer as we had arranged. By Friday the inspection was over. I paid the dealer over the phone and received the news that the car was in excellent condition. Mirza took the car back from the dealer on Friday. I arrived from Florida to Alexandria on Saturday with my wife and all the issues were already resolved with Mirza's help. We test-drove the car and then purchased the car. Everything was addressed prior to my arrival. Dan is a tough negotiator but a really good guy. He gave us a full tank of gas and we left for the long journey to Florida. Thank you Mirza for all your help. We love the car.

this Big Suv makes me feel safer and I love all the safety features. I love the comfort of the Suv . This Highlander rates very high in Consumer Reports as a reliable, safe and a great SuV to buy and helped me consider it a potential buy which I did end up buying. Who could ask better than that.????

Nothing but great things to say about my experience buying from this dealership. Michael Davis and Julius Green helped me and were both very helpful, professional and honest. I highly recommend working with either of them. They sold me a GREAT vehicle at a GREAT price and were very up front about the price. Highly recommended dealership. My advice to Passport Toyota: Keep being up front about price and emailing out a price quote so potential customers have an actual price on paper to look at. Seeing that price quote on paper and the discount that you were offering me without any haggling (and before I even visited your dealership) is what brought me to you after visiting another dealer. I used your quote to gauge how up front other dealers were and how willing they were to be honest about giving me a good price. The other dealership that I visited was not up front with me on the price and tried to use pushy sales techniques, so I didn't buy from them. They wouldn't even talk price with me until they thought I was in love with a car they had on their lot. I am so glad I went to Passport Toyota, and that initial emailed quote is what got me in the door. Once I was at the dealership, how Michael Davis and Julius Green treated my wife and I is what kept us there. It has been three weeks since I bought my vehicle from them and my wife and I are still extremely happy that we bought the vehicle we bought from Passport Toyota and no other dealers. They are a highly recommended dealer!

Very disappointed bought top of line in model Platinum chrome but did not include automatic start or individual tire psi or specific low tire designation or automatic interior lighting when doors are open including rear hatch which at night is rediculous. Also the PCS I’m sure doesn’t work had a close call on rte 95 in South Carlolina and not so much as a waning tested it many times myself to see if I would at least get a Warning no such luck. Complained to the dealer and he said he tested it in Cruise control and since it wired in this mode the PCS IS OK . Didn’t convince me since I think there has to better way to check out the PCS especially when I had a bad experience with it but fortunately turned out fine because of my evasive action which still should have given me at least a warning because it was so close

I spoke to Jacqueline Lawson at Passport Toyota on 3/12/2016. I was online getting prices, and I entered my contact info. She called, I explained my situation to her and I did not receive any more calls from her. She e-mailed me, thanking me for the contact, and left me her info. On 3/19/2016, I planned to visit Beltway Toyota, a dealer in Fairfax Va, and a dealer in Springfield Va. I explained to Mrs Lawson that I had owned two Camrys in the past, but had never purchased a car in Maryland. I always felt I receive better deals in Virginia. I left Passport Toyota with a New Camry SE Sport Edition. I got everything I wanted on the car. I feel I received a really good price, good interest rate, and I am really pleased. Thanks to Jackie and Passport.

We chose this car over the Santa Fe and VW Atlas. Definitely better quality than the Santa Fe and better engine performance than the VW Atlas. The tech features are nice, but not better than the Hyundai tech package. The biggest surprise is how much we underestimated the impact of the HORRIBLE navigation system in Toyotas. Trying to use it is an exercise in insanity. Truly a masochistic dream. The best part of the navigation system is when it is not on. Toyota should be ashamed of it and people should be fired. I have been a Toyota supporter for years, and the Highlander is a great all around car, but the frustration of using the navigation system is killing my desire to buy another Toyota. Either build one that works or use Android Auto.

I had a 2017 model that was totaled, however my wife who was driving it did not have a scratch except the pains from the accident.All air bags opened instantly and the seat belt tightened immediately preventing her head hitting the steering or windshield. The other car was also totaled , however the other driver had several broken bones.Therefore we decided to buy the same car and same model but the 2019.

Crooked DEALER !!! STAY AWAY !!! GO SOMEPLACE ELSE !!! "The Epitome of a BAD USED CAR LOT" I purchased a 2017 Chevrolet Corvette on March 17, 2018. During the vehicle walk around, I noticed several imperfections that I pointed out to them. They (Rozell Thorne) said that they would take care of these and not to worry. All LIES!! After I got the car home, while on my knees polishing the tail pipes, I noticed that the bumper had more damage than you could see from a normal walk-around. The car had been rear ended. You could see the license plate imprints from the impact. I called Rozell to schedule an appointment to bring the car in and he did not return my calls. He finally answered the phone eight days later. Mind you, their return policy is a seven day return no questions asked. Hence, he answered my call on the following Monday. I took the car back and left it for repair. When they called me to come pick up my car the rear bumper was still not repaired. They said that they were not going to repair the bumper because it cost too much money and that they were not going to put any more money in the repair. I ask the sale manager Guy Lewis if there was someone else to talk to. He again said to talk to Rozell Thorne. I went online and found Cindy Grants number in another BBB review and I called her. She pretended to be able to resolve my issue but failed. I also talked to Cornell Cancy, a supposedly higher manage who would resolve the repair and he neglected to take my calls or return calls too. When I did reach him, he gave me another manger named Ali Uddin. But, Cornell gave me the wrong number. I called Cindy back and she gave me Ali's correct number. When I talked to Ali Uddin, he would not fix my car and stated that Easterns do not fix or repair cosmetic issues. Ironically, I took my car to Ourisman's Chevrolet for a repair estimate. After they inspected the car, the entire bumper had to be replaced. The repair cost me $2785. I would never recommend, refer or suggest that anyone in the market for a vehicle, shop at any of the Easterns Automotive Group locations. The management is real nice when they are taking your money, but totally unprofessional when you have an issue. I believe Easterns knew the car had been rear ended. They also knew how much it would cost to repair the car. They claim to sell the best used cars, that is very untrue. Easterns really owe me $2785 for the repair. Plus losses. Great experience! No hassles! Straight and to the point business action! Friendly and nice staff. They were really great with answering all of my questions and made me a great deal!

Getting used to it . Will have to play with drivers seat a little to hit my comfort zone and why are the cup holders so huge up front. ??EVERYTHING else seems great . !!

My daughter and I came into the Koons Tysons Toyota dealership on a Saturday afternoon and were warmly greeted by George Husary. His kind personality made us feel immediately comfortable. George listened and paid close attention to every detail I wanted in a new vehicle. He spent quality time with us and did not push or rush me. Despite another dealership having the car I wanted, George was not offended in the least and continued to work hard at trying to find me the exact same car through Koons and for a better price. George is a very patient and accommodating car salesman and I highly recommend him to anyone ready to find their perfect new vehicle. He will go above and beyond to find you what you want for the best deal and he won’t give up until he has exhausted every possibility!!!��⭐️⭐️⭐️⭐️⭐️

This car drives like my MDX at 20k less CV ost. V6 engine has great acceleration Handles well on snow. Interior has the finished of a much more expensive car

I had made an appt for just an oil change w/ 'Grey' on the Green team but when I arrived 40 min early, he was busy & Ben (next to him) saw me waiting, offered to write up my paperwork, & went out of his way to answer several questions he hadn't bargained for !! I ended up agreeing to go ahead & do my 60,000 mile maintenace (I was already overdue- @ 63,000- but planned that for the next time). When he offered some coupons to help defray the cost & offered a rental car so I wouldn't be trapped all afternoon, I decided to go ahead :-) Glad I did... everything went smoothly & efficiently. Ben called w/ a few "finds" & recommendations that I agreed to & the car was ready when promised w/ the flexibility to pick it up before closing. I just leave the rental @ the Dealership. Despite a $1300.00+ bill, it was a very pleasant experience. Everyone was courteous & efficient. I bought my last 2 Toyotas @ Koons in Annapolis & have traveled there (from Rockville) for service til now. More out of loyalty than convenience. I think I will change locations. Thank You ! *Also nice to get it washed free !

Really thought Toyota Highlander would be an excellent replacement for our 2011 Subaru Outback. Other than styling and 3rd row seating it fails on all levels. Not confidence inspiring in snow and ice. Annoying radar cruise. Odd unintuitive controls. Weak engine. If I'd have known Subaru was coming out with an SUV with a 3rd row we'd be happy still.

This very positive experience began with Julie, the calm, cool, collected person who answered the phone call, listened to our snow story and special disability needs, and was able to set up an appointment in less than 12 hours to check a possible cracked windshield and broken windshield wiper in our Toyota Sienna ramp van that we depend on to transport my husband around in his power chair!!!! Enter Tyler, the team manager. We were absolutely blown away with Tyler's handling of the problem. After I explained to him how critical this van is to my husband, he had someone drive to pick up the only windshield wiper available for this model/year, etc. and had the car ready for us to pick up in less than 5 hours from the time we dropped it off. Finally, the cost was a fraction of what we had expected. Noone tried to sell us a new windshield, etc. The person who needs special recognition is TYLER! He was the person who orchestrated this symphony of joy when it could have easily been a "tragic" overture. All of this happened on a Friday afternoon during the week of one of the worst snow storms in Washington DC history, which meant that we would be without the van over the weekend if Tyler had not been able to solve the problem before the end of the day. You have no idea how much this meant to our family! Indeed, it is a perfect example of "special care for someone with special needs." Thank you! Anne and Julian W.

Good looking, easy to get in and out of. I love the easy opening back door for groceries and other items. Also gets great gas millage.

I have written a review previously expressing my appreciation to my salesperson Idris! I want to now express my appreciation to his Sales Manager Donnell Denney! Idris was not in and I was directed to Mr. Denney. He was professional and extremely courteous in answering my questions! KUDO's to Lustine for hiring such competent and considerate employees!

Drives like a truck, but meets the needs of my family! plenty of space for all the kids things plus more. Very comfy and classy!

I went into the dealership to get my oil changed on my 2012 Camry. I was bored & walked into the new car area. A guy, Charles, started up a conversation with me & I told him he was wasting his time. He should be looking for real customers. He didn't walk away. He wasn't rude or pushy or salesy". He just talked & listened. A few hours later I'm walking out with a new car. They've also added in a new department that educates you on your car's bells & whistles as well as all that the dealership has to offer. I learned many things I didn't know over the last 4 years. Travis in that dept was great. My payment is exactly what I had before, got a remote starter w/ alarm, maintenance paid for 5 years, gap insurance, bumper to bumper coverage for 100k miles & more! Love it!

LS plus Trim: Plus: great comfort, beautiful, lots of room, locking glove compartment, auto trunk, front end collision prevention aid, auto high beams Minus: weird heater, heavy 2nd row, unnecessary unusable buttons meant for higher trims, terrible Navi app. No alarm available

We keep our cars for a long time so I looked long & hard and decided one the Highlander. I test drive it and thought it was the most comfortable & I loved all of the safety features!

My wife and I needed to purchase a new vehicle, after her 2013 Sonata was totaled in an accident. We decided to purchase another Sonata, and then came the hard part. We had to decide where to purchase it. I contacted many dealerships, but we ended up going with Fitzgerald Hyundai in Gaithersburg. Our salesperson, Bobby Davis, couldn't have been easier to work with. He was personable and put no pressure on us to buy that day. During the test drive he explained everything about the vehicle, even little things we didn't know existed on the car. He answered all of our questions, and made us feel comfortable. We also spent time with his sales manager, Jenna Keller. Like Bobby, she was wonderful to deal with, and helped make the purchase of our Sonata a reality. She worked with us on coming up with a price we felt comfortable with, and followed up with us during the entire process. They both made this new car buying experience the easiest we've ever had. We would recommend them and Fitzgerald to anyone looking to purchase a new vehicle.

The car meet all the needs , wonderful inside and outside , with a luxury and confort . The driving is so easy and very confortable

I purchased my new Subaru Forester in December 2015. Sales was great, not pushy, gave me a fair trade on an aging 2005 Pontiac Vibe and the no haggle price on the Forester. Service experience also great. I have been back 3x for service or repairs. Most recently Friday, 6/30/17, with Donnie V. The service and show room are under construction but the waiting trailers are comfortable, air conditioned and have bathrooms available (no porta-john). Complimentary coffee, tea and light snacks also available. The staff as always was friendly and knowledgeable. I can't wait to see the results of the construction for both service and show room areas. I'm sure it will be beautiful.

This car has met are needs so far.good leg room front and back.good gas mileage.rides like a car very smooth.running boards help with getting into car

I purchased on 10/13/18 just wanted to take the time to rate my most recent experience at Sheehy Nissan of Manassas. I give my salesman 5 Stars Marti Quraishi this was a very smooth process from the beginning to the end. I would like to give high praise to Mati he???s the Man if the year not only was he extremely genuine and a gentleman, but a true professional. I pulled up and told him what I needed Along with my current challenges and he kept true to his promise on getting me the car I would be happy with. If you are in need of a vehicle Marti Quraishi is your Salesman I see why he has the Award of Excellence for 3 years in a row and he???s working on 2019 keep up the great work! Thanks, also go out to the Director of Fiancee for sealing the deal Drew you made it come together thanks you have me as a lifelong customer!

No chance to rate properly as I was injured in accident that totaled my previous car so I'm not able to drive at this point but seems like a well made car

It took me about 3 weeks of research, before I finally went to Fitzgerald Gaithersburg Hyundai. They had a vehicle that I really wanted, that no one else had. After typing my contact information onto their website, at 8:30 pm... within 20 minutes, TAYLOR called me on my cellphone. A MUTUAL good move! I went to the Dealership to test drive my Dream Car. TAYLOR made me feel at ease, because he knew the vehicle INSIDE and OUT. FROM the Pre-Owned Sales Manager ....to the Finance Manager.... everyone made me feel confident in their integrity as businessmen.... all the way to my purchase. Down the road....I would definitely buy my next vehicle HERE!

Since my kids have grown-up, I had the need to replace my very reliable, comfortable Honda Odyssey with a more fun, family hauler SUV. Money was not a big concern, so I was shopping between 2017 Audi Q7, 2016 MB GL, 2016 Lexus GX, new Honda Pilot and new Toyota Highlander - ALL of them 7/8 seater. I know 3 of the cars are luxury but all of these cars are very close in price. Previously, I owned BMW X3, BMW 535xi and my latest BMW X5 which I sold last month and I am an enthusiastic driver. Even though I love BMW overall, the new BMW X7 was out of my reach at this point. I test drove all the cars and here is my honest opinion. Audi Q7 was great performance and fun to drive, but going in the 3rd row seat is cumbersome and my kids will not want to do it. Too many steps just to enter there - Audi do something about this? Can you not make it simpler? MB GL was nice with all features - but big, detached from road and dealer was not negotiating price. GX was a truck-like and didn't like the drive. After lot of research, videos and blogs - finally bought a brand-new 2018 Highlander AWD Limited. Absolutely love it!!! Great feature comfort, nice styling. I had dealer put running-boards and door moldings. It looks gorgeous! I would say looks are on par with my bimmer. Love the interior and the shelf is so useful. I have put 300 miles so far and it is comfortable. 3rd row access is fine and seating is comfortable. I am planning to keep the car for at least 5-6 years. I would highly recommend it to anyone!

The entire experience with this dealership from start to finish was pleasant, efficient, and fair. Although we worked most closely with Sajjad, the entire staff was friendly and welcoming. Sajjad (as well as 2 other staff members) went above and beyond to stay late and complete the purchase. Having done our research, with several other dealerships over the past month or so, we know we received a great price upfront that didn't require haggling. The 30 day warranty was an unexpected bonus and not something we had seen for most used cars. The dealership itself is clean and aesthetically pleasing, with most cars available to view indoors. Would highly recommend purchasing a car with Sajjad and his team at this location.

Very smooth ride and holds my family of 6 nicely. The model is basic, but the standard features are nice. My whole family enjoys the leg room.

I had a great experience buying a car this month. The negotiation was fair. I had some competitive quotes that Lakshman was able to work with and compete. He was able to be among the lowest and everything was handled in a patient and cooperative manner. The pickup was quick and clean with him explaining all the features of the car and their use. No sales pressure or add on's with all the costs spelled out clearly. All in all a smooth transaction and a trust that Laksham and the Stolhman staff work in with an honest integrity. I would recommend him and the dealership to anyone in the market.

This car met all my needs. Lots of legroom and steering wheel controls are the best yet. Handles well with great suspension. Looks sharp and really like the headlights and roominess inside cabin. Sunroof fun since never had one before. Really great car!!

Friendly service. Leah Fertig provided we GREAT customer service. It began with the first phone call. She explained the recall work; kept me updated on the status of repair; made recommendations of future services; and I left knowing my SUV was thoroughly reviewed. She is a great ambassador for your dealerships Service Department.

This car is just what we wanted, after test driving the other Brands this one just felt better all the way around and gets better mpg's than I had expected, we Love it.