New and Used 2021 Volkswagen Tiguan for Sale

Post Office Box ### Washington, Virginia 22747 October 28, 2016 Mr. Fawad Osmani General Manager Rosenthal Fairfax Volkswagen and Volvo 11050 Fairfax Boulevard Fairfax, Virginia 22030, My dear Mr. Osmani, Please excuse the delay in getting this letter to you. It should have been sent immediately after our last conversation, however due to the injury I suffered at work earlier in the year I have had two surgeries on my left wrist and I have been in a cast. The surgeries made me realize the dereliction of duty in not getting this letter of deep appreciation to you. When I entered your facility on July 3, I had not intention of making any decisions on my lease. Fortunately the timing was perfect in that I was able to visit with you directly. It is often said that purchasing a new car is an event that most people put at the top of their ???unpleasant experience??? list. It has been eight months since the accident and resulting injuries at work and I was dreading having to go through the lease renegotiation process. I appreciate the manner in which you gave me your complete attention and I quickly realized I was comfortable in our discussion and the numbers you were showing to me in regard to the lease and a 2016 vehicle. I also appreciate the information you were showing me regarding the TDI legal issue which affected my 2013 vehicle. Thank you for your honesty not only in word, but in deed. You showed me exact numbers and costs and were so instrumental in an easy and enjoyable transition. On top of all of your incredible assistance, you went to bat for me with Volkswagen Credit Services and were able to persuade them to waive the ???excess wear and use fee??? of $495.00. I almost fell off my chair when I heard that terrific news. Thank you again. You are indeed a 5 Star gentleman who went out of his way to waive those fees that totaled $845.00 (wear and use/disposition fee). I am so pleased with my new Jetta and I thank you for you help in every step of the transaction. It will always be my honor and pleasure to recommend Fairfax Volkswagen and I have already shared this good news with many of my friends and relatives. Mr. Osmani, there are just a few simple words that describe my experience dealing with you and your fine dealership, and all your staff: Thank you for your kindness, integrity, and honesty. Nothing more can be said because each of those words exactly conveys my appreciation to you and for you. Yours very cordially, Paul E. Hagstrom Note: In the parking lot at work someone did something to create three tiny scratches in the rear right fender. There are no dents. Please let me know the best way to handle this. Im sure it is best not to contact my insurance so I expect to pay to have these tiny dots removed. It bothers me not to drive my white beautiful Jetta in less that perfect condition.

I may call or come in with a small simple question, and it's always treated just as if it was something more serious. From not being able to decide on a new tire as opposed to a patch up and being given a loaner for the weekend to make up my mind or asking about a squeaky steering wheel which lead into discussing some dings and fender rash on my car to being offered to sand it off for a better appearance! A brovo and applause to Will, my favorite at the Gaithersburg Md service desk and a shout out to John service mgr. VW service always makes my day better!

Matt and Jose are excellent in customer service. I know I can trust them and that they will do the best for me. I really love these guys.

Everyone was terrific. Excellent customer service.

I traveled 121 miles to purchase a new car from this dealership. The entire process from price negotiation to test drive and equipment check off was done in a manner I have never experienced . All parties involved from the excellent salesman Diako,to the fellow that prepped the car were just outstanding. Would I recommend this dealer???.....a resounding YES!!!!!!

My car buying experience at King’s Volkswagen couldn’t not have been any better.....Mostly because of Ignacio Rada....he made the whole process a lot smoother. He is a friendly, upbeat, and honest person who does anything in his power to get you what you want. He does his homework telling you about the latest features of the car you might want to buy. He was always available and willing to go out of his way to work with me. Even picking me up to make my purchase. He followed me throughout the whole process making sure I was taken care of, being there every step of the way. He genuinely cares about his customers. I am sure the rest of the sales staff is just as professional. Would definitely do business with them again if I need to. Great place to buy a car.

Answered all my questions very help full and friendly , Alan Soon gave us the best deal and excellent service, excellent experience buying a new VW, Thank you , Peter & Nora

I had several bad experiences with car salesmen before I found Diako (or he found me). Diako was great, determined to get the deal done and did all he could to earn my trust. Great experience.

Daniel, our sales associate, was very friendly and helpful. He gave us an awesome experience in purchasing our very first Kia SUV. He went an extra mile of giving us a cable to connect my iPhone to the car audio system to set up the car display. The sales manager also went an extra mile to give us the special tag that we wanted as a gift from him. The overall experience was just great.

In writing reviews for King it always becomes a test of superlatives:" The best" is what I have become accustomed to using.

The customer service was great. We got a great deal on a classic VW Beetle convertible. Gary Campbell made the experience fun and easy. I love my new Beetle convertible. Best deal in the DMV area that I could find!

Terrific personalized service. Very friendly and easy-going people to work with. Worked to give me the best deal possible.

We worked with Diako to buy our new car. He was very knowledgable and helped us find the car and financing that worked for us.

Several outstanding employees at Fairfax Volvo helped resolve a difficult situation I was having with my vehicle. I had a 2015 Volvo that was purchased at Don Beyer Volvo in Winchester, VA. Over the past couple of years and particularly the past couple of months, the vehicle had multiple issues. As soon as one issue was fixed another arose. Rachel Voelker was absolutely wonderful in trying to get the matter resolved and always kept me informed about what was going on with my vehicle. She was always positive and ensured me that they would get it right. Due to having to be towed a couple of times ???after hours,??? other service department members, such as Melvin, took my calls and made sure a tow truck got to me as soon as possible. With the repeated issues, the service manager, Will Winston became involved and worked with Volvo directly to inform them of the situation and advocate on my behalf. He promised me on our first phone call that Fairfax Volvo would ???make it right??? and they followed through on that promise. Due to the unexpected repairs needed on my car, I had to replace it in order to have a safe and reliable vehicle. When I purchased my original Volvo, I thought I would keep it ???forever??? and financed it longer than I normally do. As a result, I was horribly upside down in the vehicle. Will worked with Jonathan (new car sales manager) to come up with a fair and honest deal on a new Volvo in an effort to correct the situation of the lemon Don Beyer sold me. I want to personally thank Jonathan, Will, Wayne Smith and Glester Johnson for going above and beyond to help me get out from under that vehicle and get me into a new Volvo. I have the utmost faith that this Volvo will be my car for many, many years to come. Thanks to your staff for answering all of my questions honestly and making that five-hour process not as painful as it otherwise could have been. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Fairfax Volvo.

This review is in reference to Volkswagen dealership located in Fairfax, VA and managed by Fawad Osmani. On January 3rd, 2018 I had the pleasure to walk into this dealership and received service by Fawad, Wes, Alaa, Amer and David and the staff exuded professionalism and superior customer service. Keep in mind, I delayed purchasing a new car for many years solely based on all the horror stories I have heard from others on purchasing vehicles, and having to deal with car salesmen. I have to say my experience at Volkswagen dealership and under Fawad???s watch left me leaving the dealership confident and had no doubt I made a great purchase that suit mine and my son???s needs. Fawad taken a good amount of time to explain the difference between financing and leasing a car. Fawad was able to breakdown the cost and explain every moving part of the deal. Because of his thorough explanation and based on my needs and wants, I confidently chose to finance the car, in addition to purchasing a 10 year warranty and 5 year maintenance plan. Wes taken the time to escort me and test drive the car. He patiently explained to me and on a very high level on leasing a car may possibly be beneficial to me since most of my driving will be local. Wes also explained different features the car model include and most importantly discussed the various safety features for that specific car model. Another staff member, Amer patiently explained and showed me every feature the car included as well. David assisted with the financing part of the deal and explained to me the next steps to seal the deal. He also patiently explained to me that I would need to purchase full coverage and can easily update via car insurance???s internet site. Which I have done so just about 20 minutes ago before composing this review. I highly recommend and without reservation to potential clients to browse/shop for a new car at this dealership. Fawad also manages Volvo and Honda dealerships in the same location.