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Used Ford Escape for Sale in Matteson, IL

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Used
$16,985 25,652 mi.

2017 Ford Escape SE

Good Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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CollegeCarsChicago.com
() -
(815) 534-1765
5 (32 reviews)
4 mi. from 60443
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Dealer Review
One stop shopping
by Danny K from Bento Harbor, MI
November 6, 2018
5 5 5 5 5 5 (32 reviews)
Many dealers have nice cars. Several dealers have decent pricing. Some dealers (salesmen) are tolerable. CollegeCarsChicago hav e the best of the best. We found numerous great cars, excellent pricing, and salesmen and support staff second to none. The cars were fantastic but the people were even better. I thoroughly enjoyed my entire car shopping experience with this dealership and will strongly recommend to others.
Consumer Review
Excellent mid-size SUV
by Norm W from Williamsville NY
May 8, 2019
5
Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.
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Used
$5,990 81,447 mi.

2005 Ford Escape XLS

Fair Price
  • Ext. Color: Orange
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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Joe Rizza Ford Lincoln
() -
(888) 571-3726
4.6 (1716 reviews)
7 mi. from 60443
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Dealer Review
Smooth purchase
by DEMEESTER78 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.6 (1716 reviews)
Great place I live 45 mins away and its the only place ill go to ,I dealt with Cliff Hensley and Bill Kasanitz.....i hope thats right if not sorry Bill.They were great and so is the finance dept .I shopped at a few before i made the trek and it was so worth it ,its the only dealership that told me my fathers Z plan was better then rebates they gave me respectable trade in value and for not having the greatest credit a very easy purchase ,this place gets it !! Nobody wants to sit in a dealership for hours or leave not feeling comfortable ,Not the case here in out in about 2 hrs went from my 15 to a nicely equipt.18 F150 and loved it ....Ill be back for my wifes Bronco soon
Consumer Review
Great vehicle. Be a really good first vehicle.
by EscapeFan from Prior Lake, MN
March 20, 2019
4
I bought mine used really cheap. I'm not a ford fan but I was in need of cheap reliable transportation and boy did I get more than what I paid for. Amazing compact SUV and is very versatile as well as reliable. Been cross country 5 times with it so far. 300,000 miles still running and driving great. Just normal maintenance.
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Used
$16,167 32,032 mi.

2018 Ford Escape SE

Great Deal
  • Ext. Color: Silver
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: FWD
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Bill Kay Ford
() -
(708) 392-5105
4.6 (1083 reviews)
8 mi. from 60443
Authorized Ford Dealer
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Dealer Review
Little Joe goes up and beyond!
by Ltred1986 from DealerRater.com
November 5, 2018
5 5 5 5 5 4.6 (1083 reviews)
We had been searching for a Ford Edge for approximately 5 months! We had been to over 6 dealers from near and far (farthest was 45miles). I had filled putt one of those forms on Auto Trader "Find it if this car is still available". That day I remembered filling out 2 at the same time. I received a call back from Bill Kay with in 5 minutes. Frustrated, I answered anyways. I was up front and honest and said "listen, I've met with many car salesmen. I know what I want, and I'm just looking for the right price and the right trade in amoun, because I'm upside down." Little Joe was very convincing over the phone, and at first I was very skeptical but he was so personal, so honest and willing to help I HAD to stop in and see if this guy could actually help us out. With in an hour in a half, deal was made. Price was right, it was exactly what I wanted and my trade in was everything I had hoped for. He even was able to get me from 17% to 4.0%. I couldn't have been happier! Not even a month later, we returned and purchased another new vechile! Same situation, best price great trade in value and monthly payments on the dot at 0%. I'm a customer for life! No doubt about it! I'm so glad I went to Bill Kay!
Consumer Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
5
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
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Used
$7,995 87,839 mi.

2012 Ford Escape Limited

Great Deal
  • Ext. Color: Red
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Bose Motors
() -
(708) 377-6473
4.7 (45 reviews)
9 mi. from 60443
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Dealer Review
Bose Motors, the best used car dealer ever!
by RAD from Glenview, IL
November 6, 2018
5 5 5 5 5 4.7 (45 reviews)
I just bought my second car from Bose and this is the best car dealer ever. Their cars are top quality and that is why I just bought a car for my daughter there. In addition to great quality and expansive inventory to choose from their pricing is very competitive. They seem to buy the right cars that last even though these cars are used automobiles. The first car(Lexus) I bought three years ago had over 90,000 miles and it still driving like it is new and my daughter loves her Toyota Venza. Keep up the great work gents!
Consumer Review
Easy handlimg
by SithJean from Maumee
May 1, 2019
5
This car is amazing and great. Lacks on gas mileage compared to what I am used to but handling over the winter weather is amazing. Best vehicle I have ever had for Ohio weather.
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Used
$7,895 85,245 mi.

2011 Ford Escape XLT

Great Deal
  • Ext. Color: Blue
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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US 30 Auto Sales
() -
(815) 215-2169
9 mi. from 60443
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Dealer Review
Hidden Gem
by Lou and Angela Hobson from Elk Grove Village
November 5, 2018
A little hard to find but these guys are super easy going with no pressure. They had several trucks that were from the southern region of the country. The truck exceeded my husbands expectations. Great finance rates that were better than our own bank. We will without a doubt be back when we are ready for our next truck.
Consumer Review
One of the best Ford of all time.
by MaxxxMain from Alexandria,VA
April 22, 2019
5
Great midsize SUV,great visibility ,good looking and above all it is super reliable.The 3.0L is a better choice compare to the 2.5L. The FWD is great in snow and there is no need paying extra for 4WD.
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Used
$4,895 106,996 mi.

2007 Ford Escape XLT Sport

Great Deal
  • Ext. Color: Red
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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US 30 Auto Sales
() -
(815) 215-2169
9 mi. from 60443
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Dealer Review
EXCELLENT! EXCELLENT! EXCELLENT!
by JOHN & KATHY W. from LAWRENCE MICHIGAN
November 5, 2018
EASIEST VEHICLE I EVER BOUGHT. THE TRUCK WAS BETTER THAN DESCRIBED ESPECIALLY AFTER LOOKING AROUND AT OTHER DEALERS. WELL WORTH THE RIDE TO PURCHASE A NICE TRUCK.
Consumer Review
Love my car
by Busy Momma from Nebo NC
April 18, 2019
4
Haven't yet had a car with a sunroof that doesn't end up leaking so there's that and because we bought it used the 6 disc CD player doesnt work and its ridiculous expensive to replace it so theres that....but overall it's a great car and it fits my family and all their junk so that's a plus!!!
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Used
$6,995 101,522 mi.

2012 Ford Escape XLT

Great Deal
  • Ext. Color: White
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: FWD
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US 30 Auto Sales
() -
(815) 215-2169
9 mi. from 60443
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Consumer Review
So far I love it
by Srv fan from Watertown, WI
March 31, 2019
3
Haven't had it long enough to say what reliability is but love the truck like ride. Love the features also. Gas mileage could b better but not bad.
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Used
$7,900 96,564 mi.

2012 Ford Escape XLT

Great Deal
  • Ext. Color: Blue
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Champion Motorsports
() -
(708) 392-5101
4.9 (173 reviews)
10 mi. from 60443
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Dealer Review
Very helpful
by Miguel Arellano from Harvey, Il
November 5, 2018
5 5 5 5 5 4.9 (173 reviews)
Even though I wasn't able to get anything from Champions...They were very helpful and eager to try and put me in the vehicle I wanted even though there was doubt the deal was going to happen....Tony was patient with me and did what he could to help...Thank you for your help Tony....To bad we couldn't do anything.
Consumer Review
Solid SUV with classic looks
by Jaytee from Wappingers Falls, NY
March 28, 2019
4
I was looking to replace an aging 2007 Forester with another Forester but after test driving a used 2012 Escape with the older body style and the V6 3.0 engine I began to be attracted to the classic looks, powerful engine, and overall solidity of the vehicle. So I looked around for a couple of weeks wanting the top Limited I finally settled on the XLT with V6, leather, moonroof, and SYNC. So far so good and the gas mileage is not bad. There is still E85 gas around and this vehicle is a FLEX vehicle so I could use the E85 gas but have not tried it yet. The one immediate difference between the 2012 Escape and other current SUVs including Ford's own Escape is the more truck like feel. But that's what I like about it!
PRICE DROP
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Used
$13,000 $13,500 22,256 mi.

2013 Ford Escape SE

Good Deal
  • Ext. Color: Beige
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: FWD
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Napleton's River Oaks Chrysler Jeep Dodge RAM
() -
(708) 251-0540
4.8 (542 reviews)
10 mi. from 60443
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Dealer Review
Miracle Worker!
by Richawn L. Randall from DealerRater.com
December 3, 2018
5 5 5 5 5 4.8 (542 reviews)
My engine on my Dodge 2012 went out and I needed $4500 for repairs. I had already spent $630 for the month for car rentals while my car was down. I still owed $9000 on my car and it had 138,900 miles on it too. I was perplexed in trying to decide should I repair my old vehicle because I didn???t know if it could be traded in with the repairs needed. Adam contacted me because he was made aware of my situation and how much I had been spending for a car rental . I came into the dealetship and we discussed some options. I miraculously got approved at the dealership for a Brand New 2018 Dodge Journey with only 15 miles on it with no money down! My car note is $289 more than what I was originally paying and I have GAP protection too. I no longer have the worries of getting the repairs done or the $9000 that was owed on the car. The dealership took car of everything! God used Adam to perform a miracle and save the day for my family and I! Adam was very kind, considerate, detailed and compassionate while servicing me for this sale! May the blessing and favor of the Lord be with and overtake you and Eric Littleton for what you have done! Sincerely, Mrs. Richawn L. Randall
Consumer Review
Only had it for three days,
by Jeff from LaFayette Ohio
May 12, 2019
5
My car is everything thing I was looking for. Plenty of room, very comfortable and all the bells and whistles I was looking for. American made!!
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Used
$6,980 84,789 mi.

2010 Ford Escape XLT

Great Deal
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Driven Auto Sales
() -
(708) 459-9556
4.2 (151 reviews)
17 mi. from 60443
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Dealer Review
Great experience
by Anna from Chicago,il
November 6, 2018
5 5 5 5 5 4.2 (151 reviews)
As I was walking up to the door Nick opened it for us, greeted us, and immediately introduced himself. We were there for a specific car (2013 Cadillac Ats) he found it on the lot and we were off for a test drive. He answered questions and working with him was a pleasure. We were in and out in about an hour and a half including the test drive. I bought the car and it was a great experience.
Consumer Review
If you could get pass the anti theft system
by susieque from roanoke va
May 14, 2019
4
This car I bought used at 3 years old and 52K mi, I now have 87K on it. It is fairly decent on gas. The only problem I have had with it is the car seems to have a problem with bypassing the anti theft system in order to start. I have it to be serviced again. I had an ignition switch replaced 6 mo ago and it started having this problem again. It would start right up after turning key after pushing it in in ignition. then sometimes it wouldn't . it would take 10 to 15 minutes to get it started. The last time I had to leave it at the grocery store parking lot and getting it towed after 45 minutes of doing this
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Used
$14,326 43,195 mi.

2018 Ford Escape SE

Great Deal
  • Ext. Color: Silver
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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Metro Ford Sales & Service
() -
(773) 432-4814
3.8 (117 reviews)
18 mi. from 60443
Authorized Ford Dealer
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Dealer Review
Great service
by Armen Alvarez from Chicago,Il
November 5, 2018
5 5 5 5 5 3.8 (117 reviews)
Every time that I have to go back for service they do it quickly and with professionalism.
Consumer Review
Nice car
by Drake from Phoenix AZ
May 9, 2019
5
Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.
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Used
$8,495 98,790 mi.

2011 Ford Escape Limited

Great Deal
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Auto Land Inc.
() -
(815) 671-4309
4.7 (4 reviews)
18 mi. from 60443
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Dealer Review
Great Service!
by Wes B. from Plainfield, IL
November 6, 2018
5 5 5 5 5 4.7 (4 reviews)
Everyone was very nice. Very pleasent to deal with! I would buy from them again!
Consumer Review
2nd Escape I have owned- 2011 2.5 AWD
by Roger CH from Vancouver
April 11, 2019
4
I like the Escape. No surprise to me why it has been one of Ford's better selling vehicles over the years. I used to own a 3.0 V6 and it certainly did have more power and pep as would be expected. However, the 2.5 with the 6 speed transmission actually does reasonably well and can perform when you push it. And if you choose to go gently on it the gas mileage is quit impressive. I have done a few repairs on the vehicle and it is easy to work on. It has been very reliable and I always enjoy driving it. All in all I would have to admit that I am a fan of this vehicle.
Used
$7,788 86,422 mi.

2012 Ford Escape XLT

Great Deal
  • Ext. Color: Red
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Willowbrook Ford Kia
() -
(866) 495-1967
4.7 (863 reviews)
20 mi. from 60443
Authorized Ford Dealer
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Dealer Review
2 Things: Buy a Niro, Buy it from Willowbrook Kia
by James from Chicago Ridge, IL
November 6, 2018
5 5 5 5 5 4.7 (863 reviews)
By far the best experience purchasing a vehicle. We came in just browsing, with a lease about to expire. We love the Kia product, and decided to go hybrid. Trajce walked us through everything and was very attentive without pushing. The Niro is an amazing vehicle. We couldn't be happier.
Consumer Review
Absolute best car buying experience ever
by Jack Schultz from Ft Collins colorado
May 11, 2019
5
Love the vehicle; exactly what I was looking for. Fit my needs perfectly, super clean and exactly what was described to me over the phone. Super low miles too. Crystal was amazing to work with, honest all the way. Quick and easy. Don’t buy from anyone else. McCarty’s is definitely the place to go and I recommend to everyone. I will definitely be back and won’t go anywhere else.
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Used
$7,500 138,723 mi.

2013 Ford Escape SEL

Great Deal
  • Ext. Color: Gray
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Rocket Auto Sales
() -
(773) 432-4779
20 mi. from 60443
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Consumer Review
Nice and comfortable, fun!
by Sylvia from Slidell, LA
May 13, 2019
4
So far so good, wish it would get better gas mileage. Enjoying the sun roof and great features. It will meet my needs and expectations.
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Used
$14,000 78,109 mi.

2017 Ford Escape SE

Good Deal
  • Ext. Color: White
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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CarLotz Downers Grove
() -
(331) 481-8957
4.9 (36 reviews)
25 mi. from 60443
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Dealer Review
Didn't feel like a typical car buying experience!
by Bill Miscovitch from Chicago, IL
December 3, 2018
5 5 5 5 5 4.9 (36 reviews)
This is the first time in my life that I have shopped for a car and didn't feel like I needed to take a shower after the experience.
Consumer Review
Two years no problems year then....
by Silvy from East Meadow NY
May 13, 2019
4
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok All in all it’s nit bad but to make it better you have go go up in trim and of course price I will not purchase or lease it again.
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Used
$12,000 115,258 mi.

2017 Ford Escape SE

Good Deal
  • Ext. Color: Silver
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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CarLotz Downers Grove
() -
(331) 481-8957
4.9 (36 reviews)
25 mi. from 60443
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Dealer Review
So happy!
by Kris from Elmhurst, IL
December 3, 2018
5 5 5 5 5 4.9 (36 reviews)
I have nothing but good things to say about CarLotz! The buying process is very friendly and there's no pressure! Everyone that works there is very customer oriented and you can tell they want their customers to be happy! I knew when I first started talking to LaDale that I was going to buy a car from him. He was the friendliest salesman I dealt with all day and was happy to bring out anything I wanted to see and test drive! After a couple, I sat down in my new car and knew it was the one! He got me a great price and I love it! Dont hesitate, go see them today! Thanks guys!
Consumer Review
So far 2017 Ford Escape is Reliable
by AB from Bloomington, IN
May 7, 2019
5
Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.
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Used
$8,960 102,913 mi.

2012 Ford Escape Limited

Good Deal
HOT CAR
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Simotes Quality Automobiles
() -
(815) 828-4209
27 mi. from 60443
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Dealer Review
THANK YOU SIMOTES MOTOR
by EDWARD MULLER from COAL VALLY IL
November 5, 2018
I have been in the market for a new used vehicle for a few months and did searches on Cars.com for different makes and models during that time. A little over a week ago my search brought up a 2010 Mercury Marnier that was being offered by Simotes Automobiles out of Minooke, Illinois. I sent an email to the dealership through Cars.com on Sunday evening inquiring about the car and first thing Monday morning Terry Rogers responded informing me that it was still available. I was traveling for work that week and Terry and I corresponded several times. He always responded in a timely manner with answer that made sense. When I returned on Friday I drove 122 miles to the dealership to see and test drive the car. This car was in exceptional condition as were all the cars at Simotes. It met all my needs and wants, so I sat down with Terry and General Manager John Ott and we hammered out a deal that was very fair. John and I went through all the paperwork and in no time at all I was on my way home in my new car; smiling the entire 122 miles. Without hesitation I can recommend Simotes Automobiles when looking to purchase a high quality new used car.
Consumer Review
just bought the vehicle. need to drive more to get
by proud Grandma from Racine
April 18, 2019
5
Great looking. Miller did an outstanding job in prepping it for my purchase. I like sitting higher up to see down the road. Sharp interior.
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Used
$5,495 95,721 mi.

2007 Ford Escape XLT

Good Deal
  • Ext. Color: Orange
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: FWD
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Moto Zone Inc.
() -
(708) 223-7076
4.4 (21 reviews)
27 mi. from 60443
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Dealer Review
2008 Mercedes C300 4Matic
by Ariel from Milwaukee, WI
December 3, 2018
5 5 5 5 5 4.4 (21 reviews)
I bought a Mercedes from Moto Zone about a year ago. I’m still very happy with the car! I knew the car was strong and reliable when I test drive it. But that is because I know Mercedes. If you don’t know about the car that you are buying, I will recommend that you take a mechanic friend with you or… just pay for the guaranty. In my case I took the car to a mechanic the week after. Here is what the mechanic found: 1- The car was involved in some crash (look like it was minor) and it didn’t show in the Carfax report. Maybe they never report it. Anyways, looks like the bumper was replaced. 2- The paint wasn’t original. And whoever did the painting job, it didn’t do a good job. There was some tape remains in the bumper. 3- The bakes pad and rotors needed replacement. No badly but I did it anyways for safety reasons. 4- The driver seat had a little tear. So why I’m still giving Moto Zone 5 starts? I got a good deal, even after replacing the brakes ($600) and the other little fixes. Why I didn’t complain about it? Now I have a solid Mercedes with new brakes. Life is good.
Consumer Review
most reliable car I've owned
by Hecthor from Columbus GA
November 5, 2018
5
I still own this car bought it brand new 0 miles 11 years ago 2007 I strongly recommend it excellent performance it's a champion on the road 109k now but running like day one
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Used
$6,995 103,163 mi.

2011 Ford Escape XLT

Good Deal
HOT CAR
  • Ext. Color: Blue
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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Gerald Subaru of Naperville
() -
(866) 772-0249
4.9 (4280 reviews)
29 mi. from 60443
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Dealer Review
AYE YOOOOO BEST Freeking experience ever!!!!!!
by Og123 from DealerRater.com
November 5, 2018
5 5 5 5 5 4.9 (4280 reviews)
Aye yoooo best fuckn experience I've ever had buying a car and I've bought many! Cristian Alva (pretty ricki what they call him) Was the best got it done got it done! All around best. The owner thought of every way to make customers comfortable. Happy, clean pretty funny peoples. Buying a car is a long process but they made every minute stress free and comfortable. I freaking love this place will be back for my next one simply because of how great of an experience I had here😃 I mean yo they got everything in this place like everything not just any coffee they got the good stuff Starbucks 😱 Aye yo they got quite rooms and child rooms, sitting area is not in some cardboard room smelling like gas and oil noooo it's in the open and extremely comfortable like if I didn't have to leave I would've stayed 🤣 I've not come across a dealership that can compare to this place their people and service 👍🏼👍🏼 Even if your not in Naperville it's worth the drive shut out to CRISTIAN ALVA thanks man for all your work and help😊 Aye yo like real talk you want a good car and good car buying experience check them out here at Naperville Gerald Subaru!!!!😃 All of you guys was great. Great Job Gerald your people and place here is AWESOME 👏🏽 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽 Come and see Cristian Alva he is honest a plus for car salesman 😂 And will get you in what ever you looking at😃 Aye yooo real talk check them out!!!! Best experience ever like no lie no lie love this place😍 Oh oh oh wait for got about Asim Aslam aye yooooo you were freekn awesome dude👍🏼👍🏼😍👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽 And to Anthony never forget life is beautiful (insider)😉🤣🤣🤣🤣 thank guys for a unforgettable experience 😃
Consumer Review
Great vehicle we put 145k on it with no major issu
by Speed Racer Morgan Hill from Morgan Hill, CA
May 12, 2019
5
I wish Ford still made this design. It met all our needs and I would definitely have purchased it again if the current model was as good.
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Used
$13,995 91,663 mi.

2014 Ford Escape Titanium

Good Deal
  • Ext. Color: Orange
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Valley Honda
() -
(630) 608-2817
4.9 (6599 reviews)
29 mi. from 60443
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Dealer Review
Best buying experience in over 40 years of car-buying.
by John and Debbie from DealerRater.com
December 3, 2018
5 5 5 5 5 4.9 (6599 reviews)
We have bought a CR-V and an HR-V from Valley in the past 2 years. We bought a 2017 HR-V and a year later bought a 2018 CR-V. Sales Manager Katy Meyer and Salesman Fred Sims helped us in 2017, and they are why we returned in 2018. Ken Negley was our salesman in 2018 and he went way beyond what one could expect in exemplary service. We had done all of our paperwork for the purchase, and we're the next in line to go into financing. While we were waiting, we saw our car come out of the fabulous detail shop. But, when we examined the car, which was beautiful, there was a small spot of grease on the driver seat side which just wouldn't go away no matter what cleaner they used. Ken said that he had another identical vehicle, and that rather than try to work more on the spot, he'd swap cars. The paperwork hassle was huge, but it was not an issue for him or for the rest of the staff. He wanted us to be completely satisfied. They substituted cars, detailed the new one, and after having spent close to 1.5 hours to "make it right" we left the dealership (which had closed 45 minutes earlier) fully-persuaded that we'd just had the best experience we've ever had with a dealership since we bought our first car in 1975. Also, special kudos to Randall Rosen, the manager who handled all the paperwork. He was a complete gentleman, very cordial, and he ended up convincing us to buy some protection products we normally eschew. So, to Katy, Ken, and Randall, thank you for your above and beyond care for us. I might add that earlier in that same day we visited a luxury auto dealer in Naperville and had a horrendous experience. Valley is the best dealership around. Visit them and you will see how a dealer should run. (Their computer lounge has the fasted internet in the western suburbs) and all the Apple computers you could want.
Consumer Review
Great Vehicle for the Price
by CarrieOH from Lorain, Ohio
May 6, 2019
5
I am so blessed coming from having no heat to this amazing vehicle is well worth the wait. The axle on my Jeep was separating as I was driving to the Dealership. God blessed me to get there safe. I did not have to drive the Jeep back home.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of service for more details.
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