Ron is the greatest he takes his time and gets it done!! Let???s you know everything keeps it real him and joe. Thanks again for all you guys did to get me in a 2018 yayyyyyyy🎉🎉🎉🎉🎉 and I???ll definitely recommend everyone to come talk to the number 1 sales man Mr. Lilly
Very pleased with the professionalism and concern of the my sales rep., Ramy. He assisted me in completing the vehicle options of what I need. I got exactly what I wanted. I am very impressed with Hawk Ford's organization. A friend of mine, tipped me off of his personal satisfaction with Hawk Ford. That is why I made a purchase at Hawk Ford. Thank You.
My truck was in the shop longer than stated. When I returned the loaner vehicle, the service technician inspected the loaner vehicle with a fine tooth comb before giving me the keys to my vehicle. I had left some papers in the loaner so I went back. There was a gentleman returning a loaner and picking up his vehicle. The service technician asked the gentleman was everything ok and is the tank full. The gentleman said yes. The service technician handed the gentleman his keys and said thank you. The service technician did not inspect this man car before he was given the keys to his vehicle. Maybe because I'm a woman? Maybe because I'm an African American? Not sure, however, this didn't sit well with me.
We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!
When I walked into the dealer, Paul was the first person to welcome me and he was so nice, not aggressive at all and soft spoken. Normally you get over the top aggressive salesman that make you feel so uncomfortable when you are car shopping but he was the total opposite and I was so pleased to work with him. The whole process was wonderful and I will definitely return to him for future purchases.
This is my 3rd Car from this dealer. The only reason for coming to this dealer is Howard Krick. He knows exactly what a customer is looking for. And he always educate you about the available options. I met sales manager Tony at this dealer for the first time and he super patiently listened all my questions and concerns. And he was simply best at everything. I will definitely recommend Nissan buyers to stop by Nissan Gerald in Naperville at Ogden and see these two guys Howard and Tony and they will make your buying experience a celebration.
The great service continues as usual. Just said car in for tune up brake job and a few other things and everything is excellent the timing was good and job was done when they said it would be. Thank you very much Jim and Jason and the rest of the staff. You have never let me down thanks again. John you have a great group.!
Contacted the dealer thru email and phone as I have been looking for a used vehicle. The dealer responses have always been helpful, cheerful and prompt in replies to my inquiries and questions. Great customer service. I would consider them for any future purchases and would definitely recommend them to a friend.
I worked with Jimmy to buy a used Ford Fusion Energi, and I cannot say enough good things about the car, process, salesman, and dealership. Although they made a mistake telling me I had a full warranty when I didn’t, they honored an issue I had with the car and fixed it for free. They pointed out a recall and fixed that, too. Truly great integrity, as they could have told me to take a hike for the one repair. Jimmy was very communicative and upfront. The dealer made a fair deal where both us walked away happy. If there is a car there that you like, go and talk to them. You’ll be glad you did.
Tried to get info on a car online. I never heard back from them from making an inquiry online. Ended up calling after a few days to get my question answered.
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