If your looking for a dealer to purchase from with less stress, Leckner is your "go to" dealership. They have outstanding customer service and do exactly what they say. This was my first Leckner purchase, and I would use this dealership again!!
I was a out of town buyer and 80% of my dealing was over the phone - Johnny and Garan made the process very easy and smooth - arrived at the dealership and left very happy- definitely recommend these guys!!
Glen, Adam and Josh were great while addressing my repairs on the 2012 GMC Acadia they all should be commended for there outstanding service. Especially Josh for take very good care of us during the time our car was in for repairs. Thanks for the loaner car during the repairs.Everything was done as promised. Thank to all, Jim and Becky Fox
My husband and I were very happy with our experience at Shenandoah Ford. Everyone was extremely helpful to assist us in getting our new 2017 Mustang. There was no pressure from the staff, and everyone bent over backwards to make us feel comfortable with our purchase. Our Salesman Kyle Phillips was wonderful. Thank you to all the staff at Shenandoah Ford for our new mustang!!
I purchased a new Ford F250 Super Duty from Shenandoah Ford on Halloween night and did I receive a treat. Everyone that I came in contact with was a pleasure, very knowledgeable with zero pressure to buy. Trevor, Jay and Keith will go out of their way to accommodate you. I would definitely recommend Shenandoah Ford to anyone looking for a great deal without the high pressure sales approach. Shenandoah Ford will be my first stop when I'm in the market for a another car or truck.
We just bought a used 2016 Ford Explorer Sport with Shenandoah Ford. Wonderful experience. Catherine Adams was wonderful and we felt we got a great price for a low mileage, perfect condition Ford Explorer Sport.
I had a great experience. Everyone was helpful especially Adam Croson! You have a customer for life because of Adam and ill be getting in touch with him soon to schedule another appointment within a week or two. He went above and beyond to help me and to explain everything to me.
I leased Chevy Traverse in 2017 from this dealership when it was Manassas Chevrolet and had a bad experience. This time wanted to buy a Cruze. Every step went without any issue. Sales Associate Carlos was very professional and nice. Austin in finance answered all my concerns and was very professional. It was overall very good experience.
What a refreshing experience compared to the crooks at some of the other places!!! Just walk in and ask for John Clampitt for a NO bait and switch, NO ridiculous tacked on fees, NO run around, NO gimmicks, NO pushing you to something you don't want, and NO pressure car buying . Everything was fair and honest from start to finish. Johns knowledge of the cars they have is truly staggering. I must say so far my interaction with everyone there has been excellent! If only other places were this good I could have saved a week of my life not having to deal with clowns and crooks... I finally found an honest organization. I've gotten a straight deal at one other dealership, but they don't sell fords...
Abdul was very professional. He really knows his vehicles. He made sure I understood how all the features worked on my new F-150. Matt was a pleasure to work with in finance. Everyone was great, which made for a very pleasant buying experience.
If your looking for a commercial truck, ask for Mindy. She knows the F-150's, F-250's and F-350's very well. She was responsive and professional. I will most likely buy my next business truck from them in the future. The had a great price and had everything ready for me when I got there the whole purchase process was very fast, no tricks or changes like some other dealerships I've been to.
Purchased a new Mustang, GT350R, was given a good price, but it took an overly lengthy negotiation, which should have been faster. My salesman was really good, and the sales manager was good also, as was finance. Total time at the dealership was about five hours.
We did everything over the phone along with our trade in. Brian and the manager made the whole process so easy. We went to pick up my new car and was only there 30 minutes! My little boys were given crayons and coloring books while I signed papers. I would highly recommend Ted Britt Ford to everyone! 10 stars!
I truly appreciated our experience at Ted Britt in Chantilly. Brian Affricano helped us and sold us our vehicle. He was amazing! He answered all of our questions while we were test driving. He was upfront and honest when we decided to purchase the car. He answered the phone when we called and replied promptly when we sent a text. Brian seems like a very easy going individual who is easy to get along with. While we were at the dealership everyone was super friendly and helpful. Bryan (a different employee) was helpful in explaining the breakdown in what we were being offered and what the end price would be. Matt who explained all of the sales packages was very thorough and helpful. Answered all of our questions and re-explained anything we didn’t understand. Will definitely being going back in the future.
If you are looking for a ZERO pressure, no hassle, and no-nonsense car buying experience, go see AARON SMITH at Ted Britt Ford. I switch cars frequently and my experience last night was by far the best I've had in a long time. Vehicle price was right and the trade value was reasonable.
My Experience at Koons Sterling Ford in VA was the best experience I have ever had purchasing a new car. The entire process was easy and stress free. Our Salesman Seth was professional, honest, and made us feel Welcome the minute we arrived. Thank you for everything!!! We would definitely recommend them to our family and friends.
Outstanding customer service!Best Nova Ford dealer
by High School Teacher from Oak Hill, VA
August 16, 2018
Outstanding customer service...left Ford brand 11 years ago after awful experience with the other large Northern Virginia Ford dealer.
Professional & personal interactions, nice attention to detail in work, car spotless when returned
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