Always available and straight forward. He is an experienced dealer that gives honest recommendations. Not only is he trustworthy but he is patient with your purchase.
Absolutely love this vehicle
by msouterblight1 from Carrollton, TX
January 8, 2019
We bought a used Jeep Wrangler for my girlfriend, and she has had a smile on her face since that day. The only negative I can think of is the speaker system. It's a little underwhelming, but we plan on getting a custom system installed.
I purchased a vehicle from them five years ago. It was a great car and I had a very pleasant experience then so I thought I would go back for my next car.
I am single and was asking questions of Paul Walker trying to be careful and make educated decisions. Evidently Paul Walker was insulted by my question (Is there a 3 day contract rescission period in VA) and said I was insulting his integrity and "let's just call the deal off". I will never go back! A different dealership got my money that day!
I Completed finance application 9/26 on a 2017 renegade desert hawk . I haven’t received a response yet 9/30. I did receive a confirmation that the application was received. I’m surprised about huge delay
Just recently purchased a vehicle at Honda of Chantilly, from the moment I stepped foot into the showroom, I felt the friendly/inviting atmosphere. My salesperson, "MR" Michael Reeves assisted me in reaching my goal and made everything very simple. I highly recommend Honda of Chantilly!
-Tony Javier Vargas
US Army Veteran
First scheduled service: 5000 mile maintenance
Ease of scheduling.
Arrived early; immediately met advisor Abe
Listened attentively making notes of concerns
Clarity of communication of work performed
Real time text and email detailing work and status
Completed quickly; honored warranty
no charge; no add ons.
Fun to drive, excellent for off-road
by RobocopSanchez from Eagle Pass, TX
October 20, 2018
This jeep is very nicely equipped, it has a nice stereo with Bluetooth 6 LED bars and an sPod to control them, it has a Fox stabilizer bar, automatic transmission 4x4
Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
It's a Jeep, nothing else mattered!
by ScottyB from Ft Worth, TX
September 28, 2018
Jeeps are a niche vehicle & are not for everyone. They're fun, loud, can be modified easily, and are recognized anywhere you go. I love mine!
Ms. Deibler, was our sales person when we bought a new 2019 Hyundai Santa Fe. She was an amazing, professional, courteous amazing sales person to work with. I have bought several cars brand new and have never had such an enjoyable, painless experience as I had with Ms. Deibler purchasing this vehicle. We, my wife and I were waiting to be helped as othe sales reps passed us by, Ms. Diebler politely and kindly asked if she could help us and from that introduction took care of us every step of the way, through the car buying process, which can tend to be a tedious and daunting process. Ms. Deibler made the process very pleasaurable, not only pleasurable but pretty expediant. Most car sales I have experienced take about four hours, this took only two. Kudus to Ms. Deibler for her can do attitude and above and beyond unwavering comment to customer service. We couldnt be more thrilled with our purchase or buying experince at Fitzmall with Ms. Molly Deibler
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
Great Adventure Vehicle
by AdventureHasNoEnd from Steamboat Springs, CO
November 11, 2018
Tons of fun to drive, and gets you anywhere you want to go. Flat folding rear seats makes for extra room that's very useful.
Quieter than previous generations of Wranglers with a more reliable motor, this is a dependable off-roading vehicle that's suited to all types of driving.
I would like to say this was my first car experience and it could not have been any better. Sade was awesome to work with. She knew what she was doing, she knew what I was looking for and worked to get that vehicle for me. I would recommend her. She is very motivated and you can tell she loves her job.
Great experience and will definitely come back for service work. I had an appointment and opted to wait in the customer lounge. My vehicle was repaired and returned to me in less than an hour and a half. Great service.
Love my Jeep!
by SS from Miami
August 28, 2018
This is an excellent vehicle. Its very comfortable and functional, and you can adapt it to anything you need to use it for. The removable top is great for sunny climates, and its the perfect vehicle if you like to modify and tinker with things.
I was a out of town buyer and 80% of my dealing was over the phone - Johnny and Garan made the process very easy and smooth - arrived at the dealership and left very happy- definitely recommend these guys!!
I love this car
by Greggo from Boston, MA
October 25, 2018
The Jeep Wrangler Unlimited is the most fun SUV on the market. It's the only car I've ever owned that feels like less of a car and more of a toy, even though it's a reliable commuter car too. Take it off road, take it to the beach, it's the best car ever
Everybody is very friendly and explains what work needs to be done. Baring the unforeseen, work is done in a timely manner. I feel very comfortable having my car serviced at Lustine.
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