Everyone I worked with went out of their way to make sure I was happy. We discovered a problem with the used vehicle I purchased and they worked very hard to resolve it. I would do business with this dealership for future purchases.
the service reps are always polite and professional. They have serviced both CR-Vs pretty much exclusively for 10 years. I have never once had any issues with the repairs--done right once. Turn around always same day and usually in 1-2 hours (except routine oil change which is faster)The customer lounge is spacious and they even have private areas to work while you wait. They have shuttle service to drop off and pickup when done--the whole thing top to bottom is great
I'll drive miles to purchase a car at Luther Brookdale
by bechinina67 from DealerRater.com
December 5, 2018
We bought our 1st VW there when we lived in Wisconsin. Then we moved to Texas and we drove all the day to Minnesota to purchase our Golf Wagen 4Motion. You might ask why? In Texas, we have VW dealerships but not as friendly, professional and with a staff who helps you to have the best deal. We had only four days to bring the car home and the staff they gave us a great car with an awesome deal. We had a good time and a fun trip. We would drive again for our next VW.
My first new car service trip, ever. Very professional and cautiously expedient. Like a controlled, chaos. I was left impressed how everybody worked together. The facilities are nice. I can't come with any bit of a negative comment. They even washed my car....
I brought my Outback in for a couple things and I was thrilled with the service. Remote starter fobs were fixed, cabin filter replaced and mouldings around the wheel wells are on order. The last item is promised under warranty even though my car is 36,000 miles and 14 months PAST the warranty period! Wow! Not only that I received an email with a link to a video showing the mechanic measuring tire tread depth and pointing out things under the car, like tie rods, that are in good shape. He gave the underside a clean bill of health.
Great service. My tire needed replacing and reps were concerned about me driving on the spare. They offered me a loaner car if they could not find me a tire. It turned out another dealership had a tire. They drove to the other dealership to pick up the tire I needed, and was able to install it in just a few hours. It is nice to know that Morrie’s Subaru was concerned about my safety and not just the bottom line.
First time in 10 yrs that I’ve enjoyed buying a car! Anthony and Tina were great finding me the car I wanted. Mario in finance was also great. I highly recommend going here if you’re looking for a Subaru. Professional, patience, knowledgeable and kind.
I worked with Dave Peterson, Tina Ingalls and Rebecca Anderson. The entire team made my experience informed and easy. I really enjoyed the process, and feel supported by them in my purchase and future ownership of my new Outback. I would highly recommend them all!
Travis, our salesman, is a great guy, and an honest asset to Luther Burnsville. He went above and beyond for us on our used vehicle purchase. His description of the vehicle, which was a realistically priced, was spot on, and actually why we bought the vehicle sight unseen. It was a true pleasure to meet everyone we dealt with. I was happy while there, I was still happy when we left.
Very positive experience with John Trombley. He was professional, well informed, courteous, and sincere. He made our purchase very easy. Also positive experience with the finance team- quick and easy. I recommend John very highly.
I went in to see the car I picked out online. Met with Mallory, she was very professional. She stayed focused on the task at hand, which was to help me purchase a car. She didn't get side-tracked or leave me waiting. She got me in/out and on with my day in about half the time that I planned. She treated me as a serious buyer and was super polite. I hope my next car purchasing experience is with her.
Shea was really helpful to not just myself, but a friend of mine as well. I came to the dealership wanting to know what I needed to trade my car for a new one and he made me felt like my opinion matters and was very engaging and knowledgeable.
I got help right away when I got there. I was also able to test drive the car that I had came to look at. Easy!
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